Azure Communication Services
An Azure communication platform for deploying applications across devices and platforms.
Expediate Verification - SMS Service
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(80, 6%, 17%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJT%3C/text%3E%3C/svg%3E)
Jake Temme
0
Reputation points
how can i create a service ticket to talk with a member of the Microsoft team so i can expediate my verification process to send a text message through azure? it's completely internal to my team. i was hoping to talk to someone today in order to get this figured out asap. thank you!
Azure Communication Services
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Siva Nair 345 Reputation points Microsoft External Staff Moderator2025-08-11T21:26:04.9466667+00:00 Hi Jake Temme,
- To create a service ticket and get in touch with a Microsoft team member, you should log into the Azure portal and navigate to the 'Help + support' section. From there, you can create a new support request. Ensure you choose the appropriate category for SMS services to get directed to the right team.
- If you are specifically dealing with toll-free SMS, make sure you’ve submitted your application for toll-free verification by following these steps:
- Go to your Azure Communication Services resource in the Azure portal.
- Select the Phone numbers pane and click on the Submit Application link to launch the verification submission process.
- Make sure you complete all required fields accurately, providing detailed information about your use case and opt-in processes.
Let me know for any further concern
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