How to set idle timeout on Microsoft External ID
I've configured Entra External ID with PowerPages following Microsoft documentation (link below) and I want to know how the session/idle timeout is configured. Is it on Entra, PowerPages or…
Microsoft Security | Microsoft Entra | Microsoft Entra External ID
Unable to login to Microsoft 365 due to the authenticator app issue
Our colleague under the user ID of "******@xxx.xxx.com" cannot be able to login to Microsoft 365. It's due to the authenticator app issue. Can anyone help to advise how to remove her existing authenticator app connection so that she can re-add…
Microsoft Security | Microsoft Authenticator
How do I regain access to azure portal after I have lost access to Authenticator app due to new device
I am trying to access azure portal but I seem to be getting stuck at a verification step where I am required to approve a 2fa request to my Authenticator app, however I don’t have azure linked to my Authenticator app on this new device. I know my…
Microsoft Security | Microsoft Entra | Microsoft Entra ID
winget is not recognized as the name of cmdlet
If I try to execute winget as admin, I will get error saying "winget is not recognized as the name of cmdlet" This is seeing on any Windows 11 computer. I already checked variable below. Is the any way to archive this? Because Intune new Store…
Microsoft Security | Intune | Application management
Windows for business | Windows Client for IT Pros | User experience | Other


Personal Outlook Account Azure Global Admin Tenant Lock out as not getting MFA notification while login to Azure
Hi I am trying to login to Azure Portal using my Personal account which is also a Global Admin for my tenant. Last two months while trying to access Azure Portal, i am not able to authenticate MFA codes and notifications. The MFA notifications does…
Microsoft Security | Microsoft Entra | Microsoft Entra ID

Re-activate Azure Tenant
I'm unable to log into my Azure account because it says the tenant has been blocked due to in-activity. I cannot reach any form of useful support because an Azure support ticket requires me to be logged in, which is impossible. The global support number…
Microsoft Security | Microsoft Entra | Microsoft Entra ID
MsolServicePrincipal
Hi All, How can I connect to Azure AD and execute the scripts below? I am getting errors when running them. I was able to connect earlier, but now Connect-AzureAD is deprecated. Please guide me. $applist = Get-MsolServicePrincipal -all |Where-Object…
Microsoft Security | Microsoft Entra | Microsoft Entra External ID
Unable to Verify Identity for Microsoft 365 Login – Error 399287
Dear Microsoft Support Team, I'm trying to sign into the Microsoft 365 portal. I can sign in to my Microsoft account, but I'm prompted to verify my identity via SMS. However, I receive the following error message: “Sorry, we’re having trouble verifying…
Microsoft Security | Microsoft Entra | Microsoft Entra ID
Microsoft Authenticator - Need to Reset MFA After Stolen Phone - Can't Log In
My phone was stolen a few days ago and I've had a new one replaced by insurance. I didn't have a backup for my Authenticator. When I try to log into my outlook account, it asks for a code in the authenticator app. When I try to log into the…
Microsoft Security | Microsoft Authenticator
Issue Logging In – Account Not in Tenant & Billing Concern
Dear Azure Support Team, I am trying to log in to my Azure account, but I encountered the following error: "Selected user account does not exist in tenant 'Microsoft Services' and cannot access the application '2c8723-ba8d-423-9fb4-a444905c4' in…
Microsoft Security | Microsoft Entra | Microsoft Entra ID
My Microsoft account is not working for Azure
I have a Microsoft account that is recognized by the Azure portal. However, when I try to create a database I get this message: Selected user account does not exist in tenant 'Microsoft Services' and cannot access the application…
Microsoft Security | Microsoft Entra | Microsoft Entra External ID
Intune connector for multiple Forests and single Tenant
Hello, Is it possible to use multiple Intune connectors on multiple Forests and link them to a single Entra ID tenant? knowing that all of these forests are synced with this single entra ID tenant using the same AD connect? The idea is to use windows…
Microsoft Security | Intune | Configuration

Differences in Hold Locations in Microsoft Compliance Center: Premium vs. New Experience
A case was created last year using the Premium experience, but upon opening it in the new experience, some of the hold locations were missing. Is it necessary to go through all cases to update holds for the new experience?
Microsoft Security | Microsoft Purview
Conditional Access policy has been enforced on Global Admins and All users Completely locked out tenant
Conditional Access policy has been enforced on All Global Admin and All users, Office 365 Apps and Admin Portal access has been completely blocked, Tenant access is locked out, need to revoke enforced Conditional Access policy to restore access back …
Microsoft Security | Microsoft Entra | Microsoft Entra ID
Cannot get complete status after using Graph API Copy
We are using the Copy Graph API to copy a folder (and children). This is working fine and we poll the returned URL (Location) for progress updates. This works fine as well and we can see that it is in Progress and Percentage complete. However, when…
Microsoft Security | Microsoft Graph
B2C | Unable to send Correlation Id as an input claim to REST technical profile
Hi, I have a technical profile that calls a REST endpoint, and I want to pass CorrelationId, email, and eventTimestamp as input claims. In my user journey, I’ve defined the following input claim at step 16: Here’s what I’m observing: Before step…
Microsoft Security | Microsoft Entra | Microsoft Entra ID
I encountered an error when trying to sign in to Azure Active Directory. The error code is AADSTS5000225
I encountered an error when trying to sign in to Azure Active Directory. The error code is AADSTS5000225, indicating that the tenant has been blocked due to inactivity. I would like to request reactivation of the tenant. Please let me know if any…
Microsoft Security | Microsoft Entra | Microsoft Entra ID
How can I map two different UPN Domains to the same new UPN Domain in Entra SCIM Provisioning?
I have a customer with two domains (hq.company.com and associates.hq.company.com). I need both of those domains to map to a new subdomain (test.hq.company.com) so that users from either domain can use their normal credentials to log into the new domain's…
Microsoft Security | Microsoft Entra | Microsoft Entra ID

Error Code: 399287 - Verify your identity!
Dear Microsoft Support Team, My tenant can not authenticate with SMS and show the error in bellow. My phone number is normal authentication with other tenant. Kindly need your Assistant to solving my problem : Screenshot 2025-08-13 100122.png
Microsoft Security | Microsoft Authenticator
I can't upload a cloud backup of my Authenticator data.
I had reset my phone,I had reset my phone, I recovered my Microsoft account with the recovery code. When I later logged into the Authenticator app, neither all my passwords nor all my 2FA accounts were restored. Even though I turned on cloud backup,…