1,200 questions
1 answer
Can't log in to old surface tablet
I am having trouble signing in to an old surface tablet I haven't used in years. I keep getting the warning that I am using an old password, even after changing my password.
Surface | Other
asked 2025-08-11T15:59:11.32+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(201.6, 19%, 29%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ERS%3C/text%3E%3C/svg%3E)
Robert Smart
0
Reputation points
answered 2025-08-11T16:38:06.7233333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(48, 20%, 14%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJ%3C/text%3E%3C/svg%3E)
Jeric
725
Reputation points
Independent Advisor
1 answer
How do you talk to a Msft rep when your account was charged and you need to dispute charges? A real person and not links to links.
How do you talk to a Msft rep when your account was charged and you need to dispute charges? A real person and not links to links.
Surface | Other
1,200 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(112.00000000000001, 85%, 20%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJR%3C/text%3E%3C/svg%3E)
0 answers
How can i run a windows 7 program on a surface x 13.8
I need to install Microsoft Money 99 from my disk onto my new windows Surface x 13.8 I ran the installed trouble shooter set to windows 7 and it said it had made changes and it said to test the program but I could not get it to run.can anyone help?
Surface | Other
1,200 questions
asked 2025-08-05T03:24:59.72+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(259.20000000000005, 89%, 35%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ETM%3C/text%3E%3C/svg%3E)
Tony Martin
0
Reputation points
asked 2025-08-05T03:24:59.72+00:00
Tony Martin
0
Reputation points
8 answers
Marvell AVASTAR Wireless-AC Network Controller always has an error after sleep
When starting after sleep Marvell AVASTAR Wireless-AC Network Controller always has an error and therefore I have to disabled it and the enabled it to restart the WiFi connection. I do not want to leave network controllers on during sleep. This started…
Surface | Other
1,200 questions
asked 2025-07-07T10:01:47.0033333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(147.20000000000002, 22%, 24%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EC%3C/text%3E%3C/svg%3E)
CA
25
Reputation points
answered 2025-08-04T17:11:52.1233333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(108.80000000000001, 27%, 20%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ETP%3C/text%3E%3C/svg%3E)
Terrence Pheifer
0
Reputation points
1 answer
warranty on surface power supply purchased Dec 2024
Need warranty information on microsoft surface power supply purchased in December 2024
Surface | Other
1,200 questions
asked 2025-08-04T02:21:29.1933333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(198.4, 13%, 29%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESM%3C/text%3E%3C/svg%3E)
Sheila McDonough
0
Reputation points
answered 2025-08-04T13:22:21.1933333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(150.4, 46%, 24%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EHM%3C/text%3E%3C/svg%3E)
Harold Milan
535
Reputation points
Independent Advisor
1 answer
One of the answers was accepted by the question author.
how to speak to a person in support
how can i speak to someone in customer support? Its about a surface laptop still in warranty.
Surface | Other
1,200 questions
asked 2025-07-30T13:43:53.2466667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(0, 39%, 10%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ELC%3C/text%3E%3C/svg%3E)
Lee, Charles
20
Reputation points
accepted 2025-07-30T15:43:21.6166667+00:00
Lee, Charles
20
Reputation points
1 answer
Can't access my Surface RT which has also been removed from My Devices
I've recently tried to log into my surface RT which i thought I found a use for but it is not accepting any password. Then I found that it also is no longer on My Devices list on my Microsoft account!?
Surface | Other
1,200 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(313.6, 86%, 40%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAW%3C/text%3E%3C/svg%3E)
1 answer
Looking for a Surface Hub 3 quick start guide
Hi. I am looking for a quick start guide for the new Surface Hub 3 (2s Migration). Can someone please tell me if one is available?
Surface | Other
1,200 questions
asked 2025-07-24T00:45:24.77+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(99.2, 75%, 19%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ERG%3C/text%3E%3C/svg%3E)
Robert G. Zapatero
0
Reputation points
commented 2025-07-24T15:12:00.6566667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(124.80000000000001, 72%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJ%3C/text%3E%3C/svg%3E)
JANSHER
700
Reputation points
Independent Advisor
2 answers
Surface type over keyboard stopped working
Why has my surface type over keyboard suddenly stopped working after installing Samsung TV mirror casting software
Surface | Other
1,200 questions
asked 2025-06-20T02:30:55.4666667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(128, 72%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ETC%3C/text%3E%3C/svg%3E)
Teddy Cole
0
Reputation points
edited the question 2025-07-24T00:35:26.79+00:00
Alison A
1,575
Reputation points Microsoft External Staff
Moderator
1 answer
Surface hub gen 3-can you do screen casting and see the teams splash page at the same time?
I am trying to find out if on my new Surface Hub Gen 3 that is running Teams: Can I see the Teams meeting schedule splash page while I am Casting from a separate laptop at the same time? I would like to be able to start a Teams meeting while…
Surface | Other
1,200 questions
asked 2025-07-23T20:10:00.9+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(160, 45%, 25%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAM%3C/text%3E%3C/svg%3E)
Andrew Muniz
0
Reputation points
commented 2025-07-23T21:46:03.7666667+00:00
Jeric
725
Reputation points
Independent Advisor
3 answers
Smart Card readers that work with Windows Surface ARM laptop
I am looking for a smart card reader that will work on a Windows Surface ARM laptop?
