22,719 questions
2 answers
August 12, 2025—KB5063709 (OS Builds 19044.6216 and 19045.6216) broke my profile!!!!!!!!!!!!
This update blocked access to my Microsoft account profile and created a TEMP profile. I can't get to my real profile!! It won't let me uninstall the update. I've already tried several times. Help! How do I fix this?
Windows for home | Windows 10 | Windows update
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(211.20000000000002, 22%, 30%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ER%3C/text%3E%3C/svg%3E)
1 answer
Rustdesk on Azure not working
I'm trying to set up rustdesk on Azure. I've followed all the instructions for rustdesk on Docker. I've added the inbound rules that rustdesk wants, I've even troubleshooted them by removing and recreating them a dozen times. When I go to try to connect…
Azure Virtual Machines
Azure Virtual Machines
An Azure service that is used to provision Windows and Linux virtual machines.
9,228 questions
asked 2025-08-12T19:18:25.38+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(262.40000000000003, 75%, 35%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EFC%3C/text%3E%3C/svg%3E)
Fred Claus
1
Reputation point
edited a comment 2025-08-14T13:41:15.3533333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(51.2, 6%, 14%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJH%3C/text%3E%3C/svg%3E)
Jilakara Hemalatha
245
Reputation points Microsoft External Staff
Moderator
1 answer
One of the answers was accepted by the question author.
Unable to migrate an "app service" to a different "app service plan"
I was trying to consolidate "app service plans" and wanted to migrate one "app service" to an existing "app service plan". The "app service" was originally labelled with the incorrect "resource group" so…
Azure App Service
Azure App Service
Azure App Service is a service used to create and deploy scalable, mission-critical web apps.
9,119 questions
asked 2025-08-12T15:46:00.9066667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(185.6, 14.000000000000002%, 27%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EGH%3C/text%3E%3C/svg%3E)
Gordie Harkins
20
Reputation points
commented 2025-08-14T13:40:24.67+00:00
Gordie Harkins
20
Reputation points
2 answers
Newest windows 10 update. Computer shut down will not start back up.
Hello, I just installed the newest version of windows on my Dell inspirion 6500. It was storming outside so I decided to turn the PC off. I saw that there was an update so I did shut down w/ windows update. There was no outage or issue with the storm.…
Windows for home | Windows 10 | Windows update
22,719 questions
asked 2025-08-14T03:30:04.07+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(67.2, 49%, 16%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJA%3C/text%3E%3C/svg%3E)
Jeremy Askew
0
Reputation points
commented 2025-08-14T13:40:10.35+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(204.8, 96%, 29%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3END%3C/text%3E%3C/svg%3E)
Neil D
27,985
Reputation points
Volunteer Moderator
5 answers
I cannot access my outlook email anymore since it switched to the new platform.
I've tried everything and need support from a live person to get it set back up for my business on my laptop and cell phone.
Outlook | Web | Outlook.com | Account management, security, and privacy
asked 2025-07-22T12:09:27.6933333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(64, 97%, 16%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EBK%3C/text%3E%3C/svg%3E)
Becky Keating
0
Reputation points
answered 2025-08-14T13:39:37.6133333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(48, 20%, 14%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJ%3C/text%3E%3C/svg%3E)
Jeric
800
Reputation points
Independent Advisor
8 answers
Upgrading from Windows 10 to 11 Fails Near End of Upgrade
Our small business has 17 workstations to upgrade from Windows 10 to Windows 11. They're similarly configured, but not identical. 6 workstations are too old to support Windows 11 (without "forcing" the upgrade) and will be replaced. 7…
Windows for home | Windows 11 | Windows update
11,185 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(92.8, 18%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ED%3C/text%3E%3C/svg%3E)
1 answer
how to open a shared excel file in the app
I have a shared linked to an excel file but it only open to the browser I need it in the excel app and also be able to work together with my team on the sheet. I have tried everything but I either dont have access to it because of my school or its just…
Microsoft 365 and Office | Excel | For education | Windows
1,116 questions
asked 2025-08-09T07:09:44.4566667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(83.2, 13%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EZM%3C/text%3E%3C/svg%3E)
Zulfiqar Muradi
0
Reputation points
edited a comment 2025-08-14T13:38:45.16+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(208, 22%, 30%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EHN%3C/text%3E%3C/svg%3E)
Henry-N
945
Reputation points Microsoft External Staff
Moderator
4 answers
It is not possible to open the e mail
It is not possible to open the email. Someone is sending a mail and tilling me to pay for open up the emai
Outlook | Windows | Classic Outlook for Windows | For home
27,747 questions
asked 2025-08-14T12:58:14.06+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(288, 51%, 37%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EYF%3C/text%3E%3C/svg%3E)
Øystein Fremmerlid
0
Reputation points
answered 2025-08-14T13:37:35.2133333+00:00
Øystein Fremmerlid
0
Reputation points
0 answers
When I scan a document Microsoft edge is opening it up blank
When I use to scan a document and save to my computer, I was able to open it up and see what was scanned. Now just yesterday it opens up blank.
Microsoft Edge | Microsoft Edge development
2,699 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(32, 72%, 13%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ERH%3C/text%3E%3C/svg%3E)
1 answer
Getting Error code: CAA50021 when trying to login w/ MS account
As a retired IT guy I volunteer at a church providing tech support. The church has 5 PCs using Microsoft 365. I can't get one of the PCs to log into the MS account to use MS 365 (or Onedrive). When I try to log in it sits there for a long time and…
Microsoft 365 and Office | Install, redeem, activate | For business | Windows
asked 2025-08-08T13:24:46.04+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(252.8, 32%, 34%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EVS%3C/text%3E%3C/svg%3E)
Victor Semaska
0
Reputation points
commented 2025-08-14T13:36:23.9+00:00
Henry-N
945
Reputation points Microsoft External Staff
Moderator
1 answer
How to change primary username (xboxlivefamily.com) to gmail?
