16,976 questions
16,976 questions with Outlook | Web | Outlook.com | Account management, security, and privacy tags
1 answer
Unable to log in to outlook
I am unable to log in to two of my outlook/homtail addresses. Each time it asks me to verify my account for the account recovery request and I input all the information correctly yet I get the same email saying unfortunately it was not successful. I am…
Outlook | Web | Outlook.com | Account management, security, and privacy
asked 2025-07-28T05:20:04.32+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(304, 63%, 39%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EOD%3C/text%3E%3C/svg%3E)
Oliver Day
0
Reputation points
commented 2025-08-13T06:56:59.1333333+00:00
Oliver Day
0
Reputation points
2 answers
Cannot open Outlook and Onedrive in Safari on Mac
Why I can't open Outlook and Onedrive in Safari on my MacBook Air, but they are working fine in other devices and other browser like Firefox? It is saying this connection is not private even after I change my wifi to my hotspot. Tried clearing cache and…
Outlook | Web | Outlook.com | Account management, security, and privacy
asked 2025-08-12T08:23:38.7166667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(73.60000000000001, 41%, 17%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECD%3C/text%3E%3C/svg%3E)
Christopher Dougherty (22766027)
0
Reputation points
edited an answer 2025-08-13T06:55:11.52+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(51.2, 14.000000000000002%, 14%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECV%3C/text%3E%3C/svg%3E)
Chloe-V
400
Reputation points Microsoft External Staff
Moderator
0 answers
How to fix verification issues with Microsoft Account
Good evening, I'm writing on behalf of my son's hotmail account ******@hotmail.com. He had to restore his iPhone today which had his Microsoft Authenticator setup. To be able to hopefully restore the backup of his Authenticator, he needs to login to…
Outlook | Web | Outlook.com | Account management, security, and privacy
asked 2025-08-13T06:31:15.6333333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(204.8, 95%, 29%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EDA%3C/text%3E%3C/svg%3E)
Dorothy Armstrong
0
Reputation points
commented 2025-08-13T06:40:39.99+00:00
Dorothy Armstrong
0
Reputation points
2 answers
I'm unable to change my age on my Microsoft account
My Microsoft account thinks I'm 10 years old when in fact I'm 61. Whether I log in as myself or as the family organizer, it is impossible to update my age. I have access to the account both as myself and as the "family organizer". Both…
Outlook | Web | Outlook.com | Account management, security, and privacy
asked 2025-08-12T04:10:01.6266667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(304, 18%, 39%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EDM%3C/text%3E%3C/svg%3E)
Drew Makepeace
0
Reputation points
commented 2025-08-13T06:03:02.2666667+00:00
Chloe-V
400
Reputation points Microsoft External Staff
Moderator
4 answers
Refuses to forget account
Hello, When trying to log in to outlook through Microsoft Edge browser, it constantly suggests the Microsoft account that it wants me to log in with. The account it suggests is an organisation/educational Microsoft email account which I do not want to…
Outlook | Web | Outlook.com | Account management, security, and privacy
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(284.8, 78%, 37%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJ%3C/text%3E%3C/svg%3E)
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(291.2, 28.000000000000004%, 38%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EC%3C/text%3E%3C/svg%3E)
3 answers
Unable to log onto my outlook account
I created a separate email account for work, a more professional email to be able to email my contacts and apply to roles with, unfortunately, I've not been able to log onto my account on my computer. I've remained logged onto my app on my phone, scared…
Outlook | Web | Outlook.com | Account management, security, and privacy
asked 2025-08-10T15:43:04.5966667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(83.2, 47%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EV%3C/text%3E%3C/svg%3E)
Victoria
0
Reputation points
answered 2025-08-13T05:22:03.5033333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(297.6, 39%, 38%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EDA%3C/text%3E%3C/svg%3E)
Darhyl Amizola
12,805
Reputation points
Independent Advisor
4 answers
My hotmail account has been blocked. I need to access it.
