Share via

How do I rest my OneDrive Student Account – Domain Not Managed by School

JM 0 Reputation points
2025-07-22T11:27:21.4433333+00:00

I’m reaching out regarding a OneDrive for Students account I created in 2017 using my student email which I still have access today. At the time, I registered directly through Microsoft’s student promotion and did not go through any school-managed process.

Recently, I’ve been unable to access the account because:

  • I cannot reset the password.
  • Self-Service Password Reset (SSPR) is not enabled.
  • My school’s IT administrator confirmed they do not manage the domain associated with my student email.

Despite this, I continue to receive emails from SharePoint, which suggests the account is still active and in fact already beyond storage limit. I suspect the account may be part of a Microsoft-managed tenant created during the promotion.

Could you please assist me in recovering access to this account or advise on the next steps? I can provide recent emails from SharePoint as proof of activity if needed.

Microsoft 365 and Office | OneDrive | For education | Windows

1 answer

Sort by: Most helpful
Most helpful Newest Oldest
  1. Mia - Tr 555 Reputation points Microsoft External Staff Moderator
    2025-07-22T12:43:33.0533333+00:00

    Hi JM,

    Thank you for posting in Microsoft Q&A Forum.

    Based on your description, could you please share a few more detail in the following:

    • Could you please share detail about the subscription of the OneDrive for Students you purchased? Did you access via this Free Office 365 for Students and Educators | Microsoft Education to registered?
    • You mention that you cannot reset the password, may I know the details about this situation? (such as how you trying to reset password or is there any error message appear?)
    • Can you share more details about the account via private message?

    To see the private message, you can check the notification pop up (as picture below) when you access this thread.User's image

    Thank you for your time and cooperation, I'm looking forward to your response.

    If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment". 

    Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread. 

Your answer

Answers can be marked as Accepted Answers by the question author, which helps users to know the answer solved the author's problem.