I got a new laptop and none of my purchases get shown in the Microsoft store

Definitely Nintendo 0 Reputation points
2025-08-10T13:15:21.8733333+00:00

Pretty much just the title.
My old Laptop used Windows 10, and my new one uses Windows 11 in case thats relevant.
(I am not finding a fitting Tag, hope thats not a problem)

Microsoft 365 and Office | Install, redeem, activate | For home | Windows
0 comments No comments
{count} votes

1 answer

Sort by: Most helpful
  1. DaveM121 757K Reputation points Independent Advisor
    2025-08-10T13:49:25.14+00:00

    If you purchased the software form the Store, ensure you are logged into the new device with the exact same Microsoft previously used on the old device then open the Store, and click the Library and Downloads buttons at the bottom left, do you see your previous purchases listed in either of those locations.

    0 comments No comments

Your answer

Answers can be marked as Accepted Answers by the question author, which helps users to know the answer solved the author's problem.