Issue Logging In – Account Not in Tenant & Billing Concern

Question

Issue Logging In – Account Not in Tenant & Billing Concern

Vepada Venkatesh 0

Dear Azure Support Team,

I am trying to log in to my Azure account, but I encountered the following error:

"Selected user account does not exist in tenant 'Microsoft Services' and cannot access the application '2c8723-ba8d-423-9fb4-a444905c4' in that tenant. The account needs to be added as an external user in the tenant first."

I would like to understand:

Why this error is occurring and how I can resolve it.

Will this issue or any associated access attempts result in any charges to my credit card?

I kindly request your assistance in resolving this matter. Please let me know the necessary steps I need to follow.

Thank you very much for your support.

Saritha Bandaru 335 Reputation points Microsoft External Staff Moderator

2025-08-13T06:07:36.7733333+00:00

Hello @Vepada Venkatesh

Thank you for posting your query on Microsoft Q&A.

I understand that you are trying to access application in the tenant and encountering error that "account needs to be added as an external user in the tenant first".

Whenever you sign in Azure portal using Microsoft Personal Account by default you are getting connected to the Microsoft Services tenant. As this is a standard tenant without any directory associated, you cannot perform actions such as creating new users, groups, enterprise applications, and so on. To perform administrative actions, you must have administrative access to the tenant.

If you want to access Entra portal using your personal Microsoft account only, you can invite that user as a guest user as mentioned here: https://learn.microsoft.com/en-us/azure/active-directory/external-identities/add-users-administrator#add-guest-users-to-the-directory and assign the Global Administrator role.

You will receive an invite email once you are added to an azure tenant and accept it.

You can use https://portal.azure.com/#create/Microsoft.AzureActiveDirectory URL to create your own tenant as well.

Hope this helps. Do let us know if you have any further queries. Thanks

Your answer

Saritha Bandaru 335 Reputation points Microsoft External Staff Moderator

2025-08-13T06:07:36.7733333+00:00

Hello @Vepada Venkatesh

Thank you for posting your query on Microsoft Q&A.

I understand that you are trying to access application in the tenant and encountering error that "account needs to be added as an external user in the tenant first".

Whenever you sign in Azure portal using Microsoft Personal Account by default you are getting connected to the Microsoft Services tenant. As this is a standard tenant without any directory associated, you cannot perform actions such as creating new users, groups, enterprise applications, and so on. To perform administrative actions, you must have administrative access to the tenant.

If you want to access Entra portal using your personal Microsoft account only, you can invite that user as a guest user as mentioned here: https://learn.microsoft.com/en-us/azure/active-directory/external-identities/add-users-administrator#add-guest-users-to-the-directory and assign the Global Administrator role.

You will receive an invite email once you are added to an azure tenant and accept it.

You can use https://portal.azure.com/#create/Microsoft.AzureActiveDirectory URL to create your own tenant as well.

Hope this helps. Do let us know if you have any further queries. Thanks

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Issue Logging In – Account Not in Tenant & Billing Concern

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