3,186 questions
3,186 questions with Surface | Surface Pro | Install and update tags
1 answer
Surface pro laptops unable to set it as a shared device
We have an surface laptops 3 and whenever we are trying to reset the device it is just stuck in Settin up for work or school after hours of time it is getting failed saying to reset or try again We tried wiping the device from Intune, Changning the…
Surface | Surface Pro | Install and update
asked 2025-08-12T15:44:24.8766667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(48, 70%, 14%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ETM%3C/text%3E%3C/svg%3E)
Trimkiran Muniraju
0
Reputation points
answered 2025-08-12T17:36:19.01+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(124.80000000000001, 72%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJ%3C/text%3E%3C/svg%3E)
JANSHER
700
Reputation points
Independent Advisor
2 answers
One of the answers was accepted by the question author.
Surface Pro Won't Go Past Chosing Language During Reset??? What To Do?
I am in need of help... I recently found a Surface Pro 6th Gen at a estate sale. The device is setup for someone with the user name and password needed to access it. But, it wasn't mine and I do not have anything that came with it. I do not know the user…
Surface | Surface Pro | Install and update
3,186 questions
asked 2025-08-03T08:52:40.5833333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(304, 65%, 39%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMS%3C/text%3E%3C/svg%3E)
Matthew Starling
40
Reputation points
commented 2025-08-11T14:36:20.7633333+00:00
Matthew Starling
40
Reputation points
1 answer
Surface pro keyboard not working
I ran an update on my surface pro 11 last night and now my keyboard doesn’t work. Anyone had this issue before?
Surface | Surface Pro | Install and update
3,186 questions
asked 2025-08-09T02:50:21.9833333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(105.60000000000001, 70%, 20%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EV%3C/text%3E%3C/svg%3E)
Vegemitescroll
0
Reputation points
commented 2025-08-09T17:50:45.5766667+00:00
Vegemitescroll
0
Reputation points
7 answers
Surface Pro 8 Not Updating to 24H2
I have a Microsoft Surface Pro 8 running Windows 11 version 22H2, and I am unable to receive y the 24H2 update. My laptop is not even 3 years old and has the i7 processor with 16gb RAM. Also Microsoft indicates that my 22H2 version has reached the end…
Surface | Surface Pro | Install and update
3,186 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(28.799999999999997, 26%, 12%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EON%3C/text%3E%3C/svg%3E)
1 answer
How To Fix We Can't Sign in to your account (Surface Pro 8)
Hello. I Can't sign in into my Surface Pro 8. When the desktop windows open, it says that "We Can't Sign in to your account. This problem can often be fixed by signing out of your account and then signing back in. If you don't sign out now, any…
Surface | Surface Pro | Install and update
3,186 questions
asked 2025-08-06T01:49:54.3033333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(172.8, 56.00000000000001%, 26%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ERZ%3C/text%3E%3C/svg%3E)
Rifki Zel
0
Reputation points
answered 2025-08-06T13:19:16.32+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(118.4, 46%, 21%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EES%3C/text%3E%3C/svg%3E)
Edward Schlobohm01
540
Reputation points
Independent Advisor
2 answers
One of the answers was accepted by the question author.
Samsung M2020 printer listed under USB controllers but won't install
Windows 11. I installed the Windows software for the printer and drivers but the installer won't recognize the printer. Web research has so far been unsuccessful. Thank you.
Surface | Surface Pro | Install and update
3,186 questions
asked 2025-07-28T20:29:44.7466667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(89.60000000000001, 20%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ERJ%3C/text%3E%3C/svg%3E)
Ron Jeffers
25
Reputation points
accepted 2025-08-04T21:58:23.1566667+00:00
Ron Jeffers
25
Reputation points
1 answer
Why is an error message popping up when trying to install audio software program?
I'm trying to download an audio software app, but the installation stops and this error message comes up: "Encountered unknown exit code from VC++ Redistributable 2 Installer will exit." Any suggestions/solutions welcome. Thanks!
