632 questions with Microsoft 365 and Office | OneDrive | For education | Windows tags

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4 answers One of the answers was accepted by the question author.

Unable to Verify Identity for Azure Login – Error 399287

Dear Microsoft Support Team, I am experiencing an issue while trying to log in to my Azure account. Although I can successfully sign in to my Microsoft account, when attempting to access Azure, I am prompted to verify my identity. However, when I select…

Microsoft 365 and Office | OneDrive | For education | Windows
asked 2025-08-11T04:54:14.6866667+00:00
Trịnh Ngọc Quyền 0 Reputation points
commented 2025-08-12T01:59:51.8366667+00:00
AlexDN 1,855 Reputation points Microsoft External Staff Moderator
2 answers

Will the overage of OneDrive for Education affect users immediately?

Our organization currently has reached 98% OneDrive usage. I would like to know if OneDrive will become read-only immediately after reaching 100%. Does this mean that all users will not be able to edit or upload new files, or will they only be affected…

Microsoft 365 and Office | OneDrive | For education | Windows
asked 2025-08-11T06:53:07.52+00:00
西湖IT管理员 0 Reputation points
answered 2025-08-11T23:59:06.6066667+00:00
Jade Ng 735 Reputation points Microsoft External Staff Moderator
1 answer

How to maintain text formatting on Microsoft Forms?

I am adding text to both the form description and a question in the form. I use paragraph breaks to make the information easier to read and understand. I make sure the form title at the top turns from "Saving..." to "Saved" before I…

Microsoft 365 and Office | OneDrive | For education | Windows
asked 2025-07-29T23:46:47.7633333+00:00
EAlberts 0 Reputation points
commented 2025-08-11T23:25:40.1466667+00:00
Jeanie H 1,395 Reputation points Microsoft External Staff Moderator
2 answers

my data in onedrive

Hello, I’m reaching out regarding a OneDrive for Business account I used to access under the organization “qiqixue-my.sharepoint.com” with the email address ******@ms365.id. I lost access to this account over a year ago, and only recently regained…

Microsoft 365 and Office | OneDrive | For education | Windows
asked 2025-08-07T16:26:53.1533333+00:00
365 Pro Plus 0 Reputation points
answered 2025-08-11T22:40:52.68+00:00
Hani-N 1,460 Reputation points Microsoft External Staff Moderator
1 answer

School Onedrive stuck on sync pending

TL;DR The new changes after roughly May 2025 cannot be synced between School OneDrive Cloud and the local PCs or my school's remote desktop. I’m encountering a persistent synchronization problem with my Brown OneDrive account on two different Windows…

Microsoft 365 and Office | OneDrive | For education | Windows
asked 2025-08-07T03:44:33.8866667+00:00
Candice 0 Reputation points
commented 2025-08-10T02:59:13.31+00:00
Sophie N 1,585 Reputation points Microsoft External Staff Moderator
1 answer

when i try to enter my card details it says that it's invalid and yet all my entries are valid

when i try to enter my card details it says that it's invalid and yet all my entries are valid

Microsoft 365 and Office | OneDrive | For education | Windows
asked 2025-08-02T20:34:49.58+00:00
ezron kipkoech 0 Reputation points
commented 2025-08-06T22:10:27.0933333+00:00
Kai-L 1,155 Reputation points Microsoft External Staff Moderator
1 answer

Recover OneDrive Files from deleted account after University permanently closed.

I am trying to retrieve documents from my school OneDrive and I can still see all the documents in the folder in my computer, but most of them have a document box icon and can't be opened. I understand that means they are stored in the cloud and not…

Microsoft 365 and Office | OneDrive | For education | Windows
asked 2025-08-04T14:53:21.46+00:00
Luis De Jesus 0 Reputation points
commented 2025-08-04T16:01:47.4266667+00:00
Luis De Jesus 0 Reputation points
1 answer

How do I rest my OneDrive Student Account – Domain Not Managed by School

I’m reaching out regarding a OneDrive for Students account I created in 2017 using my student email which I still have access today. At the time, I registered directly through Microsoft’s student promotion and did not go through any school-managed…

Microsoft 365 and Office | OneDrive | For education | Windows
asked 2025-07-22T11:27:21.4433333+00:00
JM 0 Reputation points
commented 2025-08-04T07:18:08.2766667+00:00
Mia - Tr 555 Reputation points Microsoft External Staff Moderator
2 answers

OneDrive app stop responding and do not show icon on the system tray, after Windows 11 Version 24H2 for x64-based systems (KB5062660) (26100.4770)

2025-07 Cumulative Update Preview for Windows 11 Version 24H2 for x64-based systems (KB5062660) (26100.4770) OneDrive app in a new laptop with Windows 11 Pro works fine until I install the Windows 11 Version 24H2 for x64-based systems (KB5062660)…

Microsoft 365 and Office | OneDrive | For education | Windows
asked 2025-07-30T16:05:25.8733333+00:00
Vijendra Sharma 5 Reputation points
answered 2025-08-01T15:04:05.97+00:00
Sky 0 Reputation points
2 answers

OneDrive says I am above my limit of 3GB storage even though I have a university account

Title is pretty self explanatory. I have a university email that has the education plan of 100GB. I would be able to usually see that but I got a notification today that I have 3GB (which the free plan itself doesn't even have) and that I have consumed…

