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Hey there! Nice to meet you!
Based on your description, you will need to reach out to Microsoft Support for further assistance with your refund request. You may contact them through this link:
Type "Request a Refund" > Contact Support > Microsoft 365 and Office > Billing and Payment Updates > Confirm > Chat with a support agent in your web browser
Phone Support: https://support.microsoft.com/topic/customer-service-phone-numbers-c0389ade-5640-e588-8b0e-28de8afeb3f2
Thank you for your kindness and understanding! Please feel free to let me know if you need anything else.
Best regards,
Darhyl