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AI summarization is a Viva Engage service that processes and stores conversation threads in the background. Certain features require access to processed conversation threads to produce insights, trends, and other helpful information to users. When a feature requests summarized data, AI summarization returns summaries from processed conversation threads to which the user has access.
Microsoft standard data, privacy, and security guidelines apply to AI summarization. Processed conversation threads are stored in alignment with General Data Protection Regulation (GDPR) requirements and support the same access as other Viva Engage data.
AI summarization feature support
Analytics for networks, conversations, and audiences use AI summarization.
Network analytics draw upon stored summaries to derive network theme extraction, network sentiment analysis, and conversation summarization.
Control and manage AI summarization
By default, Viva Engage enables AI summarization to process threads from all users in the network. Premium users with a Microsoft Viva Suite license can access summaries and enhancements from AI summarization.
Engage admins can create access policies in PowerShell to turn off AI summarization for the entire network, or for select groups and individuals. You can use multiple user and group-level policies to control AI summarization use. Network-level policies are limited to one per tenant.
Policy settings apply anytime a user signs in, and determine the features to which that user has access. Application of multiple access policies can affect a user's experience on the network. Individual user and group level policies always take priority over a tenant-level policy.
Enablement states for AI summarization
Note
Changes to the AI summarization control generally take effect within 24 hours.
| State | Functionality | In analytics |
|---|---|---|
| Enabled (Default) | Processes Engage threads within the tenant. | Required for sentiment analysis in network analytics. |
| Enabled with user opt out | Provides the same functionality as Enabled, except that users who have access to AI Summarization can turn it off for their user account through the setting in their personal analytics. | If an admin or corporate communicator opts out, the action turns off sentiment analysis in network analytics. If enough users opt out, the network may not meet the minimum required data for network analytics. |
| Disabled | Stops all processing of Engage threads. If you disable AI summarization for the tenant, all history data in the tenant is retroactively deleted. To prevent deletion of all summarization data, create a user or group enablement policy or a tenant with a disability policy when you change the setting. | Disables all network analytics (theme, sentiment analysis, and conversation summarization). |