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Surface pro keyboard not working

Vegemitescroll 0 Reputation points
2025-08-09T02:50:21.9833333+00:00

I ran an update on my surface pro 11 last night and now my keyboard doesn’t work. Anyone had this issue before?

Surface | Surface Pro | Install and update
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  1. John Carl Nazario 710 Reputation points Independent Advisor
    2025-08-09T13:42:22.9433333+00:00

    Hi Vegemitescroll,

    Suggested Solutions:

    1. Detach and Reattach the Keyboard

    Clean the connector pins with a soft cloth.

    Reattach firmly and check for LED lights.

    1. Force Restart

    Hold the Power button for 30 seconds.

    Then hold Power + Volume Up for 15 seconds.

    Wait 10 seconds and power on.

    1. Check in UEFI

    Power off, then hold Volume Up + Power.

    If keyboard doesn’t work in UEFI, it may be a hardware issue.

    1. Update Firmware and Drivers

    Go to Device Manager > Firmware > Update Driver

    Also check Windows Update for pending updates.

    5.Test on Another Surface

    If available, test the Type Cover on another Surface to isolate the issue.

    6.Use Surface App

    Download from Microsoft Store to check device health and update status.

    If you need help walking through any of these steps, just let me know I’d be happy to assist!

    If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment” I’m here to assist!

    Best,

    Carl

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