13,292 questions with Microsoft 365 and Office | Subscription, account, billing | For business | Other tags

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W9 form for Azure invoice payment

We recently switched over to Billing/payment by invoice/ACH instead of credit card. Our AP team needs a copy of Microsoft's W-9 to establish payment. Thank you, Danielle Gallo Remove Personal Information

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2025-08-05T14:42:24.48+00:00
Danielle Gallo 0 Reputation points
edited an answer 2025-08-11T23:59:12.42+00:00
Jeanie H 1,395 Reputation points Microsoft External Staff Moderator
1 answer

Microsoft 365 Self Password Reset

The main issue is the inability to save the Self-service Password Reset (SSPR) policy in Azure, with persistent "Unexpected error" messages and group selection problems. We use the paid Business Premium Licenses for Testing. Thanks

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2025-08-05T07:17:39.2633333+00:00
Ashina 0 Reputation points
commented 2025-08-11T22:10:49.48+00:00
Lia V 80 Reputation points Microsoft External Staff Moderator
1 answer

Certificate of Residence (COR) for Microsoft Regional Sales Pte Ltd for the year 2025

Hi where can i get a copy of Certificate of Residence (COR) for Microsoft Regional Sales Pte Ltd for the year 2025 ?? Thanks.

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2025-08-11T03:45:24.64+00:00
siang7788 0 Reputation points
edited the question 2025-08-11T14:19:32.1966667+00:00
simo-k 57,970 Reputation points Volunteer Moderator
1 answer

How to cancel the business microsoft account

I close my business, but cannot cancel the microsoft subscribtion. I cannot even sign in the account. [Moderator note: personal info removed]

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2025-08-11T12:35:30.9866667+00:00
QC Chen 0 Reputation points
answered 2025-08-11T13:03:04.55+00:00
Stefan Blom 308.2K Reputation points MVP Volunteer Moderator
2 answers

Administrator Lost Access to Authenticator

The administrator of our Microsoft 365 tenant is currently locked out of their account due to an issue with the Microsoft Authenticator app. When attempting to open the Authenticator app, it prompts for a number match to approve the login – but since the…

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2025-08-07T12:49:21.2566667+00:00
B 10 Reputation points
commented 2025-08-11T09:57:02.1633333+00:00
Engindzhan Halmi (BG) 0 Reputation points
1 answer

Account Shows as Locked in Microsoft Admin Center, But No Actual Lock or Defender Alerts – Why?

We’re encountering an issue where a user’s account appears as "Locked" in the Microsoft 365 Admin Center, but: The account is not actually locked (user can sign in and work normally). There are no corresponding alerts in Microsoft Defender…

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2025-08-07T06:04:29.3833333+00:00
Vimal Raju 21 Reputation points
commented 2025-08-11T08:56:41.2933333+00:00
Tina L 1,605 Reputation points Microsoft External Staff Moderator
2 answers

I want to migrate all my employee's accounts etc from Go Daddy to Microsoft

How do I migrate all my employees' email and Microsoft programs across from Gon Daddy

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2025-08-08T06:07:18.45+00:00
Tony Kolega 0 Reputation points
commented 2025-08-10T23:39:12.2066667+00:00
Jade Ng 735 Reputation points Microsoft External Staff Moderator
2 answers

I want to deleve my Microsoft 365 Apps for business subscription

I want to delete my Microsoft 365 Apps for business subscription. Can't manage via AKA or website directly.

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2025-08-07T10:48:41.61+00:00
Kildare Steiner School 0 Reputation points
answered 2025-08-08T11:22:24.02+00:00
Chen1018 9,835 Reputation points Independent Advisor
2 answers One of the answers was accepted by the question author.

Is microsoft going to delete my account ?

i just receive this mail from microsoft and i feel worry now , is microsoft force me to buy something or they will delete my account ? somebody can explan this for me please

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2025-08-05T15:27:11.3166667+00:00
Nguyễn Hiếu 20 Reputation points
accepted 2025-08-07T23:55:29.26+00:00
Nguyễn Hiếu 20 Reputation points
4 answers

How to I turn my personal Microsoft account into a Work account with my company?

Hello, I just started a new job and my company set up a Microsoft account for me. I just got access to all of the platforms I need, expect my Microsoft account doesn't seem to be working correctly. They used my email to set up a personal Microsoft…

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2025-07-30T13:56:19.06+00:00
Cody Trujillo 0 Reputation points
answered 2025-08-07T20:48:43.7633333+00:00
Ian-Ng 1,645 Reputation points Microsoft External Staff Moderator
3 answers

TRYING to cancel subscription, but can NOT log into my account! how to get help from microsoft?

