Can't open files on OneDrive

Hello @Anna Maria Swiader (S013678),

Thank you for reaching out to the Q&A forum! 

Please understand that our forum is a public platform, and we will modify your question to cover your organization domain name in the description. Please notice to hide these personal or organization information next time you post error or some information to protect personal data.

For your situation, please take note this point: 

The error message you are seeing: 

"...might be having issues, or it may have moved permanently to a new web address." 

• The error message may appear because the file you're trying to access has either been deleted or moved, or the shared link might be expired or invalid, as links can be revoked or set to expire by the owner. 
•  It's also possible that your access permissions have changed, and you no longer have rights to view the file.  

For these above reasons, here some solutions you can try: 

1. Try accessing the file directly from OneDrive: 

Instead of using the link, you should log in to OneDrive and locate the file manually. 

If you can find the file in your OneDrive but cannot open it, right-click the file (on the web) and look for "Version history." You might be able to restore an earlier, working version of the file. 

Note: Please double check you're signed in with the correct account that has access. 

2. Request a new link from the file owner: 

If the file was shared with you, ask the sender to generate a new link since they can move, rename, or delete the file. 

3. Use a different browser and clear cache: 

Sometimes, browser extensions, cached data, or specific browser settings can cause conflicts. Try opening the link in a different web browser or your current browser's incognito/private Browse mode. 

Additionally, accumulated browser data can occasionally interfere with website functionality. so, you can try to clear your browser's cache, cookies, and Browse history. 

For Edge, you can see instructions in this article: How to manage and clear your cache and cookies

If these basic solutions haven't helped, please provide more details so I can assist you better. Specifically: 

• Are you using a work/school account (e.g., from your organization or school) or a personal Microsoft account? 
• Do you encounter the issue both on the web and in the OneDrive app, or only in one of them? 
• Is the error happening with just one specific file, or are multiple files affected? 

If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment". 

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