how to change/remove an old email address showing as the administrator on my account

sondra sultemeier 0 Reputation points
2025-08-07T23:21:05.2633333+00:00

My Account Information in Settings shows an old email address as administrator. Would like to make sure that if I sign out of my account under the new email address that I will be able to sign back in with the new email address (not shown as administrator).

Outlook | Web | Outlook.com | Account management, security, and privacy
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  1. Gabriel-N 3,705 Reputation points Microsoft External Staff Moderator
    2025-08-08T03:01:18.6566667+00:00

    Dear sondra sultemeier

    Thank you for reaching out to Q&A forum.

    Could you please confirm whether you are currently signed in to your account via the web interface? Additionally, have you tried clearing your browser cache to determine if that resolves the issue?

    Please understand that our initial reply may not always immediately resolve the issue. However, with your help and more detailed information, we can work together to find a solution.

    At this stage, the details provided make it difficult to fully understand the exact scenario. To assist us in investigating further and providing an accurate resolution, could you kindly share a screenshot of what you are seeing?

    We appreciate your cooperation and look forward to your response.


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  2. sondra sultemeier 0 Reputation points
    2025-08-12T21:04:32.4+00:00

    The issue has been resolved. Please cancel request.

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