Use the official Surface Recovery image https://support.microsoft.com/en-us/surface-recovery-image which you should prepare on a different Windows computer. You'll need the serial number for the Surface:
Surface Pro Won't Go Past Chosing Language During Reset??? What To Do?
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Matthew Starling
20
Reputation points
I am in need of help... I recently found a Surface Pro 6th Gen at a estate sale. The device is setup for someone with the user name and password needed to access it. But, it wasn't mine and I do not have anything that came with it. I do not know the user name or password so I am stuck. I am trying to make a recovery drive using my other laptop. I've never had to make one before so, will the recovery drive I'm making on my laptop work for resetting the Surface Pro? Does it matter if it was made on the surface pro or another laptop?
I had to purchase a power supply and was able to get it to turn on and when you swipe up to open it, but I don't have the password for the user setup on there.... How do I get the Surface Pro to reset and go back to factory settings? Any help would be great. I'm stuck and need a push in a direction to get this Surface Pro working. Thanks...
Surface | Surface Pro | Install and update
Accepted answer
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Barb Bowman 78,105 Reputation points MVP Volunteer Moderator2025-08-03T17:15:16.9166667+00:00 -
Matthew Starling 20 Reputation points
2025-08-03T17:59:19.89+00:00 Thank you for your help. I downloaded the file and have a drive inserted and started the Surface Pro, but it is stuck on the choose keyboard layout screen. It doesn't go past that and trying to select a layout (US already highlighted), doesn't work. It won't go past this screen. I don't know what to do to get it going. I've tried it a few times and get the same result. Help.....?
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Matthew Starling 20 Reputation points
2025-08-03T18:04:31.9966667+00:00 Question... Could it be the wrong version of the file? There are the two listed... I think I picked the first one, which is Surface Pro6 BSKU - Windows 10 Home Version 22H2. The next one is listed as Surface Pro6 BSKU - Windows 10 Home Version 21H2. The difference is the 21 or 22....?
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Barb Bowman 78,105 Reputation points MVP Volunteer Moderator
2025-08-03T18:08:23.06+00:00 See if you have the same issue with the newer 22H2. Are you using the Surface Typecover keyboard or touch?
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Matthew Starling 20 Reputation points
2025-08-11T14:36:20.7633333+00:00 Let me say brain power gets less as you get older. I figured out I wasn't reading the instructions close enough... I saw something I missed and tried again and it worked great. I now have a working, very nice surface pro that I got for the price of some combo meals. Not bad for an estate sale / yard sale. Thank you for your help. I'm sure I will be back...
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