196 questions
1 answer
Google Chrome refuses to open on Surface Laptop
I cannot open Google on my Surface Laptop. I have: installed updates, Restarted the device uninstalled and re-installed Chrome Made it the default browser App When I try to open it the pinned icon on the tool bar (or the new link from the…
Surface | Surface Laptop | Network
asked 2025-08-11T00:58:33.8633333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(48, 19%, 14%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ED%3C/text%3E%3C/svg%3E)
Deborah
0
Reputation points
edited an answer 2025-08-11T13:29:01.4833333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(28.799999999999997, 48%, 12%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJC%3C/text%3E%3C/svg%3E)
John Carl Nazario
710
Reputation points
Independent Advisor
2 answers
TPM ManfactureCertificates is null.
Device: Surface Laptop 7th Gen (15") OS: Windows 11 24H2 SN:0F3D3M324283HJ We are encountering an issue where the TPM ManufactureCertificates is null, and "Ready for Attestation" is false. As a result, Autopilot provisioning fails,…
Surface | Surface Laptop | Network
196 questions
asked 2025-08-04T03:27:35.8666667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(28.799999999999997, 85%, 12%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EHY%3C/text%3E%3C/svg%3E)
Heng Yu Shen
0
Reputation points
commented 2025-08-08T03:25:28.3166667+00:00
Heng Yu Shen
0
Reputation points
1 answer
Surface Pro 6Surface Pro 6 WiFi Drops on Home Network, Reconnects but No Internet Access via Kensington Dock. Diagnosis needed, please
I use the Surface Pro (Windows 11) on the Kensington SD7000 Docking station. My Wi-Fi drops occasionally (thanks Verizon) and other devices on my network reconnect automatically. For some reason, my Surface Pro reconnects to the network ok, but has no…
Surface | Surface Laptop | Network
196 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(128, 32%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EB%3C/text%3E%3C/svg%3E)
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(124.80000000000001, 72%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJ%3C/text%3E%3C/svg%3E)
0 answers
Request to speak with an agent
I cannot connect to WiFi. I’ve done all the troubleshooting on the router side and computer side. Is there a number I can call to speak with someone, or can someone call me
Surface | Surface Laptop | Network
196 questions
asked 2025-08-02T19:54:34.1933333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(236.8, 68%, 32%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECE%3C/text%3E%3C/svg%3E)
Candice Elayne
0
Reputation points
asked 2025-08-02T19:54:34.1933333+00:00
Candice Elayne
0
Reputation points
2 answers
Surface 7 laptop disconnects frequently from wifi internet
I recently got a new surface 7 laptop, but facing issues with home wifi internet connectivity. The internet speed is slow and disconnects frequently. The laptop connects fine in my office wifi. My other electronic devices connect properly to the home…
Surface | Surface Laptop | Network
196 questions
asked 2025-07-27T02:21:00.73+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(214.4, 16%, 30%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EGP%3C/text%3E%3C/svg%3E)
GUNJAN PUROHIT
0
Reputation points
commented 2025-07-28T20:21:49.2366667+00:00
Barb Bowman
78,145
Reputation points MVP
Volunteer Moderator
1 answer
Marvell Avatar wireless network controller turns off
The Marvell avatar wireless network controller turns off for no apparent reason. When I check fir an update or if there is another driver, the search comes back and says I have the right driver. I can go into Device Manager and disable it and then…
Surface | Surface Laptop | Network
196 questions
asked 2025-07-18T15:59:13.0566667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(169.60000000000002, 73%, 26%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EDH%3C/text%3E%3C/svg%3E)
Daniel Heneghan
0
Reputation points
commented 2025-07-23T20:43:29.2066667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(0, 4%, 10%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EDR%3C/text%3E%3C/svg%3E)
David R. Robinson
0
Reputation points
1 answer
How do I create a guest user on the PC laptop
how can I create a guest user for my PC Surface Laptop
Surface | Surface Laptop | Network
196 questions
asked 2025-07-15T13:01:18.3266667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(108.80000000000001, 13%, 20%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMS%3C/text%3E%3C/svg%3E)
Mariota Smutz
0
Reputation points
answered 2025-07-15T14:51:41.2666667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(150.4, 46%, 24%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EHM%3C/text%3E%3C/svg%3E)
Harold Milan
535
Reputation points
Independent Advisor
3 answers
Problem with internet connection on Microsoft Surface
Hello, I have a AMD Ryzen 5 Microsoft Surface laptop 4 and recently it has not been connecting to the internet, saying that firewall or security is blocking your internet connection however every time I restart the laptop, connection is restored. How can…
Surface | Surface Laptop | Network
196 questions
asked 2022-08-19T06:23:10+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(128, 8%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
Anonymous
asked 2025-07-07T16:28:16.88+00:00
Anonymous
3 answers
My Surface Laptop 3 only gets connected to wifi 2.4Ghz and auto disconnected to wifi 5Ghz
Hello, I am using windows 10, AMD Ryzen 5 Microsoft Surface (R) Edition 2.10 GHz processor and wifi adapter is "Qualcomm Atheros QCA61x4A Wireless Network Adapter". My network connection only working smoothly with wifi 2.4Ghz. With wifi 5Ghz…
Surface | Surface Laptop | Network
196 questions
asked 2024-11-29T06:39:23+00:00
Anonymous
asked 2025-07-07T16:28:16.88+00:00
Anonymous
3 answers
One of the answers was accepted by the question author.
