Subscription Difficulty

Hello @William Anderson ,

Welcome to Microsoft Q&A

What version of Microsoft Office did you purchase? Subscription or one-time purchase Office (like Office 2021)

Did you buy it directly on official Microsoft website?

You can refer to this site for info on how to redeem product key after purchase:

https://support.microsoft.com/en-us/office/redeem-a-product-key-or-activate-office-e7470bfe-45bd-4d46-90aa-d4237c11d79d

And here to activate your product:

https://support.microsoft.com/en-us/office/activate-office-for-windows-5bd38f38-db92-448b-a982-ad170b1e187e

Feel free to reply back to this post if you need further assistance.

------------------------------------------------------------------------------------------------  

If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".   

Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.