Hello! I have been trying to login into my Hotmail account. My account is now blocked. The "verify your email address" that is on file is no longer valid so I can't receive a code. I submitted an account recovery request but per Microsoft, the…
Outlook | Web | Outlook.com | Account management, security, and privacy
asked 2025-08-11T15:08:26.7+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(140.8, 62%, 23%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESO%3C/text%3E%3C/svg%3E)
Sarah O'Keefe
0
Reputation points
answered 2025-08-13T05:09:22.04+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(208, 57.99999999999999%, 30%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAN%3C/text%3E%3C/svg%3E)
Alice-N
950
Reputation points Microsoft External Staff
Moderator
3 answers
One of the answers was accepted by the question author.
Hotmail Log-In 2FA and Recovery Issues. (Infuriating)
As per the title, I am trying to log into my Hotmail account. Previously I had gone passwordless, used the Authenticator app, and 2FA to log into my account due to the numerous spamming attempts to get into my account. Recently I have changed my phone…
Outlook | Web | Outlook.com | Account management, security, and privacy
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(108.80000000000001, 71%, 20%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ES%3C/text%3E%3C/svg%3E)
3 answers
My email is locked and I am receiving no confirmation if I have provided enough detail to unlock
My personal email is locked, I have been unable to unlock and am receiving no confirmation from MS as to whether or not I have given enough detail. How do I contact someone to discuss a complex issue that self help does not cover?
Outlook | Web | Outlook.com | Account management, security, and privacy
asked 2025-08-11T15:10:08.1766667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(57.599999999999994, 17%, 15%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ERA%3C/text%3E%3C/svg%3E)
Rick Archer
0
Reputation points
commented 2025-08-13T04:53:41.5433333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(121.6, 79%, 21%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EM%3C/text%3E%3C/svg%3E)
MacVee
0
Reputation points
4 answers
That verification method isn’t working right now. Please try another method. ----- i dont receive verification code on mobile phone
I am trying to recover my email, i have access to the recovery email and the phone number. i click get code for the email, i receive the code and i input it, then i click get code on phone number and it gives me the following. Try another verification…
Outlook | Web | Outlook.com | Account management, security, and privacy
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(307.2, 22%, 39%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EPA%3C/text%3E%3C/svg%3E)
1 answer
Cover up by dishonest Microsoft security team employees.
Hi, I have been the victim of dishonest behavior by the Microsoft security team. My Microsoft account was erroneously deleted by the Microsoft system for inactivity when it was clearly still active. When I contacted the security team for an explanation…
Outlook | Web | Outlook.com | Account management, security, and privacy
asked 2025-08-13T02:38:19.6033333+00:00
Pissed Off
0
Reputation points
answered 2025-08-13T03:35:35.1+00:00
Darhyl Amizola
12,805
Reputation points
Independent Advisor
6 answers
Permanent Ban – Enforcement Error – Request for Help
Hello, my account was recently banned indefinitely for “manipulation of Xbox services,” and I was told in the appeal that it involved unauthorized software or modifying game data. I want to make it very clear that I’ve never used any kind of modding…
Outlook | Web | Outlook.com | Account management, security, and privacy
asked 2025-07-30T18:58:21.8933333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(192, 49%, 28%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EHY%3C/text%3E%3C/svg%3E)
Hello, You
45
Reputation points
commented 2025-08-13T02:17:30.9533333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(153.6, 52%, 24%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EEH%3C/text%3E%3C/svg%3E)
Ethan h
0
Reputation points
2 answers
how to change/remove an old email address showing as the administrator on my account
My Account Information in Settings shows an old email address as administrator. Would like to make sure that if I sign out of my account under the new email address that I will be able to sign back in with the new email address (not shown as…
Outlook | Web | Outlook.com | Account management, security, and privacy
asked 2025-08-07T23:21:05.2633333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(288, 53%, 37%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESS%3C/text%3E%3C/svg%3E)
sondra sultemeier
0
Reputation points
answered 2025-08-12T21:04:32.4+00:00
sondra sultemeier
0
Reputation points
1 answer
How do I sign in to *****@msn.com?
