Locked Out of Microsoft 365 Account – No Access to Authenticator, Phone, or Password Reset

Dear Microsoft Support / Community,

I’m writing this with growing frustration after being completely locked out of my Microsoft 365 account, despite being a paying subscriber.

A few days ago, I was unexpectedly logged out of my Microsoft account, which I usually access using the Microsoft Authenticator app. To make matters worse, the app itself was also logged out, and I no longer have access to it. I had no backup method set up — a mistake, but one I expected Microsoft to have some kind of recovery support for.

Since then, I’ve tried every possible route to regain access:

• I tried resetting my password via https://account.live.com/password/reset — it fails with an error and doesn’t let me proceed.

I attempted recovery via https://account.live.com/acsr, where I submitted every detail honestly and accurately. ➤ Shockingly, I received an email literally stating: "We've determined that we cannot help you recover your account. We'll ignore any replies to this email."

This is a bizarre and dismissive response, especially to someone who is paying for a subscription.

I tried using my phone number for recovery, only to be met with the error: “This phone number can’t be used” — without any explanation.

I searched and followed every support document, forum post, and link, all of which just redirect me in circles. There is no clear or accessible way to talk to a real support agent for this issue.

So now I’m locked out of:

My Microsoft 365 account

The Authenticator app

Password recovery

Phone verification

All while still being billed for a service I cannot use.

Honestly, I’m shocked that Microsoft has no effective recovery pathway for such a common scenario. I have valid proof of subscription and identity, and I’m happy to verify anything — but I just want to speak with a real human who can actually help me.

Please escalate this to someone who can intervene.

Sincerely,Dear Microsoft Support / Community,

I’m writing this with growing frustration after being completely locked out of my Microsoft 365 account, despite being a paying subscriber.

A few days ago, I was unexpectedly logged out of my Microsoft account, which I usually access using the Microsoft Authenticator app. To make matters worse, the app itself was also logged out, and I no longer have access to it. I had no backup method set up — a mistake, but one I expected Microsoft to have some kind of recovery support for.

Since then, I’ve tried every possible route to regain access:

I tried resetting my password via https://account.live.com/password/reset — it fails with an error and doesn’t let me proceed.

I attempted recovery via https://account.live.com/acsr, where I submitted every detail honestly and accurately.
➤ Shockingly, I received an email literally stating:
"We've determined that we cannot help you recover your account. We'll ignore any replies to this email."

This is a bizarre and dismissive response, especially to someone who is paying for a subscription.

I tried using my phone number for recovery, only to be met with the error: “This phone number can’t be used” — without any explanation.

I searched and followed every support document, forum post, and link, all of which just redirect me in circles. There is no clear or accessible way to talk to a real support agent for this issue.

So now I’m locked out of:

My Microsoft 365 account

The Authenticator app

Password recovery

Phone verification

All while still being billed for a service I cannot use.

Honestly, I’m shocked that Microsoft has no effective recovery pathway for such a common scenario. I have valid proof of subscription and identity, and I’m happy to verify anything — but I just want to speak with a real human who can actually help me.

Please escalate this to someone who can intervene.

Sincerely,
Ketan Munasu