1,134 questions
1,134 questions with Surface | Surface Laptop | Performance and maintenance tags
1 answer
Lockdown browser- detection of VMs on device but I do not see any
Surface Laptop 2- refurbished from amazon but it was swiped clean. I'm having trouble with Lockdown browser which is needed for school. As soon as I launch the quiz/ test it gives me a moose VM popup that says VMs have been detected and it will shut down…
Surface | Surface Laptop | Performance and maintenance
asked 2025-08-12T19:17:21.23+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(304, 41%, 39%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ER%3C/text%3E%3C/svg%3E)
RP
0
Reputation points
answered 2025-08-12T20:01:13.75+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(28.799999999999997, 48%, 12%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJC%3C/text%3E%3C/svg%3E)
John Carl Nazario
710
Reputation points
Independent Advisor
1 answer
How to fix dim keys on keyboard
I just got a Microsoft surface laptop recently. My brightness on certain keys of the keyboard don't work. That is some keys light up fully and properly whereas some are dim and some don't light up at all. This has been the issue ever since i first turned…
Surface | Surface Laptop | Performance and maintenance
1,134 questions
asked 2025-08-05T23:02:13.8833333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(25.6, 18%, 12%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESB%3C/text%3E%3C/svg%3E)
Saskia Barran
0
Reputation points
answered 2025-08-12T17:24:09.0133333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(48, 20%, 14%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJ%3C/text%3E%3C/svg%3E)
Jeric
725
Reputation points
Independent Advisor
1 answer
How to fix “couldn’t find bootable operating system” error?
windows 10 surface laptop. Blue screen; “couldnt find a bootable operating system”. it then takes me to a UEFI. What do I enter for the boot order? I’ve tried every single re-ordering combination and it hasn’t work. My laptop is basically stuck in a…
Surface | Surface Laptop | Performance and maintenance
1,134 questions
asked 2025-08-12T03:32:41.1933333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(304, 57.00000000000001%, 39%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EC%3C/text%3E%3C/svg%3E)
Caitlyn
0
Reputation points
answered 2025-08-12T13:18:49.4+00:00
John Carl Nazario
710
Reputation points
Independent Advisor
1 answer
One of the answers was accepted by the question author.
Repair Not Fixed: Surface Laptop 7
I sent my Surface Laptop 7 for warranty repair (I paid for the highest spec device and extended service plan and have two years of warranty left). I sent a movie showing the intermittent keyboard failure. They sent me back the exact same device with…
Surface | Surface Laptop | Performance and maintenance
1,134 questions
asked 2025-08-08T01:16:40.9833333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(89.60000000000001, 85%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJA%3C/text%3E%3C/svg%3E)
JOSHUA ALLEN
20
Reputation points
commented 2025-08-12T13:13:25.52+00:00
Jeric
725
Reputation points
Independent Advisor
1 answer
One of the answers was accepted by the question author.
How to Unrestrict my Surface Laptop SE
Title: Surface Laptop SE blocks EXE downloads and access to CMD/PowerShell Body: I recently got a Surface Laptop SE and have encountered several restrictions that I can't explain. The device is not managed by any school or organization, yet I'm…
Surface | Surface Laptop | Performance and maintenance
1,134 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(115.19999999999999, 61%, 21%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ENN%3C/text%3E%3C/svg%3E)
1 answer
Microsoft Surface Laptop keyboard and trackpad intermittently cutting out
Hello, I have very recently purchased a brand new Microsoft Surface Laptop 13in 1st Ed w/Snapdragon. Everything seems fine and is working relatively well except for the keyboard and trackpad, which both seem to intermittently cut out every now and…
Surface | Surface Laptop | Performance and maintenance
1,134 questions
asked 2025-08-10T00:38:52.3066667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(256, 46%, 34%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EGF%3C/text%3E%3C/svg%3E)
George Foster
0
Reputation points
answered 2025-08-10T18:24:53.3433333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(150.4, 46%, 24%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EHM%3C/text%3E%3C/svg%3E)
Harold Milan
535
Reputation points
Independent Advisor
1 answer
One of the answers was accepted by the question author.
My surface laptop 4 is stuck on an update from a long time ago how do I fix this?
