Hi David,
I use Bitdefender Total Security as Antivirus and I donot use any VPN.
Do let me know if you require any other info
Thanks
Srini
Network Icon is showing not connected, where as i am connected an able to access internet.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(9.6, 11%, 10%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ES%3C/text%3E%3C/svg%3E)
Srini
0
Reputation points
Hi,
I am using Windows 10 Home Edition on my personal laptop. For the past few months I am facing this particular issue. The Network icon shows I am not connected, were as I am able to access the internet.
The same issue is occuring when i connect with my mobile hotspot too. I have tried all the solutions provided in the old posts. But it was not successful.
Provide a solution to fix this issue as i could not able to connect to ther microsoft services.
TIA
Srini
Windows for home | Windows 10 | Internet and connectivity
17 answers
Sort by: Most helpful
-
Srini 0 Reputation points
2025-08-13T05:01:50.4466667+00:00 -
David-M 80,475 Reputation points Independent Advisor2025-08-13T13:32:47.57+00:00 Sorry for the delay in reply. I've been offline.
You didn't share a screenshot of your network adapters in Control Panel. Did you encounter any issues trying to do so?
I await your reply.
Sign in to comment -
-
Srini 0 Reputation points
2025-08-13T13:47:37.5033333+00:00 Hi David,
Sorry missed your requested for network adapters screenshot. You solutions/request is not getting added up to this thread. Not sure why. I am check the mails and replying it.
attaching the screenshot
Thanks
-
David-M 80,475 Reputation points Independent Advisor
2025-08-13T13:52:24.1433333+00:00 Thanks for the screenshot. No problem.
Don't forget to check the comments.
You shared a screenshot of the adapters in Device Manager, but I asked for a screenshot of the adapters listed in the Control Panel. Some adapters may appear there that aren't visible in Device Manager.
- Press "Windows + R", type ncpa.cpl and press Enter.
A window will open with the network adapters installed on the system. Share a screenshot of this window.
I await your reply.
-
Srini 0 Reputation points
2025-08-13T13:56:42.8+00:00 Hi David,
Attaching the screenshot.
-
David-M 80,475 Reputation points Independent Advisor
2025-08-13T14:10:54.0233333+00:00 Thanks for the screenshot.
It only has the Wi-Fi adapter. So, it's not another adapter causing any kind of conflict.
Create a new local account with administrator privileges.
To add the new user, follow the instructions in "Add a user account". Create the user without a Microsoft account.
To give administrator privileges to the new user, follow the instructions in "Configure a user as an administrator".
Then, log out of the current user and log in to the new user. On the new user, see if the network icon will work as expected.
Let me know the result.