Payment charge

Dear @ANDREA DUCAY,

Good day! Thank you for posting your question in the Microsoft Q&A forum.

We apologize for any inconvenience you may encounter when using our services/ products. Based on your description:

You can manage recurring billing and cancel subscriptions via:

• Turn recurring billing on or off 
• Cancel your Microsoft subscription 
• Investigate billing charges

If you’re using a business account, you can also:

• Cancel via the Microsoft 365 Admin Center 
• Manage recurring billing settings 

Note:

1. Check your Microsoft account billing history: Visit Microsoft account | Sign In or Create Your Account Today – Microsoft and go to Payments > Manage.
2. Turn off recurring billing: Use the admin center or support links above.
3. Submit a cancellation request: If you’re part of an enterprise agreement, contact your Microsoft rep or support team with written confirmation.
4. Request a refund: If eligible, you’ll receive a prorated refund or credit.

Here are some more references:

• How to investigate a billing charge from Microsoft - Microsoft Support
• How to get a refund on a Microsoft subscription - Microsoft Support

completely understand the risk before retrieving any suggestions from the above link.

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