Back then, there was a family account option that my dad paid for and it gave him Xbox live and also allowed him to create child profiles for me and my brother. They eventually got rid of that program and my account was converted to a normal account.…
Windows for home | Other | Gaming
2,428 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(70.4, 94%, 16%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EH%3C/text%3E%3C/svg%3E)
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(60.8, 33%, 15%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ELN%3C/text%3E%3C/svg%3E)
3 answers
One of the answers was accepted by the question author.
How to send SMTP emails ?
How to send SMTP emails using Exchange ? I already created an application, gave it permission, i am still getting error 535 5.7.3 I followd this tutorial , no luck…
Exchange Online
Exchange Online
A Microsoft email and calendaring hosted service.
6,316 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(291.2, 61%, 38%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJ%3C/text%3E%3C/svg%3E)
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(105.60000000000001, 69%, 20%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EHV%3C/text%3E%3C/svg%3E)
1 answer
Sysprep Issue with Windows 11 24 H2
Hi, I'm trying to Sysprep a Windows 11 Enterprise 24H2 Installation with many installed Applications. I am getting always fails because of this error: ###################################################################### SYSPRP Package…
Windows for business | Windows Client for IT Pros | Devices and deployment | Set up, install, or upgrade
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(67.2, 90%, 16%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EST%3C/text%3E%3C/svg%3E)
3 answers
Windows 11 Snipping Tool Not Opening Snippets for Editing
I've just used Windows 11 Snipping Tool to take a screenshot of part of a page online. The snippet does not open in another screen so I cannot edit it, but saves automatically to the Screenshots folder as a .png file. I have checked and unchecked…
Windows for home | Windows 11 | Apps
558 questions
asked 2025-08-14T12:08:39.5633333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(102.4, 48%, 19%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ET%3C/text%3E%3C/svg%3E)
Talullah_2024
20
Reputation points
commented 2025-08-14T13:34:59.92+00:00
Talullah_2024
20
Reputation points
0 answers
Unable to issue managed certificates for custom domain of container app
I am trying to issue a managed certificate for a custom domain on a container app. The container app has an active HTTP ingress that accepts traffic from anywhere with no restrictions. I added CNAME and TXT records in the DNS and the domain validation…
Azure Container Apps
Azure Container Apps
An Azure service that provides a general-purpose, serverless container platform.
754 questions
asked 2025-08-13T14:13:10.7833333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(220.8, 42%, 31%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EDC%3C/text%3E%3C/svg%3E)
Davide Costa
0
Reputation points
commented 2025-08-14T13:34:55.71+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(67.2, 54%, 16%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EHB%3C/text%3E%3C/svg%3E)
Harish Badijana
20
Reputation points Microsoft External Staff
Moderator
2 answers
OneNote is crashing when I insert a tag - how can I avoid this?
OneNote just hangs / freezes when using 'Ctrl-3' to insert a question tag. The application has to be closed and restarted. This appears to happen consistently after using the draw tab and highlighting something on a page. Re-opening OneNote and…
Microsoft 365 and Office | OneNote | For business | Windows
1,936 questions
asked 2025-08-08T10:38:07.0833333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(38.4, 93%, 13%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECH%3C/text%3E%3C/svg%3E)
Colin Harvey
0
Reputation points
commented 2025-08-14T13:34:31.19+00:00
Henry-N
945
Reputation points Microsoft External Staff
Moderator
0 answers
Sign-in failed Error code: AADSTS5000224
When I tried to login my azure account, it showed the following error message: Sign-in failed Error code: AADSTS5000224 Error message: AADSTS5000224: The tenant you are trying to access has been deauthenticated and is no longer available. Try signing in…
Microsoft Security | Microsoft Entra | Microsoft Entra ID
25,573 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(313.6, 44%, 40%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
1 answer
IPv6 Port 161,162 on Azure VM, Blocked by Azure?
VM does not receive traffic on port 161,162 over IPv6, IPv4 traffic for port 160-163 is fine, also IPv6 160 and 163 is fine. Why is IPv6 discriminated? (Same behavior on both TCP and UDP) The main issue is seen on both a Windows and Linux VM,…
Azure Virtual Network
Azure Virtual Network
An Azure networking service that is used to provision private networks and optionally to connect to on-premises datacenters.
2,822 questions
asked 2025-08-11T22:28:29.7733333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(0, 13%, 10%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EN%3C/text%3E%3C/svg%3E)
nikize
6
Reputation points
commented 2025-08-14T13:32:53.4933333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(124.80000000000001, 83%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ERV%3C/text%3E%3C/svg%3E)
Ravi Varma Mudduluru
85
Reputation points Microsoft External Staff
Moderator
1 answer
My hotmail has been hacked
Someone has hack into my outlook. Now I have change password, but would like to make sure they are not using my hotmail. How can I kick them out?
Outlook | Web | Outlook.com | Account management, security, and privacy
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(80, 34%, 17%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ELV%3C/text%3E%3C/svg%3E)
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(51.2, 14.000000000000002%, 14%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECV%3C/text%3E%3C/svg%3E)
2 answers
Windows sandbox edge and UI not fucntioning, just a plain white square
I have been helped by Jen at Microsoft support, tried all troubleshooting steps, reinstalling, enabling services tied to the program but still nothing works, anyone else having similar issues?
Windows for home | Windows 11 | Apps
558 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(51.2, 15%, 14%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EH%3C/text%3E%3C/svg%3E)