Surface Laptop Go 1 AX210/211
Hello, I am thinking to upgrade my wifi card from the ax201 to either ax210/211, as my laptop sometimes showed my wifi card is not working, which happened occasionally, everytime i have to do a network reset and sometimes it might not work as well,…
Surface | Surface Laptop | Network
196 questions
asked 2024-03-28T21:28:15+00:00
Anonymous
asked 2025-07-07T16:28:16.88+00:00
Anonymous
1 answer
issues with bluetooth when Surface Laptop Studio lid is closed
Hi all, I have a bluetooth mouse which experiences immediate lag every time the lid to the Laptop Studio is closed and the computer is docked. There is a 2nd monitor attached via the dock, and the display is set to only show on the external…
Surface | Surface Laptop | Network
196 questions
asked 2021-12-02T16:14:50+00:00
Anonymous
asked 2025-07-07T16:28:16.88+00:00
Anonymous
6 answers
Since uninstalling network adapter, WIFI keeps disappearing on my Surface laptop 3
Ever since I uninstalled my wifi network adapter for it to reinstall, my wifi keeps disappearing. Each time I must click Windows X and run command and go into services.msc to "restart" my wifi and wlan. Is there a permanent fix so I don't have…
Surface | Surface Laptop | Network
196 questions
asked 2024-03-27T15:30:28+00:00
Anonymous
asked 2025-07-07T16:28:16.88+00:00
Anonymous
7 answers
Wifi on Surface Laptop 5 goes in and out. Seems like whole wifi card goes down. See photo.
I keep having issues about once a day, sometimes more, where the internet goes down. And then when I click on the bottom right information the wifi section completely goes away. And then after a minute or so it comes back. Restarting the computer works…
Surface | Surface Laptop | Network
196 questions
asked 2022-12-12T20:40:23+00:00
Anonymous
asked 2025-06-30T16:14:36.5966667+00:00
Anonymous
3 answers
Would like tech specs for Surface Laptop 5 and Surface Pro 9 WiFi adapter transmitter power.
Would like tech specs for Surface Laptop 5 and Surface Pro 9 WiFi adapter transmitter power.
Surface | Surface Laptop | Network
196 questions
asked 2024-02-09T18:45:54+00:00
Anonymous
asked 2025-06-30T16:14:36.5966667+00:00
Anonymous
2 answers
youtube tv on surface laptop
what do I do to be able to watch youtube tv on surface laptop
Surface | Surface Laptop | Network
196 questions
asked 2019-04-16T04:34:02+00:00
Anonymous
asked 2025-07-07T16:28:16.88+00:00
Anonymous
3 answers
Wifi will only stay on for 30 seconds
Surface Pro wifi only stays on for about 30 seconds - user has restarted computer multiple times, user has restarted WiFi modem several times - updated Network Driver, tried a network reset as well - only thing I haven't tried is fully removing network…
Surface | Surface Laptop | Network
196 questions
asked 2023-07-19T14:00:56+00:00
Anonymous
asked 2025-07-07T16:28:16.88+00:00
Anonymous
1 answer
Surface Laptop - problem with Wifi 2.4 GHz connection
Hello, I have Wifi connection problems with my Surface Laptop on Windows 10 Pro. The problems seems to affect only 2.4 GHz networks and not 5 GHz. When I'm connected to a 2.4 GHz Wifi, I sometimes experience slowness, untimely disconnections,…
Surface | Surface Laptop | Network
196 questions
asked 2018-05-09T08:21:20+00:00
Anonymous
asked 2025-07-07T16:28:16.88+00:00
Anonymous
1 answer
connecting to the internet
My device does not connect to the Internet. I have been trying for hours and have not succeeded in identifying the Internet on the laptop.
Surface | Surface Laptop | Network
196 questions
asked 2025-01-14T05:20:45+00:00
Anonymous
asked 2025-07-07T16:28:16.88+00:00
Anonymous
6 answers
I need help with my Wi-Fi driver
My WiFi is constantly (every 30mins) disconnecting and not showing any available networks. After troubleshooting it seems Intel(R) Wi-fi 6AX201 driver cannot start/is not working and is causing the issue (code 10). Wi-Fi networks are not the issue, as…
Surface | Surface Laptop | Network
196 questions
asked 2023-01-22T16:53:34+00:00
Anonymous
asked 2025-07-07T16:28:16.88+00:00
Anonymous
1 answer
Does Windows 11 24H2 have a time zone and location issue?
We have a group policy in place that auto sets location and time zone once the change is detected. I have 5 Microsoft surfaces that are located in Nevada, connecting to a hotel wifi and are showing as located in Abu Dhabi by the computer. We tried…
Surface | Surface Laptop | Network
196 questions
asked 2025-05-22T17:15:37+00:00
Anonymous
asked 2025-07-07T16:28:16.88+00:00
Anonymous