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![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(102.4, 48%, 19%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ET%3C/text%3E%3C/svg%3E)
I've just used Windows 11 Snipping Tool to take a screenshot of part of a page online.
The snippet does not open in another screen so I cannot edit it, but saves automatically to the Screenshots folder as a .png file.
I have checked and unchecked various settings withing the Snipping Tool.
I have also used Repair, Reset and Uninstall the app via Systems. I've checked for updates too.
I don't know if it makes any difference, I recently upgraded my pc from Windows 10 to Windows 11.
Can anyone help me resolve this?
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(89.60000000000001, 72%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESD%3C/text%3E%3C/svg%3E)
Hi,
I'm Sumit, here to help with your query on the Microsoft Q&A forums.
Apologies for any inconvenience you are experiencing. I am happy to help you today.
It opens fine here. I think this might have to do with Onedrive.
Please click the cloud icon and choose gear icon > Settings.
On the Sync and backup tab, can you tell me if the Save screenshots option is ON?
I look forward to your response and am eager to collaborate until we find a solution.
Hi Sumit, thank you for helping me.
What do you mean, 'Click the cloud icon'?
I've gone into Settings and searched for sync and backup but do not see anything similar to your screen capture.
Thank you. I suppose you use Onedrive? It is the cloud icon on the Bottom right.
No, I don't. I backup to an external HDD.
Perfect. Can you share me a screenshot of the Snipping Tool Settings using 3 dots menu?
I hope you can see the above screenshot, Sumit?
I've tried adjusting various of these settings without success.
Yes, the Settings look OK. Let us Reset the app.
In the Windows search,
Type Powershell, right-click it, and choose Run as Administrator.
Execute this command:
Get-AppxPackage *Microsoft.ScreenSketch* | Reset-AppxPackage
Let me know if there is any change in the behaviour after restarting.
I look forward to your response and am eager to collaborate until we find a solution.
Hi and thank you for replying.
Unfortunately there is no change in the way the app works :(
