Not working

Hi @Anushree Sanyal, 

Thank you for posting your question in the Microsoft Q&A forum. 

To better understand the issue, could you please clarify a few details? 

• Are you parsing the GFF files using Copilot, or another tool/service? 
• Is the error message “Sorry, I wasn't able to respond to that. Is there something else I can help with?” coming from Copilot? 
• Are you working in the web version of Office or a desktop application? 
• If possible, could you share a screenshot of the error or the interface where it occurs? 

If the message is coming from Copilot, here are a few possible causes: 

• Copilot license missing or expired: If your account no longer has an active Copilot license, requests may be rejected. 
• Service overload or maintenance: Temporary issues may occur even if Microsoft 365 Service Health shows normal status. 
• Authentication/token issues: Expired or conflicting cookies or SSO tokens may prevent Copilot from identifying your account correctly. 
• Policy restrictions: Your query may be blocked due to organizational policies (e.g., DLP, sensitivity labels) or exceeded content limits. 

Please let me know if there are any updates. I'm happy to assist further whenever needed. 

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