17,670 questions
17,670 questions with Microsoft 365 and Office | Install, redeem, activate | For home | Windows tags
0 answers
the 365 subscription that came with my new laptop doesn't show on my account page after installation
My 365 personal subscription used on my old laptop expires on 8/24. I purchased a new laptop that came with 1 year of 365/office. I installed it on the new laptop using the product key. Everything appears to have gone ok with the installation, but…
Microsoft 365 and Office | Install, redeem, activate | For home | Windows
asked 2025-08-12T04:07:39.6533333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(284.8, 1%, 37%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMB%3C/text%3E%3C/svg%3E)
Michelle Boettcher
0
Reputation points
asked 2025-08-12T04:07:39.6533333+00:00
Michelle Boettcher
0
Reputation points
1 answer
live agent
is there a number one can call to speak to a live person at Microsoft? Have misplaced our product key and no reply on Microsoft website is helpful at all. Seems impossible to actually speak to a live person.
Microsoft 365 and Office | Install, redeem, activate | For home | Windows
asked 2025-08-11T22:37:07.52+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(288, 51%, 37%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMM%3C/text%3E%3C/svg%3E)
Mike Maddux
0
Reputation points
answered 2025-08-11T23:34:58.5933333+00:00
John Jefferson Doyon
26,015
Reputation points
Independent Advisor
1 answer
can't get activate my microsoft office home and student 2021
I can't get activate my Microsoft office home and student 2021 in my laptop as I purchased it with my laptop. Also I don't know which account is register with that purchased. As I checked i use this account for my purchase.
Microsoft 365 and Office | Install, redeem, activate | For home | Windows
asked 2025-07-30T14:39:14.88+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(96, 3%, 19%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMD%3C/text%3E%3C/svg%3E)
mayank dimri
0
Reputation points
commented 2025-08-11T19:22:40.2933333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(188.79999999999998, 52%, 28%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
Alex_T
565
Reputation points Microsoft External Staff
Moderator
1 answer
activation and redeem
I cannot redeem or activate Office 2024 family version with the activation code registered a different email address.
Microsoft 365 and Office | Install, redeem, activate | For home | Windows
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(57.599999999999994, 94%, 15%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ES%3C/text%3E%3C/svg%3E)
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(32, 84%, 13%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EXD%3C/text%3E%3C/svg%3E)
2 answers
Finding passcode
I paid for a 365 subscription and it should be active. I tried to open Word and was asked for a product key. How do I find it? Instructions I found on line don't work.
Microsoft 365 and Office | Install, redeem, activate | For home | Windows
asked 2025-08-02T19:54:45.4766667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(281.6, 3%, 37%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EPK%3C/text%3E%3C/svg%3E)
Phillip Kassel
0
Reputation points
commented 2025-08-11T14:20:16.55+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(128, 39%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EKH%3C/text%3E%3C/svg%3E)
Kai-H
1,820
Reputation points Microsoft External Staff
Moderator
3 answers
Following the latest update all my MS365 apps except outlook have disappeared from my PC.
Following the latest Windows update, all my MS 365 apps have disappeared from my Windows 11 PC. I have tried reinstallation: I get a message saying they have been installed but they are still not available.
Microsoft 365 and Office | Install, redeem, activate | For home | Windows
asked 2025-07-24T17:53:46.09+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(275.2, 90%, 36%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAC%3C/text%3E%3C/svg%3E)
Adrian Cory
5
Reputation points
commented 2025-08-11T13:33:16.4933333+00:00
Adrian Cory
5
Reputation points
3 answers
Office Family 2024 is installed but I'm still being asked to buy a plan
Hello, I have bought a Microsoft Office Family 2024 code, redeemed it and installed it on my computer. It tells me that the installation has been successful, but when I try to open a Word or a powerpoint document, it shows me ads and invites me to sign…
Microsoft 365 and Office | Install, redeem, activate | For home | Windows
asked 2025-08-10T18:36:48.06+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(80, 86%, 17%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAH%3C/text%3E%3C/svg%3E)
Andrea H
0
Reputation points
commented 2025-08-11T07:23:51.9+00:00
Stefan Blom
308.2K
Reputation points MVP
Volunteer Moderator
3 answers
One of the answers was accepted by the question author.
