Finding passcode

Hi Phillip Kassel,

Welcome to Microsoft Q&A forum.

I understand your frustration regarding Office 365 licensing issue. If your Microsoft 365 subscription is active but Word prompts for a product key, the issue typically stems from installation/activation methods or account mismatches, rather than a missing key. Here are some workarounds that can help you resolve the issue:

Stop Entering a Product Key (It’s Likely Unnecessary)

Subscriptions don’t require manual key entry once linked to your Microsoft account. If you redeemed your key during purchase, it’s already bound to your account, and re-entering it triggers errors like "This product key has already been used".

If you bought directly from Microsoft, no physical key exists, the activation is tied to your account.

For further reference, you can visit this article.

Install or Repair Office via Your Microsoft Account

• Go to: account.microsoft.com/services
• Sign in with the Microsoft account used for purchase.
• Under Services & Subscriptions, find Microsoft 365 and select Install.
• If Office appears "disabled," click Manage > Reinstall. This refreshes activation without a key.

Troubleshoot Common Issues

• Incorrect account: Ensure you’re signed into Word with the same email used to buy/subscribe. Check all aliases.
• Device limit reached: Microsoft 365 Personal allows 1 device; Family allows 5. Uninstall from old devices via your account portal.
• Fraudulent key: If you bought from a third party, keys may be blocked. Request a refund and buy from Microsoft Store.

Contact Microsoft Support If All Else Fails

• Go to the following website: Contact - Microsoft Support.
• Enter account.
• Click on Get Help.
• Click on Contact Support.
• Select Microsoft 365 and Subscription & Billing
• Click on Chat with a support agent in your web browser.

Hope this can help tackle your problem. Feel free to get back if you have other questions.

Best regards, 

Kai Ho | Microsoft Q&A Support Specialist 

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