Password reset loop - submitting the form never creates a ticket on 2FA account

Question

Password reset loop - submitting the form never creates a ticket on 2FA account

michael 0

I lost my password due to a system update / format. I have reset the password via 2 different 2FA methods, twice and attempted the support page to unlock your account, submitted the form, attempted calling Microsoft, all to no avail.

The password has been reset twice via 2FA. When I attempt to login, it still says account locked / incorrect password.

I just need access to my email again, it's very frustrating to have a locked account with my banking information on it and nobody to remove the lock - even if I request paid support (which I already pay Microsoft for monthly on a subscription to their premium services).

Please help

4 answers

Your answer

Answer 1

Darhyl Amizola 12,720 Independent Advisor

Hey there! Nice to meet you! I'm Darhyl, an Independent Advisor.

Based on your description and in case you haven't performed these steps yet, kindly follow the guide to unblock your account through this link:

https://support.microsoft.com/account-billing/account-has-been-locked-805e8b0d-4141-29b2-7b65-df6ff6c9ce27

If the issue persists, I highly recommend you submit a reinstatement form as a last resort:

https://www.microsoft.com/concern/AccountReinstatement?SilentAuth=1&wa=wsignin1.0

(This is not an account recovery webform/ACSR)

You may receive the results via email within 48 - 72 hours.

If you haven't received a response to the reinstatement request you have submitted after 72 hours, please check your email inbox, junk, and spam folders in case you receive it there.

Thank you for your kindness and understanding! Please feel free to let me know if you need anything else.

Best regards,

Darhyl

michael 0 Reputation points

2025-08-05T02:20:16.4+00:00

Thank you! I will let you know the results tomorrow, it states "try tomorrow" still for the forgot password link. If it doesn't work the third time, I will try the second method. Can you please leave this thread open in case neither work?
michael 0 Reputation points

2025-08-05T21:08:22.76+00:00

After I verify through my alternate email address, I have to verify a code a 2nd time through my phone number. This is what I get on an endless loop

Please help

Answer 2

Darhyl Amizola 12,720 Independent Advisor

I appreciate the response.

Just to clarify, may I know the results you received from the account reinstatement form?

Best regards,

Darhyl

michael 0 Reputation points

2025-08-08T21:46:45.2433333+00:00

So, I successfully reset my password once. I try to login, it tells me that my account is locked due to too many attempts on an incorrect password - and that I need to reset my password again. So, I go to reset my password again, and it states that this verification method isn't working right now (to text my phone), although I successfully reset it through that and my alternate email once.

This is the email response that I received to "be persistent" on my loop. Extremely frustrating, if you can do anything to help it would be more than appreciated
michael 0 Reputation points

2025-08-08T21:47:07.99+00:00

Answer 3

Darhyl Amizola 12,720 Independent Advisor

Thanks for the response.

Please try waiting exactly 24 hours, then try resetting your password again via 2FA using different browsers, network services, and devices to see if it works.

Detailed steps on resetting your password can be found in the following support article: https://support.microsoft.com/office/eff4f067-5042-c1a3-fe72-b04d60556c37

Important: The account recovery form can only be used if two-step verification isn't turned on.

Best regards,

Darhyl

michael 0 Reputation points

2025-08-09T22:28:05.48+00:00

I've done that every day for a week, disconnecting my VPN, trying cellular, etc. - it still says locked due to too many incorrect password attempts
michael 0 Reputation points

2025-08-10T14:46:14.9666667+00:00

Basically, the cell phone verification won't work. I am able to successfully receive and verify a code every 24 hours with my alternate email, then it asks for one more verification method, which is my cell phone number 2566035593. I request a text message, then it says this

Answer 4

Since you have exhausted all the possible workarounds to no avail, please try reaching out to Microsoft Support again to request an escalation, or if they can provide an alternative option:

https://support.microsoft.com/home/contact?SourceApp=smc2&ContactUsExperienceEntryPointAssetId=S.HP.SmcContactUsLanding

Type "Microsoft 365 sign in problem" > Contact Support > Microsoft 365 and Office > Billing and Account Profile Questions > Confirm > Chat with a support agent in your web browser

Phone Support: https://support.microsoft.com/topic/customer-service-phone-numbers-c0389ade-5640-e588-8b0e-28de8afeb3f2

Best regards,

Darhyl

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Password reset loop - submitting the form never creates a ticket on 2FA account

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