My surface laptop 4 is stuck in an update from 2018 which is weird because I believe the 4 wasn't out in 2018. That's probably why the update won't go through but is there a way to get rid of it because it's stopping my laptop from getting newer updates…
Surface | Surface Laptop | Performance and maintenance
1,134 questions
asked 2025-08-08T08:44:44.03+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(214.4, 38%, 30%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJ%3C/text%3E%3C/svg%3E)
Judi_laxxxx
20
Reputation points
commented 2025-08-08T13:40:28.6633333+00:00
Judi_laxxxx
20
Reputation points
1 answer
Chasing on a repair
HI all , wanting to chase up this MS Case number : #2042713001 , i am trying to get some feedback of when this will be repaired ? thanks Matthew Stapleton
Surface | Surface Laptop | Performance and maintenance
1,134 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(297.6, 40%, 38%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EOS%3C/text%3E%3C/svg%3E)
1 answer
Where can I purchase rubber feet for the Surface Laptop 6 for Business?
I am using the Surface Laptop 6 for Business. I lost one of the rubber feet. I wanted to purchase a replacement, but it is not available at the Microsoft Store. https://www.microsoft.com/ja-jp/store/b/surface-repair-parts?ocid=cmmjcz28if8 iFixit is out…
Surface | Surface Laptop | Performance and maintenance
1,134 questions
asked 2025-08-05T10:17:35.39+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(160, 38%, 25%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EYF%3C/text%3E%3C/svg%3E)
yohei fujikawa
0
Reputation points
commented 2025-08-07T13:18:25.2466667+00:00
Jeric
725
Reputation points
Independent Advisor
5 answers
how to back up files from command prompt
Microsoft Surface Laptop went into a "Couldn't find operation system. Check Boot configuration to try to fix this. I need to copy personal files before doing a reset. Without Windows running how can this be done?
Surface | Surface Laptop | Performance and maintenance
1,134 questions
asked 2025-08-04T17:19:23.9766667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(140.8, 10%, 23%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EWR%3C/text%3E%3C/svg%3E)
William Rawles
0
Reputation points
answered 2025-08-04T19:37:14.39+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(124.80000000000001, 72%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJ%3C/text%3E%3C/svg%3E)
JANSHER
700
Reputation points
Independent Advisor
4 answers
cpu stuk 0.19
The battery wouldn't charge and we reset the BIOS and it worked. After turning the device off and on, it slowed down considerably. We checked and saw that the CPU was stuck at 0.2.
Surface | Surface Laptop | Performance and maintenance
1,134 questions
asked 2025-08-03T20:41:23.5833333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(230.39999999999998, 8%, 32%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAV%3C/text%3E%3C/svg%3E)
Amir Vafaei
0
Reputation points
answered 2025-08-04T14:38:41.2466667+00:00
Barb Bowman
78,145
Reputation points MVP
Volunteer Moderator
1 answer
Why do I get the blue screen of death when answering a Teams call?
I have a Surface Laptop, 7th Edition Snapdragon X 12-core processor. Since early July I can no longer answer or make a call through Teams and I cannot connect to a Zoom meeting. As soon as I do, I get the blue screen of death and my laptop restarts. I…
Surface | Surface Laptop | Performance and maintenance
1,134 questions
asked 2025-08-01T15:07:11.1266667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(44.800000000000004, 63%, 14%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESS%3C/text%3E%3C/svg%3E)
Stacey Sassard
0
Reputation points
commented 2025-08-02T11:37:49.82+00:00
Stacey Sassard
0
Reputation points
2 answers
Why is the volume and brightness keys not working on brand new surface laptop
I just got a Microsoft surface laptop today. My brightness keys and volume keys don't work. Anyone know why this may be? I literally just bought this a hour ago nothing should be wrong with it, it is brand new.
