
Please note that this is a community forum and we do not have access to any account data or information.
To recover your account, there are three steps you can try. You may have already tried some of these methods, but here they are just in case:
Reset your password using the built-in login wizard:
Using the sign-in helper tool:
If you can't access your recovery emails and can't recover your password using the step-by-step guide, the only option to regain access to your account is through the Microsoft account recovery form. https://support.microsoft.com/pt-br/account-billing/help-with-the-microsoft-account-recovery-form-b19c02d1-a782-dee6-93c3-dc8113b20c42
Important: The account recovery form above can only be used if two-step verification is not enabled. If you have the feature enabled, the only way to recover your account is to regain access to your two-step verification phone number.
Unfortunately, these are the only procedures available in these cases. Due to Microsoft's security policy, which seeks to protect user information and data as much as possible, Microsoft account recovery is completely automated.