Device Bitlocker ID not found

Hi Laura,

Thank you for contacting the Microsoft Community. I understand you're unable to access your Surface Pro due to a missing BitLocker recovery key, which is essential for unlocking your device. Let me walk you through the best available options to help you recover access.

To assist you better, could you please confirm:

• Is this a company-issued device?
• Are you using a school or work account?

Here are some recovery options you can try:

Option 1: Using Your Microsoft Account

• Visit: https://account.microsoft.com/devices/recoverykey
• Sign in with the Microsoft account linked to your Surface Pro.
• Locate the recovery key associated with your device.

Option 2: Using a Work or School Account

• If your device is managed by an organization, the recovery key may be stored in Azure Active Directory.
• Visit: https://myaccount.microsoft.com
• Sign in with your work or school account and check under Devices.
• Try to use a different browser like Firefox, Microsoft Edge or Chrome
• Alternatively, reach out to your IT department for assistance.

Option 3: Surface Pro Not Listed

If your Surface doesn’t appear under your Microsoft account:

• It may not have been linked properly.
• It could be managed by your organization.
• It might be offline or recently reset.

Try accessing https://account.microsoft.com/devices using a different browser or device.

Option 4: Other Places to Look for the Recovery Key

• Printed copy: Check if you printed the key when BitLocker was enabled.
• USB drive: You may have saved the key to a flash drive.
• Cloud storage: Look in OneDrive or other cloud services.
• Email: Search your inbox for any messages containing the recovery key.

Option 5: Contact Support

• Microsoft Support: https://support.microsoft.com/contactus
• Company IT Helpdesk: If the device is managed by your organization

I hope this helps! If you need further assistance, feel free to reach out. We're here to support you.

Best regards,

Edward

Microsoft Community Support