TRYING to cancel subscription, but can NOT log into my account! how to get help from microsoft? then my email isn't recognised and it says 'account doesn't exist' but the invoices are still coming in. Unbelievable for such a big company not to have a…

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2025-07-25T17:43:12.29+00:00
Rob de Poorter 0 Reputation points
commented 2025-08-07T17:54:39.1+00:00
Ryan-N 1,920 Reputation points Microsoft External Staff Moderator
2 answers

I cancelled my Office 365 Free Trial Subscription but not recurring billing. Will I be charged?

I disabled my Office 365 Free Trial Subscription, but failed to opt out of recurring billing, and now I have no option in the billing portal to disable recurring billing. Will I somehow be charged? It's very unclear whether disabling the Free Trial also…

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2025-07-24T16:39:25.1566667+00:00
Caroline Herring 0 Reputation points
commented 2025-08-07T15:11:29.5766667+00:00
Kai-L 1,155 Reputation points Microsoft External Staff Moderator
2 answers

cannot receive Xero invoices from clients

I cannot receive Xero invoices/emails or emails from clients , they either get a "undeliverable" or they send invoices and I do-not get them. It has been happening for 6 weeks. Outlook has stated that it is Microsoft 365 issue and Xero has not…

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2025-07-17T01:30:54.84+00:00
Jo 0 Reputation points
commented 2025-08-03T23:43:00.0366667+00:00
Jeanie H 1,395 Reputation points Microsoft External Staff Moderator
4 answers

Remove a Billing Account & Profile

It would appear that an ex-employee of our company has managed to create a billing account and profile in their name. Can you advise how we can get this removed?

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2025-01-17T13:27:18+00:00
Anonymous
edited the question 2025-08-05T12:39:02.13+00:00
Don Varnau 19,390 Reputation points Volunteer Moderator
2 answers

Exchange 365 single customer, anyone can send unauthenticated email from their accounts

Hi everyone, I've got a customer account, and if you know any of their email addresses, you can send, from their server, anonymously over port 25. They have no connectors setup that would cause this. Even though I can't do this anywhere else, I also…

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2025-07-22T16:34:47.5666667+00:00
Max 0 Reputation points
commented 2025-08-04T15:58:38.3233333+00:00
Max 0 Reputation points
1 answer

Request for Bank Information

Hello, this is US Pharmatech and in order to register your company in Ecount for invoice processing, we kindly ask you to send us a file that includes your and bank account information. Please let us know if you have any questions. Thank you for your…

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2025-07-30T20:54:12.19+00:00
Heewon Kang 0 Reputation points
commented 2025-08-06T02:51:10.6733333+00:00
Jade Ng 735 Reputation points Microsoft External Staff Moderator
1 answer

Payment charge

I want to know why im charged and how to avoid charges and cancel it too before i complain

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2025-07-31T00:58:29.1833333+00:00
ANDREA DUCAY 0 Reputation points
commented 2025-08-05T01:35:57.8466667+00:00
Huy-K 1,860 Reputation points Microsoft External Staff Moderator
1 answer

Leave home organisation

An IT company set me up with a microsoft office 365 account and email. I would like to manage this independently without the IT company. Is this possible?

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2025-07-31T13:57:44.5633333+00:00
Coomaciste Ltd 0 Reputation points
commented 2025-08-06T13:52:38.5533333+00:00
Alina-Le 1,040 Reputation points Microsoft External Staff Moderator
1 answer One of the answers was accepted by the question author.

Lost Access to Microsoft 365 Admin Center – Urgent

Issue Description: Our company currently has only one global admin account to access the Microsoft 365 Admin Center. We are now completely locked out due to issues with multi-factor authentication (MFA). The password is correct, but the Authenticator app…

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2025-08-01T08:25:51.2566667+00:00
Andreas Feucht 20 Reputation points
accepted 2025-08-04T06:42:41.2333333+00:00
Andreas Feucht 20 Reputation points
1 answer

Authenticator a été desinstallé. J'ai reinstallé mais ne reçois plus de code

Je ne reçois pas de code sur mon app authenticator après l'avoir désinstallé et réinstallé. J'utilise un compte professionnel et j'en suis l'unique admin. Je ne peux pas donc accéder à mon compte. J'aimerais avoir accès a mon compte.

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2025-08-03T01:16:11.8266667+00:00
NR 0 Reputation points
commented 2025-08-06T23:31:47.5133333+00:00
Sophie N 1,585 Reputation points Microsoft External Staff Moderator