Go back to the retailer and explain the situation.
I need help on redemption of 365 Personal Suscription card?
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(118.4, 80%, 21%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EEE%3C/text%3E%3C/svg%3E)
Eric Elmore
0
Reputation points
I purchased a Microsoft 365 Personal subscription at a retailer....the tape pulled off the first digit in the code....I need to get the redemption code
Microsoft 365 and Office | Install, redeem, activate | For home | Windows
2 answers
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Stefan Blom 308.2K Reputation points MVP Volunteer Moderator2025-08-08T17:10:36.2366667+00:00 -
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(297.6, 39%, 38%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EDA%3C/text%3E%3C/svg%3E)
Darhyl Amizola 12,720 Reputation points Independent Advisor2025-08-08T17:11:40.8233333+00:00 Hey there! Nice to meet you!
Based on your description, you can try reaching out to the retailer first to see if they can possibly replace the codes, depending on their return policy.
If they referred you back to Microsoft, according to the official Microsoft website: https://support.microsoft.com/en-us/office/using-product-keys-with-office-12a5763a-d45c-4685-8c95-a44500213759?ui=en-us&rs=en-us&ad=us#bkmk_lostkey
"If you damaged your product key, but have a valid proof of purchase, Microsoft support may be able to replace your product key or provide other options. Contact Microsoft support for assistance. https://support.microsoft.com/home/contact?SourceApp=smc2&ContactUsExperienceEntryPointAssetId=S.HP.SmcContactUsLanding "
Type "Office product key is damaged" > Contact Support > Microsoft 365 and Office > Activate my product > Confirm > Chat with a support agent in your web browser
Thank you for your kindness and understanding! Please feel free to let me know if you need anything else.
Best regards,
Darhyl