Surface | Surface Laptop | Performance and maintenance
1,134 questions
asked 2025-07-16T23:46:58.19+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(249.60000000000002, 16%, 34%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
Abrielle
0
Reputation points
answered 2025-07-23T15:11:53.98+00:00
Barb Bowman
78,145
Reputation points MVP
Volunteer Moderator
2 answers
Microsoft Business team not validating my laptop for Extended warranty
Hi, I have bought a Surface laptop 7 intel business edition from Scan.co.uk which is an authorised Microsoft seller. After purchasing the item, I have attempted several times to acquire MS surface warranty - Extended damage protection/Accidental damage…
Surface | Surface Laptop | Performance and maintenance
1,134 questions
asked 2025-07-23T19:40:33.41+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(300.8, 24%, 39%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMY%3C/text%3E%3C/svg%3E)
Muhammad Yusuf Essat
0
Reputation points
answered 2025-07-23T20:58:05.1233333+00:00
JANSHER
700
Reputation points
Independent Advisor
2 answers
Motherboard Failure
Microsoft Surface Laptop Studio 2 – Manufacturing Defect Motherboard Failure and Warranty Issue Dear S/M, I purchased my Microsoft Surface Laptop Studio 2 laptop 16 months ago, and it had been working without any issues. However, a few days ago, after…
Surface | Surface Laptop | Performance and maintenance
1,134 questions
asked 2025-07-25T08:44:07.5833333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(0, 89%, 10%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EOF%3C/text%3E%3C/svg%3E)
Omer Faruk ATCI
0
Reputation points
answered 2025-07-28T09:39:23.3633333+00:00
Omer Faruk ATCI
0
Reputation points
4 answers
keyboard not working
keyboard stopped working, reset laptop and no change
Surface | Surface Laptop | Performance and maintenance
1,134 questions
asked 2025-07-25T17:09:50.2233333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(6.4, 91%, 10%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ERO%3C/text%3E%3C/svg%3E)
Roberto Ortega
0
Reputation points Microsoft Employee
answered 2025-07-26T14:32:21.7833333+00:00
Barb Bowman
78,145
Reputation points MVP
Volunteer Moderator
0 answers
Windows crash as soon as I open video call on Teams, zoom, slack
When I open either of the applications (Zoom, Team, Slack) and start meeting, windows crash. This has strated since last week. This a same problem in one of another MS Surface book
Surface | Surface Laptop | Performance and maintenance
1,134 questions
asked 2025-07-27T11:51:49.54+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(86.4, 5%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAN%3C/text%3E%3C/svg%3E)
Anshu Nayyar
0
Reputation points
asked 2025-07-27T11:51:49.54+00:00
Anshu Nayyar
0
Reputation points
1 answer
Surface Laptop Trackpad is Malfunctioning - Clicking on everythign
I bought my surface laptop 2 months ago (in June of 2025) and just in the past couple of days the trackpad has started malfunctioning. When I reboot the laptop it is completely fine for about 15-20 minutes and then it starts to get progressively worse…
Surface | Surface Laptop | Performance and maintenance
1,134 questions
asked 2025-07-29T15:49:56.3766667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(112.00000000000001, 20%, 20%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJH%3C/text%3E%3C/svg%3E)
Josh Hall
0
Reputation points
answered 2025-07-29T18:00:14.89+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(204.8, 90%, 29%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECL%3C/text%3E%3C/svg%3E)
Carlo Luna
640
Reputation points
Independent Advisor
1 answer
Random Restarts After Factory Reset on Laptop
After a factory reset, a laptop that was used for almost two years has started to randomly restart. Initially, the laptop faced issues like freezing and brightness adjustment problems, which were resolved after the factory reset. However, now the random…
Surface | Surface Laptop | Performance and maintenance
1,134 questions
asked 2025-07-30T01:53:23.16+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(288, 66%, 37%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EE%3C/text%3E%3C/svg%3E)
Ekam
0
Reputation points
commented 2025-08-01T16:43:21.1866667+00:00
Barb Bowman
78,145
Reputation points MVP
Volunteer Moderator
0 answers
Performance issues with Adobe Lightroom Classic & Photoshop
I'm running into a lag in performance running Lightroom Classic and Photoshop especially on larger image files. My CPU is an i7 at 2600MHz with 10 cores. Adobe claims it's the GPU (Intel Iris Xe Graphics) as the main culprit. Is anyone else experiencing…
Surface | Surface Laptop | Performance and maintenance
1,134 questions
asked 2025-07-30T13:14:27.6966667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(294.40000000000003, 81%, 38%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EGG%3C/text%3E%3C/svg%3E)
Gene Golab
0
Reputation points
asked 2025-07-30T13:14:27.6966667+00:00
Gene Golab
0
Reputation points