cpu stuk 0.19

You stated "The battery wouldn't charge and we reset the BIOS and it worked. After turning the device off and on, it slowed down considerably. We checked and saw that the CPU was stuck at 0.2." Exactly HOW did you reset the BIOS? Which exact model Surface do you have?

Most Surface devices prevent you from disabling BD PROCHOT to protect you from damaging your Surface and you'd have to use a 3rd party utility which I do not recommend.

Do the Surface Diagnostics show any issues? You may need to contact official Surface Support or an approved service provider for repair/exchange. Where are you located/

Hello Amir,

That CPU getting stuck at 0.2 GHz after a BIOS reset usually has to do with BD PROCHOT. It's a feature that protects against overheating, but it can be triggered by a bad battery, unstable power, or charger problems, even if isn't overheating. This often happens with laptops, phones, and Surfaces.

What Surface model do you have? Are you using the original Surface charger? Also, try running the Surface Diagnostic Toolkit and resetting the BIOS again.

If you need more help, feel free to reply to this thread.

Regards

Switch to Best Performance mode and install all updates via Windows Update.

You may have to disable BD Prochot feature in Surface.