I have lost my microsoft 365 personal activation card - how can I obtain the 25 key activation code?

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I have lost my microsoft 365 personal activation card - how can I obtain the 25 key activation code?

RuiF SDL 0

I purchased a physical card for microsoft 365 personal license but lost it. I have the purchase receipt and the vendor activation code for the card. How can I obtain the 25 key code in order to activate the license in my computer? Thanks!

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Answer 1

Jeronimo Fuerte 11,245 Independent Advisor

Hi! Sorry to hear that you have this situation, could you please let me know where did you made this purchase?

Did you redeemed before losing it? If the subscription was activated before, you may not even need the 25 character key anymore, everything may already be linked to your Microsoft account.

If the purchase was with a non partner reseller, Since Microsoft has no record of transactions with non-partner resellers, they are unable to help. Maybe, the reseller may have your purchase info in their own records, if the code isn’t redeemed yet, try redeeming it; if it’s already redeemed, it will be lost as cant be transferred.

You should always avoid using third party resellers as this is against Microsoft TOS.

RuiF SDL 0 Reputation points

2025-08-10T22:47:10.2366667+00:00

Thanks Jeronimo. I purchased it at the Worten store. Unfortunately I don't remember where I placed the card or whether it might have gotten stolen and therefore I didn't get to redeem/activate it yet. I might have forgotten the card at the store after purchasing it as I got distracted with other purchases. I have contacted Worten and presented my purchase receipt and they have provided me the code they used to activate/validate the card and told me to contact microsoft 365 customer support and present this information in order to obtain the 25 key activation code but as far as I understand from your response they wouldn't be able to retrieve this for me. How about if the card got stolen and someone already redeemed it? Can microsoft customer support at least help me find out the IP address where the license got redeemed based on the vendor activation card code?

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I have lost my microsoft 365 personal activation card - how can I obtain the 25 key activation code?

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