Leave home organisation

Question

Leave home organisation

Coomaciste Ltd 0

An IT company set me up with a microsoft office 365 account and email.

I would like to manage this independently without the IT company. Is this possible?

1 answer

Your answer

Answer 1

Alina-Le 1,040 Microsoft External Staff Moderator

Good day @Coomaciste Ltd

Welcome to Q&A forum!

You can manage your Microsoft 365 Account independently, but it depends on the original setup. Whether you can take full control depends on who owns the Microsoft 365 tenant and how your account was provisioned.

There are two scenarios and what you can do:

Your Account Is Under the IT Company’s Tenant

If your email is something like ******@theircompany.onmicrosoft.com, then:

The IT company owns the tenant and has admin rights.
You cannot manage licenses, users, or billing independently.
You’ll need their cooperation to detach your account.

-What you can do

Request Admin Consent: Ask the IT company to detach your account from their tenant.
Backup Your Data: Export emails, files, and contacts before detachment.
Create Your Own Tenant: Set up a new Microsoft 365 tenant and migrate your data.

You Have Admin Rights or a Separate Tenant

If you already have admin access or your account is under your own domain:

You can manage everything via the Microsoft 365 Admin Center

Manage Microsoft 365 user accounts

Also, may I confirm what you would like to manage with this account? & Do you want to leave the organization and take ownership of your account afterward?

If anything is unclear or doesn’t match your concern, please let me know with more details. I’ll be happy to take another look and make sure it better fits your situation.

If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".

Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

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Coomaciste Ltd 0 Reputation points

2025-07-31T14:53:59.06+00:00

Thank you for your reply.

So the email I have does not reference their company name; it made up of my company's name only.

When I log in I see their company name.

When I have asked them to detach from them they say they have not done this before and seem unhelpful.

What I would like is to manage my account separately and pay microsoft myself. Currently, I pay this IT company for the office 365 subscription (at cost). However, to future proof my company's data I would like independent access without their involvement.

In the admin centre I cannot leave the home organisation.

Any help appreciated, Remove PII
Alina-Le 1,040 Reputation points Microsoft External Staff Moderator

2025-08-01T09:04:13.3466667+00:00
Hi @Coomaciste Ltd

Thank you for your update. Let me clarify some information for your situation.

Even though your email address reflects your company’s domain, the Microsoft 365 tenant is still owned and managed by the IT provider. This means:

You’re part of their home organization, which you cannot leave on your own1.

You’re billed through them, not directly by Microsoft.

You lack admin privileges to manage licenses, subscriptions, or detach your domain.

For more information:

Microsoft does not allow users to leave their home organization without admin intervention.

You cannot transfer a Microsoft 365 subscription from one tenant to another directly. Instead, you must migrate your data to a new tenant that you own.

What you can do is: Set Up Your Own Microsoft 365 Tenant and migrate Your Data.Set Up a New Microsoft 365 Tenant

Step 1: Go to the Microsoft 365 Signup Page

Visit: Sign Up

Choose “For business” if you're setting this up for your company.

Step 2: Create Your Account

Enter your name, email, and company name.

Choose a domain name (e.g., yourcompany.onmicrosoft.com). You can add a custom domain later.

After that, if needed, you can migrate your data to the new tenant. This includes:

Emails (using Outlook PST export/import or third-party migration tools)

OneDrive files

Teams chats and SharePoint data (if applicable)

If anything is unclear, feel free to let me know. I’m happy to revisit the issue and ensure the solution better fits your situation.

Stay safe and happy!
Coomaciste Ltd 0 Reputation points

2025-08-01T15:07:21.16+00:00

I can see you have replied a second time via email and I can see the beginning of your answer but I can't see it displayed here Alina-Le. I appreciate your help.
Alina-Le 1,040 Reputation points Microsoft External Staff Moderator

2025-08-02T14:47:25.97+00:00

Good day @Coomaciste Ltd

Thank you for your update!

I'll recap my previous answer here in case you weren't able to see it fully.

If anything is unclear, please let me know. I'm happy to take another look at it and make sure it better fits your situation.

If you think my answer is helpful to you, please click "Accept Answer" and kindly upvote it. This helps highlight the response at the top, making it easier for others in the community to quickly find the information they need.
Coomaciste Ltd 0 Reputation points

2025-08-02T17:04:23.34+00:00

This is so so helpful. This seems like I could set this up without their help. Thank you so much for replying.
Coomaciste Ltd 0 Reputation points

2025-08-02T17:04:42.96+00:00

Also now I can see your original answer but it wasn't showing yesterday.
Alina-Le 1,040 Reputation points Microsoft External Staff Moderator

2025-08-05T07:52:18.3+00:00

Good day @Coomaciste Ltd

Thank you for your update. I'm very happy that my answer was able to support your needs.

To help make our Microsoft Community forum more useful for everyone, we’re working hard to share clear answers and helpful info in each thread. If my response helped you out, it would mean a lot if you could click "Accept answer" and give it an upvote. That way, others searching for similar topics can easily find the solution and take full control of their account—without needing to rely on an IT company. Thanks so much!

Besides, if you still have any questions about this issue, feel free to let me know. I’m happy to revisit the issue and ensure the solution better fits your situation.

Stay safe and happy!
Alina-Le 1,040 Reputation points Microsoft External Staff Moderator

2025-08-06T13:52:38.5533333+00:00

Have a nice day @Coomaciste Ltd

I hope this follow-up message finds you well and doesn't cause any disruption.

If you still have any concerns or need for additional assistance with this issue, please feel free to reach out to me again.

In the meantime, I’ll be helping others on the forum, but if you need a faster reply, just tag me in your message and I’ll jump in directly.

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Leave home organisation

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