21,929 questions
21,929 questions with Microsoft 365 and Office | Subscription, account, billing | For home | Windows tags
4 answers
One of the answers was accepted by the question author.
Microsoft 365 License
I have a Microsoft 365 license that now costs $129/year through a third party. This is on a site that was my husband's who passed away 4.5 years ago. I am trying to reduce a lot of these accounts and want to understand how this works. I have the current…
Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2025-07-18T15:26:53.2166667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(300.8, 3%, 39%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EPC%3C/text%3E%3C/svg%3E)
Patty Cidone-Williamson
20
Reputation points
answered 2025-08-11T23:42:32.86+00:00
Patty Cidone-Williamson
20
Reputation points
4 answers
how to contact billing department?
I have three product keys for three year Microsoft 365 subscription, i was charged for it even though I have two more years of subscription left from previous product keys.
Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2025-01-10T05:02:15+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(128, 8%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
Anonymous
edited an answer 2025-08-11T22:58:44.1066667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(92.8, 11%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EDV%3C/text%3E%3C/svg%3E)
Don Varnau
19,390
Reputation points
Volunteer Moderator
1 answer
One of the answers was accepted by the question author.
Microsoft365 Family - there is a bug with available storage for email
Hi I have a Microsoft 365 Family licence active to January 2027. My account seems to have a bug where it states the incorrect available storage for email. It says the account has 0.00gb for email storage and 0/0gb is used. Email still seems to function…
Microsoft 365 and Office | Subscription, account, billing | For home | Windows
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(112.00000000000001, 31%, 20%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ED5%3C/text%3E%3C/svg%3E)
1 answer
Compromised account
My main account was hacked on May 30 and to this day I'm trying to recover it. The hacker changed the every login information to it. I contacted support, proved my ownership and yet they say that due to "security policy" they are unable to…
Microsoft 365 and Office | Subscription, account, billing | For home | Windows
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(38.4, 67%, 13%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ER%3C/text%3E%3C/svg%3E)
2 answers
Locked Out of Microsoft 365 Account – No Access to Authenticator, Phone, or Password Reset
Dear Microsoft Support / Community, I’m writing this with growing frustration after being completely locked out of my Microsoft 365 account, despite being a paying subscriber. A few days ago, I was unexpectedly logged out of my Microsoft account, which I…
Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2025-08-07T07:11:31.6033333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(230.39999999999998, 33%, 32%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EK%3C/text%3E%3C/svg%3E)
ksm29febru
0
Reputation points
answered 2025-08-11T14:38:02.1466667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(128, 39%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EKH%3C/text%3E%3C/svg%3E)
Kai-H
1,820
Reputation points Microsoft External Staff
Moderator
4 answers
Password reset loop - submitting the form never creates a ticket on 2FA account
I lost my password due to a system update / format. I have reset the password via 2 different 2FA methods, twice and attempted the support page to unlock your account, submitted the form, attempted calling Microsoft, all to no avail. The password has…
Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2025-08-05T01:28:49.1233333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(86.4, 21%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EM%3C/text%3E%3C/svg%3E)
michael
0
Reputation points
answered 2025-08-11T14:33:29.61+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(297.6, 39%, 38%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EDA%3C/text%3E%3C/svg%3E)
Darhyl Amizola
12,720
Reputation points
Independent Advisor
2 answers
I mistakenly purchased Office 2016 for Mac instead of for Windows PC.
I mistakenly purchased Office 2016 for Mac instead of for Windows PC. Is it possible to exchange it so I can install Office on my PC? The product key has already been redeemed to my personal account.
Microsoft 365 and Office | Subscription, account, billing | For home | Windows
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(243.2, 9%, 33%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EC%3C/text%3E%3C/svg%3E)
1 answer
Double Charged
Hi, I have just switched my Microsoft 365 Family subscription via the Microsoft Workplace Discount Programme. I paid for my annual subscription in July 2025, but upon changing to the discount programme, I was charged again, this time for the discounted…
Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2025-08-11T07:52:27.29+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(291.2, 65%, 38%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ETS%3C/text%3E%3C/svg%3E)
Tony Suryanthono
0
Reputation points
answered 2025-08-11T08:27:12.8633333+00:00
DaveM121
757K
Reputation points
Independent Advisor
4 answers
One of the answers was accepted by the question author.
What is the best option for me?
I am uncertain about renewal of Microsoft package as I have limited computer knowledge. If I don't renew my subscription, will I still be able to use email? I understand that email is actually "outlook" so I will need to subscribe to use my…
Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2025-08-08T04:20:39.1966667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(230.39999999999998, 82%, 32%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EHA%3C/text%3E%3C/svg%3E)
helen and george griffin
20
Reputation points
commented 2025-08-11T06:07:18.6766667+00:00
helen and george griffin
20
Reputation points
1 answer
How do I merge accounts to a family account
I have a microsoft 365 family account with a gmail account and a personal account with a hotmail address I want to add the hotmail to the family gmail so I can retrieve items from that account
Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2025-08-10T19:42:15.4466667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(169.60000000000002, 15%, 26%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJR%3C/text%3E%3C/svg%3E)
Jon Redmond
0
Reputation points
edited the question 2025-08-11T01:30:45.5933333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(115.19999999999999, 40%, 21%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAT%3C/text%3E%3C/svg%3E)
Ami-T
2,340
Reputation points Microsoft External Staff
Moderator
1 answer
How to fix .pst file error
How can I fix .pst file missing error in my Microsoft 365 outlook and how do i prevent it from re occurring?
Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2025-08-10T16:50:53.15+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(166.4, 14.000000000000002%, 26%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMI%3C/text%3E%3C/svg%3E)
MCIS International
0
Reputation points
answered 2025-08-10T17:31:18.88+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(204.8, 77%, 29%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJD%3C/text%3E%3C/svg%3E)
Jonathan Deives
41,120
Reputation points
Independent Advisor
1 answer
How to recover my email account when my back up email has also dissolved
Hi I can't recover my email account recently, my backup email also has issue login in. How can i recover my account? I really need help
Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2025-08-10T14:46:32.25+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(92.8, 78%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJ%3C/text%3E%3C/svg%3E)
Jason
0
Reputation points
answered 2025-08-10T15:19:31.0366667+00:00
Jonathan Deives
41,120
Reputation points
Independent Advisor
3 answers
can't add credit card
My credit card has expired. I am trying to add the new expiry of my replacement, and the system won't accept it. It seems there is an issue with the name. I have tried leaving the previous pre-filled name, exactly as it appears on card, non-capitalised…
Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2025-07-30T08:10:48.35+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(294.40000000000003, 90%, 38%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAL%3C/text%3E%3C/svg%3E)
Andrew Lucas
0
Reputation points
answered 2025-08-10T07:35:33.3366667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(230.39999999999998, 49%, 32%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EIT%3C/text%3E%3C/svg%3E)
Ian-T
2,200
Reputation points Microsoft External Staff
Moderator
2 answers
I have a family 365 shared account but I can't use office
I have a shared microsoft 365 family account, but I can't use any of the office tools because it says that I have no suscription, though the main 365 family account clearly shows that I am part of the family with the shared suscription, even contacted…
Microsoft 365 and Office | Subscription, account, billing | For home | Windows
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(252.8, 82%, 34%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJS%3C/text%3E%3C/svg%3E)
1 answer
One of the answers was accepted by the question author.
PLEASE HELP – Locked Out of My Microsoft Account for 2 Weeks
Dear Microsoft Office 365 Support, I am at my wits’ end. For two weeks I have been locked out of my Microsoft account, despite filling in the recovery form six times, calling Microsoft South Africa and USA (only reaching automated voices), and following…
Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2025-08-08T11:46:10.3466667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(169.60000000000002, 5%, 26%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESD%3C/text%3E%3C/svg%3E)
Suretha Durand
20
Reputation points
accepted 2025-08-09T07:06:27.8133333+00:00
Suretha Durand
20
Reputation points
1 answer
Need a refund for Order number 1541921447
I need a $19 refund for Order number 1541921447. Did not use this app.
Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2025-08-08T19:25:14.8033333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(9.6, 14.000000000000002%, 10%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJF%3C/text%3E%3C/svg%3E)
John Flanagan
0
Reputation points
answered 2025-08-08T19:59:46.57+00:00
Darhyl Amizola
12,720
Reputation points
Independent Advisor
1 answer
too many request
unable to login microsoft account tried different computers too many request error coming while using correct password
Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2025-08-09T08:05:26.5533333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(64, 37%, 16%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EIV%3C/text%3E%3C/svg%3E)
itsupport Vethaa
0
Reputation points
edited a comment 2025-08-10T06:51:57.71+00:00
Stefan Blom
308.2K
Reputation points MVP
Volunteer Moderator
1 answer
Unable to reset forgotten password for MSA : SMS Code via Phone verification shows "Verification method not working right now" however shows other verification option for "Authenticator app" which I don't recall setting up.
Unable to reset forgotten password for MSA : SMS Code via Phone verification shows "Verification method not working right now" however shows other verification option for "Authenticator app" which I don't recall setting up. Already…
Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2025-08-09T10:35:18.3366667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(60.8, 87%, 15%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EIN%3C/text%3E%3C/svg%3E)
India Newman
0
Reputation points
answered 2025-08-09T12:04:23.1466667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(291.2, 28.000000000000004%, 38%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EC%3C/text%3E%3C/svg%3E)
Chen1018
9,835
Reputation points
Independent Advisor
1 answer
How do I cancel my subscription to Office 365?
I have not been using Microsoft Office 365 for several years but have been unable to cancel annual deductions from my MasterCard in December each year. It was set up for me on line by my son-in-law in about 2015 and I have no further details
Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2025-08-10T01:27:09.8133333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(156.8, 12%, 25%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMM%3C/text%3E%3C/svg%3E)
Margaret McCready
0
Reputation points
answered 2025-08-10T01:59:24.29+00:00
Marc Vernon
2,730
Reputation points
Independent Advisor
1 answer
My Product Key for Microsoft 365 (Multi Family) is already redeemed
Error Code: TokenAlreadyRedeemedByOtherMSA Correlation Id: 57d61f13-da48-4cdd-8390-98d5ecec2e8b Timestamp: 2025-08-10T04:51:04.020Z I am the owner of Microsoft 365 (Multi Family); however, I sent the other user my Product Key and I told them to wait…
Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2025-08-10T05:24:00.7033333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(211.20000000000002, 53%, 30%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMG%3C/text%3E%3C/svg%3E)
Michael Gethers
0
Reputation points
edited an answer 2025-08-10T06:07:06.6433333+00:00
DaveM121
757K
Reputation points
Independent Advisor