Dynamics 365 Field Service implementation optimization resources

What's new

Get started

• Release plans

Samples and tools

Overview

• Overview

sample

• Add crew information to resource cells
• Customize the template for bookings
• Schedule board settings management control
• Implementing SLAs for Work Orders
• Add a custom reporting control for service reports
• Vendor self-service for technician management

Setup

Overview

• Field mapping for the schedule board settings
• Set up Azure Pipelines to deploy Field Service

Copilot and generative AI

Deploy

• Use Copilot to create sample data
• Create sample data with Copilot Studio agent

How-To Guide

• Transport summary configurations across environments

Reference

• Work order summary configuration template

sample

• Streamlining Inventory Visibility in Field Service Operations

Work orders

sample

• Work order summary configuration template
• Transport summary configurations across environments
• Customized Work order summary with custom tables
• Customized Work order summary with related case details

Analytics

Overview

• Field Service mobile app offline usage

Tools for testing

Overview

• Load test the solution
• Set up test automation with Playwright
• Scale load tests
• Scenarios for load tests

Tools for development

Overview

• Validate the solution