how to sign in to ********@msn.com? Is MSN.com still up and running? I have to sign in to get a message from google
Outlook | Web | Outlook.com | Account management, security, and privacy
asked 2025-08-12T14:12:30.22+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(246.4, 10%, 33%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EEN%3C/text%3E%3C/svg%3E)
Ernest Nylander
0
Reputation points
edited the question 2025-08-12T18:43:18.55+00:00
Gérard Oomens
105.2K
Reputation points
Volunteer Moderator
2 answers
My Microsoft/Xbox Account Was Hijacked and Compliance Locked
Hello, I need urgent help with my main Microsoft/Xbox account: ****@outlook.com. It has been locked under “Compliance Lock” for alleged “Abuse of our Platform and Services” (Case numbers: SIR21652730 and SIR21668871). This decision is incorrect…
Outlook | Web | Outlook.com | Account management, security, and privacy
asked 2025-08-12T14:20:57.74+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(208, 49%, 30%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EEG%3C/text%3E%3C/svg%3E)
Edgar Gonzalez
0
Reputation points
answered 2025-08-13T00:28:16.6+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(6.4, 39%, 10%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESD%3C/text%3E%3C/svg%3E)
Sin-D
1,285
Reputation points Microsoft External Staff
Moderator
2 answers
Urgent Request to Recover old Outlook Account
Dear Microsoft Support Team, I am writing to urgently request assistance in recovering my Outlook account. I am from Bangladesh and have applied for the Russian Government Scholarship 2025. All my scholarship-related communication is being sent to my…
Outlook | Web | Outlook.com | Account management, security, and privacy
asked 2025-08-12T17:10:10.99+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(140.8, 44%, 23%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJH%3C/text%3E%3C/svg%3E)
Jahid Hasan
0
Reputation points
answered 2025-08-12T21:54:05.5466667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(284.8, 96%, 37%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EKD%3C/text%3E%3C/svg%3E)
Kal-D
875
Reputation points Microsoft External Staff
Moderator
1 answer
How do i recover an email account I cannot access and speak to a Microsoft agent
How do i recover an email account i cannot access and speak to a Microsoft agent, i already tried Microsoft support and that didnt help [Moderator note: title clarified]
Outlook | Web | Outlook.com | Account management, security, and privacy
asked 2025-08-12T17:10:55.62+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(288, 41%, 37%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ENJ%3C/text%3E%3C/svg%3E)
Nicole Jose
0
Reputation points
edited the question 2025-08-12T19:33:24.41+00:00
Gérard Oomens
105.2K
Reputation points
Volunteer Moderator
1 answer
How to recover hacked account
(I didn't know which tag to use, sorry in advance) When I try to log in the Xbox app or to download an app from the Microsoft store (even though I'm already logged in), I get an "incorrect password" message even though I reset it multiple…
Outlook | Web | Outlook.com | Account management, security, and privacy
asked 2025-08-12T19:44:23.53+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(102.4, 49%, 19%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EOG%3C/text%3E%3C/svg%3E)
Oracio GILLES
0
Reputation points
answered 2025-08-12T22:12:47.59+00:00
Marc Vernon
2,810
Reputation points
Independent Advisor
1 answer
Como recuperar minha conta
Boa tarde. Minha conta de login "******@gmail.com" foi bloqueada e não consigo de maneira alguma realizar a troca de senha. Preciso acessar a conta o quanto antes para ter acesso ao Bitlocker para conseguir ligar o meu notebook. Desde…
Outlook | Web | Outlook.com | Account management, security, and privacy
asked 2025-08-12T19:59:21.6+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(236.8, 37%, 32%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ETS%3C/text%3E%3C/svg%3E)
Thyago Silva
0
Reputation points
answered 2025-08-12T22:19:30.7333333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(96, 70%, 19%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EE%3C/text%3E%3C/svg%3E)
Estrella721
15,295
Reputation points
Independent Advisor
1 answer
How can I recover a microsoft account that has been locked due to too many attempts
My father has two email accounts, each is set up as a recovery option for the other. Except he forgot the password to both. He made so many attempts to resend codes with each that it seems Microsoft has stopped sending codes now. (he has an old computer…
Outlook | Web | Outlook.com | Account management, security, and privacy
asked 2025-08-12T20:46:06.1033333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(76.8, 28.999999999999996%, 17%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMP%3C/text%3E%3C/svg%3E)
MARCUS PAZOS
0
Reputation points
answered 2025-08-12T21:21:32.73+00:00
Darhyl Amizola
12,805
Reputation points
Independent Advisor