Surface | Surface Pro | Install and update
3,186 questions
asked 2025-07-31T15:19:12.43+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(252.8, 97%, 34%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ERG%3C/text%3E%3C/svg%3E)
Richard Green
0
Reputation points
edited an answer 2025-08-04T18:40:34.1066667+00:00
Restee Miranda
615
Reputation points
Independent Advisor
2 answers
ORC Software for Epson wf-3720 Disappeared
Reinstalled ESOCR_3.00.05.exe but app still doesn't appear on start menu. It does appear on app tab of settings as Epson ScanOCR Component. It was there and working fine a few days ago.
Surface | Surface Pro | Install and update
3,186 questions
asked 2025-08-01T19:03:44.82+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(115.19999999999999, 12%, 21%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EDJ%3C/text%3E%3C/svg%3E)
Dan Johnson
0
Reputation points
answered 2025-08-04T15:53:25.7266667+00:00
Restee Miranda
615
Reputation points
Independent Advisor
1 answer
ive been trying to update some apps in the microsoft store but every time they start downloading, it stops the download and says "something happened on our end" i click retry and the same thing pops up. no error code or anything like that. ive tried repai
ive been trying to update some apps in the microsoft store but every time they start downloading, it stops the download and says "something happened on our end" i click retry and the same thing pops up. no error code or anything like that. ive…
Surface | Surface Pro | Install and update
3,186 questions
asked 2025-08-01T11:31:14.2566667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(185.6, 80%, 27%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ET%3C/text%3E%3C/svg%3E)
Txrron ¿
0
Reputation points
answered 2025-08-04T13:14:24.0033333+00:00
Restee Miranda
615
Reputation points
Independent Advisor
2 answers
windows surface pro 9 can't update the windows
Following the recent Windows 11 update, I am experiencing significant issues with my device. I can no longer check for updates, which is frustrating, and I find myself unable to restart or shut down my computer using the usual methods. This has made it…
Surface | Surface Pro | Install and update
3,186 questions
asked 2025-08-01T21:32:29.6433333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(166.4, 42%, 26%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3E8%3C/text%3E%3C/svg%3E)
86881100
0
Reputation points
answered 2025-08-03T17:34:28.6466667+00:00
Barb Bowman
78,145
Reputation points MVP
Volunteer Moderator
2 answers
surface pro 8 keyboard has stopped working
I have tried hard reset, uninstalling HIB drivers and reinstalling, have managed to delete office and the cover-keyboard doesn't work. How do I fix the keyboard and restore office
Surface | Surface Pro | Install and update
3,186 questions
asked 2025-07-29T16:30:52.5733333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(80, 8%, 17%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAD%3C/text%3E%3C/svg%3E)
Anne DeReu
0
Reputation points
edited an answer 2025-07-30T20:42:56.9066667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(204.8, 90%, 29%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECL%3C/text%3E%3C/svg%3E)
Carlo Luna
640
Reputation points
Independent Advisor
0 answers
Help desk worst service
Key board no response so i called hot line your help desk is very worst service and the person name is taff or taf very unprofessional manner answer
Surface | Surface Pro | Install and update
3,186 questions
asked 2025-07-28T08:27:59.6433333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(51.2, 55.00000000000001%, 14%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EIS%3C/text%3E%3C/svg%3E)
IVS Shoban
0
Reputation points
asked 2025-07-28T08:27:59.6433333+00:00
IVS Shoban
0
Reputation points
3 answers
where can I get a windows 11 pro/enterprise iso for Arm based surface pro?
I tried various windows 11 enterprise isos we have at work but none function on arm devices. the only arm installer i could find exclusively installs home edition without options for pro/enterprise. even the recovery images from the surface site said it…
Surface | Surface Pro | Install and update
3,186 questions
asked 2025-07-08T19:39:26.28+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(236.8, 99%, 32%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAD%3C/text%3E%3C/svg%3E)
Alec Dose
10
Reputation points
edited an answer 2025-07-21T15:29:27.0133333+00:00
Rob Quickenden
0
Reputation points MVP
1 answer
Surface pro 11 has no display after enter system
I downloaded a recovery image from Microsoft and successfully restore the system to my surface. However, after the restore finished and entered system, the surface only got back light, but no display. I pressed the power button to turn off the screen…
Surface | Surface Pro | Install and update
3,186 questions
asked 2025-07-17T07:17:00.91+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(147.20000000000002, 83%, 24%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EDL%3C/text%3E%3C/svg%3E)
Dicky Liang
0
Reputation points
edited a comment 2025-07-20T17:23:28.29+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(48, 20%, 14%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJ%3C/text%3E%3C/svg%3E)
Jeric
725
Reputation points
Independent Advisor
2 answers
One of the answers was accepted by the question author.
