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Hi,
I have just switched my Microsoft 365 Family subscription via the Microsoft Workplace Discount Programme. I paid for my annual subscription in July 2025, but upon changing to the discount programme, I was charged again, this time for the discounted annual subscription fee.
Could you please advise next steps to obtain a refund for the FY26 subscription period? Thank you in advance.
Regards,
Tony
This forum is just a user to user forum, no-one here has any account access, try using this method to contact their support to get a refund.
Go to this link: https://support.microsoft.com/contactus
Select Microsoft 365
Click 'Get Home Support'.
In the box provided, type billing.
Press Enter, then on the next page, scroll down and click 'Sign in to Contact Support'.
Navigate to Microsoft 365 and Office - Manage my Subscription.
Select the 'Chat with support agent in web browser' option
