Azure Communication Services
An Azure communication platform for deploying applications across devices and platforms.
1,298 questions
1 answer
EmailDroppedAllRecipientsSuppressed
We are encountering an issue while attempting to send emails to one of our users. The error message received is: EmailDroppedAllRecipientsSuppressed. The email was not created when we first tried to send the email, but now that the email has created, but…
Azure Communication Services
asked 2025-08-01T03:08:51.8866667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(19.2, 33%, 11%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EYJ%3C/text%3E%3C/svg%3E)
Yeong Jong Lim
0
Reputation points
commented 2025-08-12T08:38:52.3366667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(112.00000000000001, 86%, 20%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EVL%3C/text%3E%3C/svg%3E)
Vimal Lalani
170
Reputation points Microsoft External Staff
Moderator
0 answers
Habilitación de SMS en Azure Communication Services
habilitar la capacidad de envío de SMS en Azure Communication Services. Actualmente, mi suscripción muestra que no es apta para los productos de RTC y SMS. Solicito la activación de estos servicios para poder usar SMS en mi aplicación.
Azure Communication Services
Azure Communication Services
An Azure communication platform for deploying applications across devices and platforms.
1,298 questions
asked 2025-02-27T23:11:39.4+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(230.39999999999998, 54%, 32%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJG%3C/text%3E%3C/svg%3E)
Juan G. Sánchez Guadarrama
0
Reputation points
commented 2025-08-12T05:20:27.38+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(6.4, 59%, 10%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESR%3C/text%3E%3C/svg%3E)
Srikanth Reddy Bandi
10
Reputation points Microsoft External Staff
Moderator
0 answers
Expediate Verification - SMS Service
how can i create a service ticket to talk with a member of the Microsoft team so i can expediate my verification process to send a text message through azure? it's completely internal to my team. i was hoping to talk to someone today in order to get…
Azure Communication Services
Azure Communication Services
An Azure communication platform for deploying applications across devices and platforms.
1,298 questions
asked 2025-08-11T16:44:05.09+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(80, 6%, 17%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJT%3C/text%3E%3C/svg%3E)
Jake Temme
0
Reputation points
commented 2025-08-11T21:26:04.9466667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(9.6, 44%, 10%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESN%3C/text%3E%3C/svg%3E)
Siva Nair
345
Reputation points Microsoft External Staff
Moderator
3 answers
One of the answers was accepted by the question author.
Why is this push notification payload not valid for ACS iOS library
Based on this link: https://github.com/Azure-Samples/azure-communication-services-calling-event-grid/blob/main/add-calling-push-notifications-event-grid/ACSCallingNativeRegistrarLite/Models/PushNotificationInfo.cs I am sending a payload that is a…
Azure Communication Services
Azure Communication Services
An Azure communication platform for deploying applications across devices and platforms.
1,298 questions
Azure Event Grid
Azure Event Grid
An Azure event routing service designed for high availability, consistent performance, and dynamic scale.
460 questions
asked 2024-02-29T20:47:48.2366667+00:00
Guy Swartwood
85
Reputation points
commented 2025-08-11T20:59:04.8733333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(278.4, 77%, 36%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJW%3C/text%3E%3C/svg%3E)
Jason Weinzierl
0
Reputation points
2 answers
Using SMTP Email Address in Outlook?
I've been able to successfully add a SMTP username in Azure by setting up an Entra application, domain etc. I have the username added. Now I don't understand how to login to this account with Outlook. I've never set a password for this SMTP username so…
Azure Communication Services
Azure Communication Services
An Azure communication platform for deploying applications across devices and platforms.
1,298 questions
asked 2025-08-08T14:38:22.6366667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(307.2, 41%, 39%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJW%3C/text%3E%3C/svg%3E)
Jake Woods
25
Reputation points
commented 2025-08-11T16:55:04.0733333+00:00
Siva Nair
345
Reputation points Microsoft External Staff
Moderator
0 answers
answer call and play hold music
We are using Call Automation and Job Router together to manage our call jobs. When we get Microsoft.Communication.IncomingCall event from azure event grid webhook, we do following Answer the call const { callConnection } = await…
Azure Communication Services
Azure Communication Services
An Azure communication platform for deploying applications across devices and platforms.
1,298 questions
asked 2025-08-07T12:00:42.82+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(233.6, 43%, 32%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EDS%3C/text%3E%3C/svg%3E)
Debajyoti Sarma
0
Reputation points
edited a comment 2025-08-11T14:36:39.09+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(224.00000000000003, 15%, 31%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EBN%3C/text%3E%3C/svg%3E)
Bhargavi Naragani
7,445
Reputation points Microsoft External Staff
Moderator
0 answers
Azure Communication Services Email Failure: "Unrouteable sender address"
Hello, We are using multiple Azure Communication Services (ACS) instances across our Azure subscriptions for sending emails. However, we are observing inconsistent behavior: Some ACS instances are working fine and sending emails successfully. Others…
Azure Communication Services
Azure Communication Services
An Azure communication platform for deploying applications across devices and platforms.
