Upgrading from Windows 10 to 11 Fails Near End of Upgrade

Hi. I'm David, and I'm happy to help you.

Please share the log files "Setupact.log" and "Setuperr.log" stored in the following folders.

• C:$Windows.~BT\Sources\Panther
• C:$Windows.~BT\Sources\Rollback

Copy the files or folders to the desktop or another easily accessible folder and store them in a ZIP file. Then, upload the ZIP file to the cloud (OneDrive) and choose it to get the link.

Post the link to the ZIP file here so I can have a look.

I await your reply.

Thanks.

I reviewed the logs and uncovered several key issues that could explain the issue.

• Multiple migration errors suggest that critical Windows components may be corrupted or missing.
• Registry and permission-related errors point to possible access denials, likely caused by restricted system permissions or interference from third-party antivirus software.
• The system also failed to add a required package due to a missing file.
• Network-related errors indicate that update downloads may have been interrupted or blocked during the process.

To begin, if you have a third-party antivirus installed, temporarily disable all antivirus modules and attempt to perform the update. Refer to the support or help documentation provided by the antivirus developer for guidance on how to disable modules.

Regardless of the outcome, remember to re-enable the antivirus modules after completing the process.

If the issue persists, or you don't have a third-party antivirus installed. I suggest you use the system file checker to repair possible corrupted or missing system files.

1. Open Start and type cmd, right-click on "Command Prompt", and select "Run as administrator".
2. Run the following commands at the Command Prompt one at a time:

dism.exe /online /cleanup-image /scanhealth
dism.exe /online /cleanup-image /restorehealth
dism.exe /online /cleanup-image /startcomponentcleanup
sfc /scannow

Note: Pay close attention to the results of the commands. This will help you determine whether the procedure was completed successfully or if there was a problem. If you get any errors, let me know the error message that was displayed.

3. Restart the PC and see if you can upgrade to Windows 11.

So that the answer doesn't get too long, I'll stop here. However, if the problem persists, please let me know, and I will provide another method.

Feel free to ask back any questions.

DISM scanhealth: "No component store corruption detected."

DISM restorehealth: "The restore operation completed successfully."

DISM startcomponentcleanup: "The operation completed successfully."

sfc scannow:

Windows Resource Protection found corrupt files but was unable to fix some of them.

For online repairs, details are included in the CBS log file located at

windir\Logs\CBS\CBS.log. For example C:\Windows\Logs\CBS\CBS.log. For offline

repairs, details are included in the log file provided by the /OFFLOGFILE flag.

Here is the link to the CBS.log:

https://drive.google.com/file/d/1dUlSJySQesjKVDflia9WMIoDdBozEIzm/view?usp=sharing

CBS.log has several warnings related to manifests similar to "x86_avg.vc140.crt". For reference, we used to have AVG Antivirus, but no longer have it.

Thanks.

I recommend attempting the installation with BitDefender modules temporarily disabled, as they may interfere with the process. Additionally, it's worth consulting your IT department to check whether a Group Policy Object (GPO) might be affecting these specific devices. Only they can confirm and address this.

Since the procedures outlined here require administrator privileges, it's essential to involve your IT department. Without the necessary permissions, you won't be able to carry out the key steps effectively.

If the problem persists even with BitDefender modules disabled, perform a clean boot and start the In-place Upgrade procedure again. Follow the instructions carefully.

https://support.microsoft.com/en-us/topic/how-to-perform-a-clean-boot-in-windows-da2f9573-6eec-00ad-2f8a-a97a1807f3dd#ID0EBBD=Windows_10

After the in-place update is complete, return to normal boot as instructed in "Reset the computer to start normally after clean boot troubleshooting".

Regarding the deleted message, I unfortunately have no control over it and cannot view its contents. As such, I'm unable to determine the reason for its deletion. Messages are typically deleted when flagged as potential spam, but only a moderator can provide a definitive explanation. Sorry.

Feel free to ask back any questions.

Thanks for the details

Check if the suggestions in my previous reply help resolve the issue.

Additionally, I recommend visiting the device manufacturer's support page to download and install the latest drivers. This can often address compatibility problems.

Feel free to ask back any questions.