Microsoft 365 and Office | OneDrive | For education | Windows
asked 2025-07-25T10:16:44.7+00:00
SYEDA AYESHA - 28142 0 Reputation points
commented 2025-07-31T14:04:13.3633333+00:00
Jess-Q 945 Reputation points Microsoft External Staff Moderator
6 answers

Remove the OneDrive license or adjust user permissions in the SharePoint admin center

Remove the OneDrive license or adjust user permissions in the SharePoint admin center 

Microsoft 365 and Office | OneDrive | For education | Windows
asked 2025-07-23T10:30:13.2166667+00:00
Dave Hiner 0 Reputation points
commented 2025-07-30T08:09:52.43+00:00
Rin-L 1,755 Reputation points Microsoft External Staff Moderator
1 answer

Can't open files on OneDrive

When trying to open Onedrive I keep getting this message and I am not able to open any files.

Microsoft 365 and Office | OneDrive | For education | Windows
asked 2025-07-27T09:36:13.25+00:00
Anna Maria Swiader (S013678) 0 Reputation points
commented 2025-07-30T07:43:05.07+00:00
Tina L 1,605 Reputation points Microsoft External Staff Moderator
0 answers

2 I can't login to my university onedrive, M365 apps. Login to microsoft subscription status works but I can't access my onedrive data

Hi Julie Hu I apologize for creating a new thread so abruptly and directly, but after my reply a few hours ago, the thread you see in the screenshot below has disappeared... There are several hundred people from my university who have been blocked for…

Microsoft 365 and Office | OneDrive | For education | Windows
asked 2025-07-10T19:34:11.4333333+00:00
Domenico Conia 0 Reputation points
edited the question 2025-07-25T16:21:11.5333333+00:00
Alison A 1,575 Reputation points Microsoft External Staff Moderator
3 answers

i cant able to login to microsoft account

i cant able to login the microsoft account it will show the "so many attemps" and showing error code

Microsoft 365 and Office | OneDrive | For education | Windows
asked 2025-07-21T08:06:26.3233333+00:00
koteswara rao 0 Reputation points
commented 2025-07-23T08:06:22.4733333+00:00
Demi-N 1,605 Reputation points Microsoft External Staff Moderator
2 answers

My OneDrive account displays the files from a colleague.

I have a OneDrive account, but I don’t actively use it. However, a colleague of mine does use OneDrive, and strangely, all of her files appear under my account when I sign in. She still logs in with her credentials and manages her files independently,…

Microsoft 365 and Office | OneDrive | For education | Windows
asked 2025-07-21T15:28:12.79+00:00
Carla Barber 0 Reputation points
commented 2025-07-23T23:21:31.6166667+00:00
Ruby-N 1,405 Reputation points Microsoft External Staff Moderator
2 answers

Why I cant sign in word

Correlation Id: ****REMOVE PII****Timestamp: 2025-06-23T10:15:37.000ZDPTI:** fc9298367*******REMOVE PII****1f9925d3503e607Message:* An unexpected error occurred.Tag: 7q6caCode: 2147483661

Microsoft 365 and Office | OneDrive | For education | Windows
asked 2025-06-23T10:22:58+00:00
Anonymous
2 answers

Syncing Error of my OneDrive files due to organization restrictions

I know my educational organization blocks specific file types for OneDrive. I am trying to store my folders inside OneDrive which also contains a number of those blocked files. How would I stop the syncing for those specific files or even the folder…

Microsoft 365 and Office | OneDrive | For education | Windows
asked 2025-07-23T03:03:06.28+00:00
Dexteeee 0 Reputation points
commented 2025-07-28T03:46:41.02+00:00
Jeanie H 1,395 Reputation points Microsoft External Staff Moderator
3 answers

I have a Word file in two directories on my OneDrive will both be updated as I make changes

I have a file that in a directory for external users that does not need to be updated as I make changes to the internal file. Will both files update as I make changes to the internal users master file?

Microsoft 365 and Office | OneDrive | For education | Windows
asked 2025-07-23T16:23:23.4766667+00:00
Bill Hamby 0 Reputation points
answered 2025-07-28T22:47:56.4433333+00:00
Kristen-L 1,695 Reputation points Microsoft External Staff Moderator
1 answer

Folders Disappearing from OneDrive – No Trace or Recovery from IT

We’ve been experiencing an issue where entire folders have disappeared from our shared OneDrive environment. Our IT team has not been able to recover them or even trace whether they were moved, deleted, or renamed—there’s no activity log or version…

Microsoft 365 and Office | OneDrive | For education | Windows
asked 2025-07-23T16:41:52.07+00:00
Winta Abera 5 Reputation points
commented 2025-07-30T06:11:21.8766667+00:00
Rod Holland 0 Reputation points
1 answer

Not working

I was trying to parse a couple of gff files. t parsed until yesterday but is not working today. am getting the following response 'Sorry, I wasn't able to respond to that. Is there something else I can help with?'

Microsoft 365 and Office | OneDrive | For education | Windows
asked 2025-07-25T14:01:56.2733333+00:00
Anushree Sanyal 0 Reputation points
commented 2025-07-29T09:17:02.6333333+00:00
Rin-L 1,755 Reputation points Microsoft External Staff Moderator