Lost Office Home Key after Repairing Windows 11 online
After repairing Windows 11 online on an ASUS laptop, Office Home is now asking for a key. How can the Office Home key be retrieved or restored after this repair?
Microsoft 365 and Office | Install, redeem, activate | For home | Windows
asked 2025-08-10T18:55:14.72+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(35.2, 98%, 13%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ETB%3C/text%3E%3C/svg%3E)
tashakorn butnoi
0
Reputation points
edited an answer 2025-08-11T07:23:12.7533333+00:00
Stefan Blom
308.2K
Reputation points MVP
Volunteer Moderator
2 answers
Office 2024 Install
Just purchased what I thought was Office Home and Business 2024. I am getting a continuous error 30094-1. I have turned off firewall after setting a rule to allow this program to run. I have shut off my AV as well but still get this error. Purchase says…
Microsoft 365 and Office | Install, redeem, activate | For home | Windows
asked 2025-08-11T00:26:07.05+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(134.4, 59%, 23%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EKS%3C/text%3E%3C/svg%3E)
Kevin S
0
Reputation points
answered 2025-08-11T05:53:35.93+00:00
Stefan Blom
308.2K
Reputation points MVP
Volunteer Moderator
1 answer
Contacts from Previous version of Office
How do I find the contacts I had before Office 365 took effect last night?
Microsoft 365 and Office | Install, redeem, activate | For home | Windows
asked 2025-08-10T22:15:53.3866667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(131.20000000000002, 71%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EHW%3C/text%3E%3C/svg%3E)
holly walter
0
Reputation points
edited an answer 2025-08-10T22:56:10.7166667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(44.800000000000004, 75%, 14%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EKO%3C/text%3E%3C/svg%3E)
Kimberly Olaño
4,250
Reputation points
Independent Advisor
1 answer
I have lost my microsoft 365 personal activation card - how can I obtain the 25 key activation code?
I purchased a physical card for microsoft 365 personal license but lost it. I have the purchase receipt and the vendor activation code for the card. How can I obtain the 25 key code in order to activate the license in my computer? Thanks!
Microsoft 365 and Office | Install, redeem, activate | For home | Windows
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(249.60000000000002, 37%, 34%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ERS%3C/text%3E%3C/svg%3E)
1 answer
I got a new laptop and none of my purchases get shown in the Microsoft store
Pretty much just the title. My old Laptop used Windows 10, and my new one uses Windows 11 in case thats relevant. (I am not finding a fitting Tag, hope thats not a problem)
Microsoft 365 and Office | Install, redeem, activate | For home | Windows
asked 2025-08-10T13:15:21.8733333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(265.6, 60%, 35%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EDN%3C/text%3E%3C/svg%3E)
Definitely Nintendo
0
Reputation points
answered 2025-08-10T13:49:25.14+00:00
DaveM121
757K
Reputation points
Independent Advisor
1 answer
I am unable to activate my office 2024
I purchased office 2024 through group and activated on my other machine but that laptop is no more working so i bought a new laptop and installed office 2024 but the product is not activating due to multiple installations, so please help.
