School Onedrive stuck on sync pending

Dear @Candice,

Thank you for posting your question on the Microsoft Q&A forum. 

That pattern usually means the core OneDrive sync engine is blocked (often by the network layer or the Windows Files On‑Demand driver), while Office’s own cloud integration continues to work. 

Here are some steps you can try to resolve the sync issue: 

Option 1: Update OneDrive

Ensure you're running the latest version of the OneDrive client. Sometimes, syncing issues can arise from outdated versions. 

For detailed guidance, you can refer to Microsoft’s official support article: Update the OneDrive for work or school sync app - Microsoft Support

Option 2: Stop and Resync:  

• Stop syncing the problematic folders:  
  • Right-click on the OneDrive cloud icon in your taskbar. 
  • Select Settings, then go to the Account tab. 
• Click on Choose folders and unselect the folders that are having issues. 
• After stopping the sync, restart your PC, and then re-enable sync for those folders. 

Option 3: Clear temporary files in System Settings in Window 11: Clearing out the temporary files in Windows can free up a significant amount of space. Select your version of Windows in the list below and follow the steps. 

• In the Settings window, click System in the navigation menu on the left. 
• On the right side of the screen, scroll down and click the Storage option. 
• In Storage settings, scroll down and click the Storage Sense option. 
• In the Storage Sense settings window, click the Automatic User content cleanup toggle to the on position. 
• Scroll to the bottom of the Storage Sense settings window and click the Run Storage Sense now button. 
  For detailed guidance, you can refer to Microsoft’s official support article: How to Clear Your Computer's Cache in Windows 10 and 11 

Note: Microsoft is providing this information as a convenience to you. The sites are not controlled by Microsoft. Microsoft cannot make any representations regarding the quality, safety, or suitability of any software or information found there. Please make sure that you completely understand the risk before retrieving any suggestions from the above link.

Option 4: Check for the presence of restricted files: Make sure that the files you're trying to sync do not fall under restrictions (such as file name length, invalid characters, etc.). You can refer to this: Restrictions and limitations when you sync SharePoint libraries to your computer through OneDrive for work or school - Microsoft Support from Microsoft. 

Option 5: Use the Command to Quit OneDrive:  

Open Command Prompt and use taskkill /f /im OneDrive.exe to force quit OneDrive. 

Restart OneDrive using the command   C:\Program Files\Microsoft OneDrive\OneDrive.exe. 

Option 6: Reset OneDrive Since you encountered an error trying to reset, first ensure that OneDrive is not running, then attempt the reset again using the command: C:\Program Files\Microsoft OneDrive\OneDrive.exe /reset. 

For detailed guidance, you can refer to Microsoft’s official support article: Reset OneDrive - Microsoft Support 

If you try all of these steps and the issue still persists, it might help to recheck network connections or antivirus configurations that could be blocking OneDrive. Let me know how you're doing or if you have any other questions. 

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