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I have an issue and it is: Microsoft 365 something went wrong. Online repairs need the internet and it looks like you may not be connected. You can try a quick repair while offline, or try an online repair again once you're connected. I am connected to the internet. I can go online but when trying to install a language pack from one Microsoft 365 app or do an online repair, it failed. I uninstalled it and reinstall it with no issues. Any fixes? Is this a server issue with Microsoft and wait for Microsoft to fix the issue?
I figured out the problem. I uninstalled MS 365 with the troubleshooter and reinstalled it without restarting Windows. This time, I did the same thing and uninstalled MS 365. I restarted Windows and tried reparing MS 365 online and it worked. Have to restart Windows after uninstalling it.
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Thank you for sharing the solution, Paul. Restarting after uninstalling is a great tip, and I’m sure it will help others who run into the same issue. I really appreciate you taking the time to update the thread.
Hello Paul Chou,
Welcome to Microsoft Q&A.
This error usually means Office cannot confirm its connection during an online repair, even if your internet is working. It is often caused by local settings rather than a Microsoft server issue. Here are some steps that typically resolve it:
1. Check your network setup
Temporarily turn off any VPN, proxy, or firewall and try the online repair again.
2. Enable TLS 1.2
Open Control Panel > Internet Options > Advanced. Scroll down and make sure “Use TLS 1.2” is selected.
3.Allow connected experiences in Office
Open any Office app, go to File > Account > Manage Settings, and enable optional connected experiences.
4. Run the Microsoft Support and Recovery Assistant (SaRA)
Download it here: https://aka.ms/SaRASetup. It can detect and fix common repair issues.
5. Try Quick Repair first
If Quick Repair works, retry Online Repair after making the changes above.
---If none of these steps work, it could be a temporary Microsoft service issue. Waiting a few hours and trying again often resolves it.
Let me know if you have any other questions.
Best regards,
Thomas
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After running the Microsoft Support and Recovery Assistant (SaRA), it takes me to get help. Tried other methods you provided but to no avail. I can try tomorrow and see. Don't know what else I can do.
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Hi,
I'm Sumit, here to help with your query on the Microsoft Q&A forums.
Apologies for any inconvenience you are experiencing. I am happy to help you today.
It might just be a temporary hiccup with the service. I am glad it was resolved.
I hope you find this information useful. If you have any more questions, don't hesitate to reach out. Otherwise, please take a moment to rate the thread. Wishing you good luck!