1,298 questions
asked 2025-08-07T12:04:22.13+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(150.4, 10%, 24%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EV%3C/text%3E%3C/svg%3E)
Vikrant
20
Reputation points
commented 2025-08-11T11:15:17.8366667+00:00
Vimal Lalani
170
Reputation points Microsoft External Staff
Moderator
0 answers
Transcriptions using Azure Communication Services: how to transcribe a speech produced by play_media?
Hi everyone. Im trying to implement an AI-based assistant that basically has to take a conversation with a real person. I would like the system to be able to deal interruptions, i.e if the assistant is speaking and the person suddenly starts a speech,…
Azure Communication Services
Azure Communication Services
An Azure communication platform for deploying applications across devices and platforms.
1,298 questions
asked 2025-08-07T11:09:56.7133333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(233.6, 44%, 32%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJM%3C/text%3E%3C/svg%3E)
Javier Montes
20
Reputation points
commented 2025-08-11T07:51:22.9533333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(144, 36%, 23%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESH%3C/text%3E%3C/svg%3E)
Shree Hima Bindu Maganti
5,480
Reputation points Microsoft External Staff
Moderator
0 answers
Send an SMS message Try sending SMS messages using a purchased number from dfps-comm-service-dev SMS Communication Service
Description: We are currently experiencing issues with SMS messages not being delivered when sent via Azure Communication Services (ACS) using a purchased number. We attempted to send a test message via the Try SMS interface in the Azure Portal and…
Azure Communication Services
Azure Communication Services
An Azure communication platform for deploying applications across devices and platforms.
1,298 questions
asked 2025-08-07T00:21:25.61+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(25.6, 3%, 12%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EIR%3C/text%3E%3C/svg%3E)
Irantha Rajapaksha
0
Reputation points
commented 2025-08-11T03:57:48.5566667+00:00
Bhargavi Naragani
7,445
Reputation points Microsoft External Staff
Moderator
1 answer
One of the answers was accepted by the question author.
SPF fails to verify
Azure Email Communication Service - Provision domains, SPF fails to verify. Domain, DKIM, and DKIM2 successfully verified. "nslookup -q=TXT returns "v=spf1 include:spf.protection.outlook.com -all"
Azure Communication Services
Azure Communication Services
An Azure communication platform for deploying applications across devices and platforms.
1,298 questions
asked 2025-08-06T02:24:10.4733333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(156.8, 57.00000000000001%, 25%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECZ%3C/text%3E%3C/svg%3E)
Craig Zivolich
20
Reputation points
accepted 2025-08-08T23:08:59.9333333+00:00
Craig Zivolich
20
Reputation points
1 answer
I want to send OTPs to email and phone programatically
Hi, I want to send OTPs to emails and phone numbers programatically. Based on my research the Azure Communication Services is supposed to handle that buy I can't buy a phone number, I checked the docs and I don't see any issues. My address is in the…
Azure Communication Services
Azure Communication Services
An Azure communication platform for deploying applications across devices and platforms.
1,298 questions
asked 2025-07-17T22:08:44.09+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(278.4, 36%, 36%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EHA%3C/text%3E%3C/svg%3E)
Henrique Azevedo
0
Reputation points
answered 2025-08-08T18:17:55.37+00:00
Henrique Azevedo
0
Reputation points
0 answers
ACS - Issue with call connection using INTRA identity
Hello, I'm working on a POC using ACS. If i use the connection string of my acs resource i can make an external call, receive the callback events etc... Part of the POC is to transfer the call to Teams user. According to my research, in this scenario…
Azure Communication Services
Azure Communication Services
An Azure communication platform for deploying applications across devices and platforms.
1,298 questions
asked 2025-08-07T19:06:06.7433333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(252.8, 44%, 34%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMG%3C/text%3E%3C/svg%3E)
Marcio Goncalves
0
Reputation points
commented 2025-08-08T16:42:02.4066667+00:00
Marcio Goncalves
0
Reputation points
1 answer
How to add a MailFrom account in Email Communication Services?
A new Email Communication Service has been created with a domain, but the "Add" button on the MailFrom page is grayed out. How can email accounts be added for the domain? There is one in there by default which is the no-reply @ ****.com I want…
Azure Communication Services
Azure Communication Services
An Azure communication platform for deploying applications across devices and platforms.
1,298 questions
asked 2025-08-06T19:13:54.34+00:00
Jake Woods
25
Reputation points
edited a comment 2025-08-08T14:13:51.8833333+00:00
Jake Woods
25
Reputation points
0 answers
Can we send SMS from one country to all over the world?