Surface | Other
1,200 questions
asked 2025-07-21T15:52:28.85+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(259.20000000000005, 45%, 35%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA5%3C/text%3E%3C/svg%3E)
AntonioTrindade-5082
0
Reputation points
commented 2025-07-21T23:04:01.09+00:00
AntonioTrindade-5082
0
Reputation points
1 answer
Message 'slow charging use a higher watt charger'
The charger, supplied with the new surface laptop has stopped working and shows the above message, and the external screen is also no longer powered from this unit
Surface | Other
1,200 questions
asked 2025-07-20T05:42:50.1066667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(291.2, 76%, 38%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJA%3C/text%3E%3C/svg%3E)
John Alexander
0
Reputation points
commented 2025-07-20T06:38:24.51+00:00
John Alexander
0
Reputation points
3 answers
One of the answers was accepted by the question author.
What do I need to do to make my Surface discoverable
I looked In Control Panel did not find a Bluetooth icon. RT is Bluetooth 4.0 Smart Ready isn't it? What must I do to make my Surface notebook discoverable? KC
Surface | Other
1,200 questions
asked 2013-05-10T00:22:52+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(128, 8%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
Anonymous
asked 2025-07-07T16:28:16.88+00:00
Anonymous
0 answers
Arc mouse not working
Had an issue with the battery on my surface (expanding) so had it replaced at a Microsoft approved dealer. Brought it home and now my arc mouse is not working. Went through all of the trouble shooting steps - system says all drivers are up to date and…
Surface | Other
1,200 questions
asked 2025-07-07T18:07:21.96+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(89.60000000000001, 37%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ETF%3C/text%3E%3C/svg%3E)
Toni Farrow
0
Reputation points
commented 2025-07-16T16:30:38.89+00:00
JANSHER
700
Reputation points
Independent Advisor
1 answer
Surface Hub not booting to USB stick
I'm trying to build USB sticks for Surface Hubs 2S to migrate/upgrade to Teams Rooms for Windows 11. I've followed all steps, 1. Using Surface IT Toolkit, 2, using the bootable media and recovery image to build a USB stick and copy files over from DL'd…
Surface | Other
1,200 questions
asked 2025-07-08T11:18:11.02+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(96, 6%, 19%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMS%3C/text%3E%3C/svg%3E)
Michael Schmitt
0
Reputation points
answered 2025-07-09T14:15:28.98+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(230.39999999999998, 49%, 32%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EIT%3C/text%3E%3C/svg%3E)
Ian-T
2,200
Reputation points Microsoft External Staff
Moderator
1 answer
Battery Issues with Surface Go 2: Replacement Inquiry
A Microsoft Surface Go 2 is experiencing problems where it will not stay powered on without being connected to the charger. The battery percentage remains at 0%, and it charges briefly for about 10-15 seconds before stopping. What could be causing this…
Surface | Other
1,200 questions
asked 2025-07-08T16:45:26.1666667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(9.6, 61%, 10%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMH%3C/text%3E%3C/svg%3E)
Mitchell Harris
0
Reputation points
answered 2025-07-08T17:32:22.4366667+00:00
Barb Bowman
78,145
Reputation points MVP
Volunteer Moderator
1 answer
why doesn't any other browser except edge work?
So I go to my opera gx shows the boot up animation but then doesn't open like it pops up for a second then closes, so i try again, doesnt work, so i uninstall and reinstall, still the same thing, go to chrome, same thing. WHY? Im on a laptop
Surface | Other
1,200 questions
asked 2025-07-09T06:32:59.8833333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(185.6, 46%, 27%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECK%3C/text%3E%3C/svg%3E)
Caleb Keeton
0
Reputation points
answered 2025-07-09T12:18:17.2633333+00:00
Ian-T
2,200
Reputation points Microsoft External Staff
Moderator
4 answers
why did i get a microsoft surface se laptop without the microsoft store and i dont have a way to get it please help i dont have any of the apps i need to get it back please help.
so i bought a laptop unboxed and it started up after i set it up it didnt have the microsoft store and i have no way to get it back i also have none of the apps i need to get it back please help me
Surface | Other
1,200 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(224.00000000000003, 81%, 31%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ELP%3C/text%3E%3C/svg%3E)
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(89.60000000000001, 18%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJD%3C/text%3E%3C/svg%3E)
4 answers
Surface Pro 11 Citrix Workspace App Protection Error
hi I just bought a surface pro-11 to access citrix workspace for work purposes. I am not able to launch citrix and the 'app protection' error kept popping up. please help on how to resolve this issue. i saw others have asked the same question but…
Surface | Other
1,200 questions
asked 2025-07-13T13:58:02.51+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(12.8, 49%, 11%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EL%3C/text%3E%3C/svg%3E)
LIL
5
Reputation points
answered 2025-07-14T17:53:09.48+00:00
Barb Bowman
78,145
Reputation points MVP
Volunteer Moderator
1 answer
Order sent back to sender, but still "Return in progress" after 2 mons
• On May 22, 2025, I placed an order (Microsoft Surface Touchpad) that never arrived, so it was automatically returned to the sender (in the screenshot). I requested a refund through the Microsoft Store. • On June 12, 2025, I called a live agent in…
Surface | Other
1,200 questions
asked 2025-07-15T11:23:02.76+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(32, 18%, 13%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJY%3C/text%3E%3C/svg%3E)
Jinlong Yu
0
Reputation points
answered 2025-07-15T14:53:26.81+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(28.799999999999997, 48%, 12%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJC%3C/text%3E%3C/svg%3E)
John Carl Nazario
710
Reputation points
Independent Advisor