big fish games does not work on my surface pro 9
Screenshot 2025-07-17 101736.png I run Big Fish games on my Windows 11 desktop with no issues at all. I just purchased a Surface Pro 9 for a extended trip I am taking. I am unable to get the program to work properly or the games to activate. I have…
Surface | Surface Pro | Install and update
3,186 questions
asked 2025-07-17T14:27:39.9566667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(35.2, 5%, 13%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EDM%3C/text%3E%3C/svg%3E)
Dale McMillan
20
Reputation points
commented 2025-07-18T18:40:27.82+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(150.4, 46%, 24%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EHM%3C/text%3E%3C/svg%3E)
Harold Milan
535
Reputation points
Independent Advisor
1 answer
surface pro 6 serial number?
how to initialize surface pro 6 without losing data in Cloud?
Surface | Surface Pro | Install and update
3,186 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(3.2, 4%, 10%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ETL%3C/text%3E%3C/svg%3E)
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(265.6, 28.999999999999996%, 35%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ENC%3C/text%3E%3C/svg%3E)
1 answer
why cant I update, 2025-07 Cumulative Update for Windows 11 Version 24H2 for x64-based Systems (KB5062553)
system wont update 2025-07 Cumulative Update for Windows 11 Version 24H2 for x64-based Systems (KB5062553)
Surface | Surface Pro | Install and update
3,186 questions
asked 2025-07-20T18:22:50.6633333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(256, 93%, 34%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ERR%3C/text%3E%3C/svg%3E)
Robert Ray
0
Reputation points
answered 2025-07-20T19:23:15.6033333+00:00
Jeric
725
Reputation points
Independent Advisor
1 answer
Device Bitlocker ID not found
I have my usual Microsoft Surface pro but am now unable to find my Bitlocker ID to get back and my Surface Pro is not showing up as a device.
Surface | Surface Pro | Install and update
3,186 questions
asked 2025-07-21T20:31:38.6333333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(60.8, 71%, 15%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ELA%3C/text%3E%3C/svg%3E)
Laura Angino
0
Reputation points
edited an answer 2025-07-21T21:39:58.99+00:00
Edward Schlobohm01
540
Reputation points
Independent Advisor
1 answer
After Restore Error - RESET THIS PC - There was a problem resetting your pc. No changes where made.
Hi, I have tried to complete a surface pro recovery using a usb stick, but when it starts recovering it gets to 100% and then says RESET THIS PC - There was a problem resetting your pc. No changes where made. the only button i have is a CANCEL button.…
Surface | Surface Pro | Install and update
3,186 questions
asked 2025-07-23T15:24:59.5466667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(265.6, 7.000000000000001%, 35%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMP%3C/text%3E%3C/svg%3E)
Mark Parton
0
Reputation points
answered 2025-07-23T16:56:50.01+00:00
Restee Miranda
615
Reputation points
Independent Advisor
2 answers
Update Surface Recovery Image to 24H2
This process seems dumb to me at this point. We used to be able to use the Media Creation Tool to download an .iso and reimage (clean install) an MS Surface Pro. This allowed you to use the most recent version of Windows.MS changed this a few years back…
Surface | Surface Pro | Install and update
3,186 questions
asked 2025-07-23T23:36:13.15+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(80, 19%, 17%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EB%3C/text%3E%3C/svg%3E)
BigTony
0
Reputation points
edited an answer 2025-07-24T14:58:52.7866667+00:00
Restee Miranda
615
Reputation points
Independent Advisor