Microsoft 365 and Office | Install, redeem, activate | For home | Windows
asked 2025-07-28T20:59:39.8133333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(60.8, 52%, 15%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMK%3C/text%3E%3C/svg%3E)
Murali kolipaka
0
Reputation points
commented 2025-08-08T08:14:45.8566667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(115.19999999999999, 40%, 21%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAT%3C/text%3E%3C/svg%3E)
Ami-T
2,340
Reputation points Microsoft External Staff
Moderator
3 answers
ERROR CODE 0x80048820
first of all IM SO PISSED I cant login into my account I have no idea why it gives me so many errors and I just cant anymore I dont understand why but one of the errors are 0x80048820 /moderator: tag changed from MS Access which is a database application…
Microsoft 365 and Office | Install, redeem, activate | For home | Windows
asked 2025-08-02T22:44:29.5166667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(118.4, 65%, 21%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EBK%3C/text%3E%3C/svg%3E)
baba kabonov
0
Reputation points
answered 2025-08-08T12:21:33.9933333+00:00
baba kabonov
0
Reputation points
2 answers
my access2010 and my office-home-and-business2010 suddenly got shut off
My Microsoft Access2010 and OfficeHomeAndBusiness2010 suddenly became inoperable. Why?
Microsoft 365 and Office | Install, redeem, activate | For home | Windows
asked 2025-08-08T00:34:07.8433333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(73.60000000000001, 59%, 17%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EG%3C/text%3E%3C/svg%3E)
Guernero
0
Reputation points
edited the question 2025-08-08T10:37:03.8966667+00:00
Gérard Oomens
105.1K
Reputation points
Volunteer Moderator
4 answers
MS 365 error issue
I have an issue and it is: Microsoft 365 something went wrong. Online repairs need the internet and it looks like you may not be connected. You can try a quick repair while offline, or try an online repair again once you're connected. I am connected to…
Microsoft 365 and Office | Install, redeem, activate | For home | Windows
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(35.2, 24%, 13%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EPC%3C/text%3E%3C/svg%3E)
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(144, 21%, 23%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ETN%3C/text%3E%3C/svg%3E)
2 answers
I can't install Microsoft 365 and Office
I can't install Microsoft 365 and Office. It doesn't install. Please help me.
Microsoft 365 and Office | Install, redeem, activate | For home | Windows
asked 2025-08-08T15:28:59.79+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(176, 45%, 27%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECP%3C/text%3E%3C/svg%3E)
Charles Patterson
0
Reputation points
answered 2025-08-08T17:30:16.9133333+00:00
Stefan Blom
308.2K
Reputation points MVP
Volunteer Moderator
2 answers
I need help on redemption of 365 Personal Suscription card?
I purchased a Microsoft 365 Personal subscription at a retailer....the tape pulled off the first digit in the code....I need to get the redemption code
Microsoft 365 and Office | Install, redeem, activate | For home | Windows
asked 2025-08-08T16:29:21.57+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(118.4, 80%, 21%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EEE%3C/text%3E%3C/svg%3E)
Eric Elmore
0
Reputation points
answered 2025-08-08T17:11:40.8233333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(297.6, 39%, 38%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EDA%3C/text%3E%3C/svg%3E)
Darhyl Amizola
12,720
Reputation points
Independent Advisor
1 answer
Subscription Difficulty
I purchased a Microsoft Office Home for Windows, and was informed on screen it would be applied to my account - apparently something went wrong.
Microsoft 365 and Office | Install, redeem, activate | For home | Windows
asked 2025-08-09T01:26:57.5233333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(278.4, 21%, 36%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EWA%3C/text%3E%3C/svg%3E)
William Anderson
0
Reputation points
commented 2025-08-09T08:04:39.44+00:00
Stefan Blom
308.2K
Reputation points MVP
Volunteer Moderator
2 answers
Microsoft 365 promotion
I get this message when I try to redeem my promotional Microsoft 365 offer. Please help. Please come back later to redeem your product key. Error Code: TooManyRequests Correlation…
Microsoft 365 and Office | Install, redeem, activate | For home | Windows
asked 2025-08-09T16:49:07.6933333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(28.799999999999997, 25%, 12%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ERP%3C/text%3E%3C/svg%3E)
Russell Poggensee
0
Reputation points
answered 2025-08-09T17:25:14.3+00:00
John Jefferson Doyon
26,015
Reputation points
Independent Advisor