Microsoft 365 Self Password Reset

Hi @Ashina,

Thank you for reaching out to Microsoft Q&A Forum support.  

To help narrow down the issue and identify a potential fix, could you please assist with the following:  

1. Could you confirm if all users of your group was assigned with Business Premium Licenses, and the admin was also assigned with the license? 
2. Did the admin was assigned with at least the Authentication Policy Administrator role? 
3. Is the a group a security group? If not, please try creating a security group in Entra admin center and reproduce the steps to enable SSPR. 
4. If your group isn't visible, choose No groups selected, browse for and select your Microsoft Entra group, like SSPR-Test-Group, and then choose Select.
5. Have you tried signing in an incognito mode with your admin account and reproduce the enabling steps?  
6. Are there any other admins in your organization? and have they tried enabling SSPR? 

If you tried these steps and the issue still persists, for quicker resolution and tracking from Microsoft support team, please raise a ticket in Entra admin center. After creating a ticket, a technical support engineer can perform a remote session to investigate the situation, verify the backend configurations, and run any necessary synchronization tools to resolve the problem.    

Please follow the steps below to raise a ticket to Entra admin center: 

• Go to https://entra.microsoft.com 
• Scroll down and navigate to Learn and support > select new support request > Fill in your issue (for example: Unexpected error with SSPR) > Go 
• Scroll down and find contact support tab 
• In contact support tab> click on Create a support request 

• In New support request page > Under Problem description > fill in the information as shown in picture below > next 

• Close the solution page > Next 
• Follow the prompted actions and finish creating the ticket 

Please understand that our initial response does not always resolve the issue immediately. However, with your help and more detailed information, we can work together to find a solution.    

Looking forward to your response!    

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