Hello, We are using ACS and wanted to implement SMS service. As per the https://learn.microsoft.com/en-us/azure/communication-services/concepts/sms/concepts, send SMS service is enabled only in selected countries. My question is, as per the above…
Azure Communication Services
Azure Communication Services
An Azure communication platform for deploying applications across devices and platforms.
1,298 questions
asked 2025-07-15T07:13:26.74+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(128, 83%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EPT%3C/text%3E%3C/svg%3E)
Patil, Trupti
0
Reputation points
commented 2025-08-08T04:55:46.36+00:00
Patil, Trupti
0
Reputation points
0 answers
Can ACS Bots Join Microsoft Teams Meetings and Trigger Webhooks for Real-Time Audio Streaming?
I've spent over 15 hours trying to get an Azure Communication Services (ACS) bot to both join a Microsoft Teams meeting and trigger the media streaming webhook to access real-time audio for transcription. Here’s what I’ve tried: Following this GitHub…
Azure Communication Services
Azure Communication Services
An Azure communication platform for deploying applications across devices and platforms.
1,298 questions
asked 2025-08-07T16:06:52.2233333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(176, 18%, 27%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAM%3C/text%3E%3C/svg%3E)
Aaron Moruf
0
Reputation points
asked 2025-08-07T16:06:52.2233333+00:00
Aaron Moruf
0
Reputation points
0 answers
Support Request for Using Existing Direct Routing Number from Microsoft Teams in Azure Communication Services (Greece)
Hello Azure Support Team, I am based in Greece and currently have a Direct Routing setup for Microsoft Teams, where I use an SBC (Session Border Controller) and a phone number assigned to my Teams user. I have a few questions regarding Azure…
Azure Communication Services
Azure Communication Services
An Azure communication platform for deploying applications across devices and platforms.
1,298 questions
asked 2025-08-07T12:13:28.04+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(48, 88%, 14%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAV%3C/text%3E%3C/svg%3E)
andreas vavlis
0
Reputation points
asked 2025-08-07T12:13:28.04+00:00
andreas vavlis
0
Reputation points
0 answers
Is There a Way to Get Real-Time Participant Events from Azure Communication Services (ACS) Rooms?
We are migrating our video infrastructure from Twilio Video Rooms to Azure Communication Services (ACS) Rooms. Our main requirement is to capture real-time user events, specifically: participant-joined participant-left We do not want to rely on…
Azure Communication Services
Azure Communication Services
An Azure communication platform for deploying applications across devices and platforms.
1,298 questions
asked 2025-07-24T08:37:50.3833333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(204.8, 39%, 29%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EHR%3C/text%3E%3C/svg%3E)
Het Rachh
10
Reputation points
commented 2025-08-07T12:07:47.7633333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(275.2, 34%, 36%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ERT%3C/text%3E%3C/svg%3E)
Rudra Thakkar
0
Reputation points
0 answers
ACS Automation slow to respond
Hi There, My team is looking to use the ACS for some calling scenarios to the PSTN using the Automation API with webhooks for events. We have noticed that there are some (2-3 second) delays between requests from the automation API and their…
Azure Communication Services
Azure Communication Services
An Azure communication platform for deploying applications across devices and platforms.
1,298 questions
asked 2025-08-07T08:06:00.6666667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(38.4, 2%, 13%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EDS%3C/text%3E%3C/svg%3E)
David Schiefelbein
0
Reputation points
asked 2025-08-07T08:06:00.6666667+00:00
David Schiefelbein
0
Reputation points
0 answers
IN my MS Azure sponsorship subscription, why can't I use Alphanumeric phone id in Azure communication service?
Hi, I have a Microsoft Azure sponsorship subscription. I am trying to use Azure communication service for sending one way SMS using Alphanumeric id. But "Enable Alphanumeric Sender ID" button /option is disabled. I am in Australia and the MS…
Azure Communication Services
Azure Communication Services
An Azure communication platform for deploying applications across devices and platforms.
1,298 questions
asked 2025-07-20T08:42:06.3766667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(240, 13%, 33%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
Admin
0
Reputation points
edited a comment 2025-08-07T01:51:32.1733333+00:00
Srikanth Reddy Bandi
10
Reputation points Microsoft External Staff
Moderator
1 answer
CallAgent SDK Not Returning Agent Phone Number in E.164 Format
We are currently using Azure Communication Services (ACS) to make and receive calls via the CallAgent and CallClient SDKs. When attempting to retrieve the agent's phone number using: CallAgent.TeamsCallAgentImpl.getUserProperties().phoneNumber, we…
Azure Communication Services
Azure Communication Services
An Azure communication platform for deploying applications across devices and platforms.
1,298 questions
asked 2025-08-06T18:59:39.41+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(48, 4%, 14%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EZC%3C/text%3E%3C/svg%3E)
Zoho Corporation
0
Reputation points
answered 2025-08-06T19:28:24.5833333+00:00
Siva Nair
345
Reputation points Microsoft External Staff
Moderator