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Can't log in to old surface tablet

Robert Smart 0 Reputation points
2025-08-11T15:59:11.32+00:00

I am having trouble signing in to an old surface tablet I haven't used in years. I keep getting the warning that I am using an old password, even after changing my password.

Surface | Other
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  1. Jeric 725 Reputation points Independent Advisor
    2025-08-11T16:38:06.7233333+00:00

    Hi Robert,

    Try connecting the device to Wi-Fi so it can sync your new password. Then, confirm that the new password works by logging into your Microsoft account on another device. After that, restart the tablet and try signing in again using both the new and old passwords. Let me know if that works. Feel free to reach back if you have any questions.

    Best,
    Jeric.

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