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What's new and planned for Dynamics 365 Field Service

This topic lists features that are planned to release from October 2025 through March 2026. Because this topic lists features that may not have released yet, delivery timelines may change and projected functionality may not be released. For more information, go to Microsoft policy.

In the General availability column, the feature will be delivered within the month listed. The delivery date can be any day within that month. Released features show the full date, including the date of release.

This check mark ( ) shows which features have been released for public preview or early access and for public preview, early access, and general availability.

Boost technician productivity

Dynamics 365 Field Service empowers frontline workers with new features to boost productivity and new mobile experiences.

Feature Enabled for Public preview Early access* General availability
Integrate bookings with Outlook and Teams Users, automatically - Jul 2025 Oct 2025

Optimize resource scheduling

Dynamics 365 Field Service resource scheduling features include key enhancements with agentic, manual, and automated scheduling.

Feature Enabled for Public preview Early access* General availability
Improve schedule board performance Users by admins, makers, or analysts - - Nov 2025
Optimize schedules with Scheduling Operations Agent Users by admins, makers, or analysts Mar 28, 2025 - Mar 2026
Refresh appearance of short bookings on schedule board Users, automatically - - Oct 2025
Zoom intuitively on the schedule board Users, automatically - - Oct 2025
Share a schedule board tab Users, automatically - - Oct 2025
Streamline characteristics and skills Users, automatically - - Oct 2025
Input organizational unit locations with addresses Users, automatically - - Oct 2025

Stay in the flow of work with Microsoft 365 apps

Manage work orders for frontline workforce within Microsoft 365 apps.

Feature Enabled for Public preview Early access* General availability
Enable serialized inventory tracking between Field Service and finance and operations Admins, makers, marketers, or analysts, automatically - - Dec 2025

Streamline work order management

Simplified workflows in Dynamics 365 Field Service streamline tasks for admins and service managers, ensuring quick and efficient operations.

Feature Enabled for Public preview Early access* General availability
Improve keyboard and screen reader support Users, automatically - Jul 28, 2025 Oct 2025
Connect Field Service to finance and operations Admins, makers, marketers, or analysts, automatically - - Oct 2025
Link work orders to projects for unified financials Admins, makers, marketers, or analysts, automatically - - Oct 2025
  • You are able to opt into some features as part of early access on August 4, 2025, including all mandatory changes that affect users. To learn more, go to Early access FAQ.

Description of Enabled for column values:

  • Users, automatically: These features include changes to the user experience and are enabled automatically.

  • Admins, makers, marketers, or analysts, automatically: These features are meant to be used by administrators, makers, marketers, or business analysts and are enabled automatically.

  • Users by admins, makers, or analysts: These features must be enabled or configured by the administrators, makers, or business analysts to be available for their users.

For a list of the countries or regions where Dynamics 365 business applications are available, go to the International availability guide. For more information about geographic areas and datacenters (regions), go to the Dynamics 365 and Microsoft Power Platform availability page.