2,215 questions with Outlook | Web | Outlook on the web for business | Email tags

Sort by: Updated
1 answer

The Undo Send function in Outlook Web does not work

In my Outlook web account, I have this 'Undo send' function set to delay sending messages for 10 seconds. It works wonderfully for some time until it doesn't. I can still see the message appears - 'Sending...' and then the 'Undo' link. But I can't…

Outlook | Web | Outlook on the web for business | Email
asked 2025-08-13T01:51:07.0233333+00:00
confusedshoes 0 Reputation points
answered 2025-08-13T03:04:29.1733333+00:00
Darren-Ng 790 Reputation points Microsoft External Staff Moderator
2 answers

How do I hide the thumbnail preview of an image in an email?

I want to hide the thumbnail image of an 'attachment' in an email when viewing emails. In this instance, the image is embedded inline, and there is no benefit to showing a preview of the image at the top of the email body before I have even read…

Outlook | Web | Outlook on the web for business | Email
asked 2025-08-06T01:53:38.0033333+00:00
Ryan 0 Reputation points
commented 2025-08-13T02:29:47.9766667+00:00
Huy-K 1,940 Reputation points Microsoft External Staff Moderator
1 answer

I'm unable to log in to Microsoft. It has another email attached to it. Who has my account?

I think someone took over my account. I cannot sign in. It has another email attattached to it. My biometrics doesn't work either.

Outlook | Web | Outlook on the web for business | Email
asked 2025-08-12T23:28:35.4133333+00:00
NaDina Cherry 0 Reputation points
edited the question 2025-08-13T01:23:00.7933333+00:00
Jade Ng 935 Reputation points Microsoft External Staff Moderator
4 answers

How to hide reading pane when "hide" and "off" are no longer in Layout Menu?

PLEASE TELL ME HOW TO HIDE OR TURN OFF READING PANE. As of July 2025, "Hide" and "Off" are no longer available options in the drop down or layout menu (on the bar or in settings).

Outlook | Web | Outlook on the web for business | Email
asked 2025-08-01T20:59:24.1966667+00:00
Sparks 25 Reputation points
answered 2025-08-12T19:22:27.9933333+00:00
Vy Nguyen 1,975 Reputation points Microsoft External Staff Moderator
3 answers

PDF Attachment are going out as .eml only to specific Office 365 customers

SAP is sending PDF attachments to 3 of our customers/vendors and they are getting received as .EML attachments. This has recently started and we have been using office 365 for emails from past 6 months. This is only happening to 3 customers who are…

Outlook | Web | Outlook on the web for business | Email
asked 2025-08-08T17:24:23.28+00:00
Ernie Vega 0 Reputation points
answered 2025-08-12T17:56:23.62+00:00
Ernie Vega 0 Reputation points
2 answers

Why are confirmation emails from my website not delivered to Outlook users?

Hi, I run a website where users receive confirmation emails after signing up. Recently, many Outlook users reported that they are not receiving these emails, even though: SPF and DKIM are properly configured Emails are delivered successfully to Gmail and…

Outlook | Web | Outlook on the web for business | Email
asked 2025-08-05T09:01:29.2333333+00:00
Lara 20 Reputation points
commented 2025-08-12T17:22:05.51+00:00
Lia V 80 Reputation points Microsoft External Staff Moderator
1 answer One of the answers was accepted by the question author.

how to make emails visible

i have just setup a custom email with my business domain but any emails i should be receiving, like shopify confirmation email, i cannot see. i also tested with my other email address and nothing came through to my custom email. if anyone could help it…

Outlook | Web | Outlook on the web for business | Email
asked 2025-08-12T13:20:42.4033333+00:00
carter fridd 0 Reputation points
accepted 2025-08-12T15:26:30.34+00:00
carter fridd 0 Reputation points
1 answer

I cannot receive emails. I can send them without issue. How do I fix this?

I am able to send emails without issue from my account, but I cannot receive emails. When an email is sent to me, the message that is returned is: The recipient server did not accept our requests to connect. For more information, go to…

Outlook | Web | Outlook on the web for business | Email
asked 2025-08-08T13:52:07.2666667+00:00
Ricky Tipps 0 Reputation points
commented 2025-08-12T08:50:35.23+00:00
Alina-Le 1,040 Reputation points Microsoft External Staff Moderator
4 answers

Outlook-Web - I mark a Junk email as "not junk", outlook forwards it to another user

I have Outlook for web, using on Apple systems, no Outlook app installed. Web and MS365 is provided by godaddy, lets say ******@abc.com . Godaddy have been unable to resolve the following: I see an email in Junk folder, I mark a Junk email as "not…

Outlook | Web | Outlook on the web for business | Email
asked 2025-07-29T21:12:19.3566667+00:00
R J 5 Reputation points
commented 2025-08-11T22:20:35.17+00:00
Hendrix-C 1,120 Reputation points Microsoft External Staff Moderator
1 answer

My emails have been deleted from my inbox, and they are not in the deleted folder. Is there a way to retrieve them?

My emails have been deleted from my inbox, and they are not in the deleted folder. Is there a way to retrieve them? They have not been put into spam, junk etc and there is no filters or anything in place stopping emails. This is approximately 4/5 years…

Outlook | Web | Outlook on the web for business | Email
asked 2025-08-11T12:29:27.7133333+00:00
jarewbridge 0 Reputation points
answered 2025-08-11T14:28:32.2833333+00:00
Julie-Hu 870 Reputation points Microsoft External Staff Moderator
1 answer

I want to create an outlook add-in for web, wherein I want a custom dialog box to open on click of Send button by the user?

I want to create an outlook add-in for web, wherein I want a custom dialog box to open on click of "Send" button by the user. I already have a COM add-in in place which does that for Outlook 365 Classic version. Now I am creating an add-in…

Outlook | Web | Outlook on the web for business | Email
asked 2025-08-11T10:01:17+00:00
Kannanm_1740 0 Reputation points
edited an answer 2025-08-11T12:33:24.95+00:00
Jess-Q 945 Reputation points Microsoft External Staff Moderator
3 answers

How to fix this.

UTC Date: 2025-08-07T06:29:16.515Z Client Id: **removePII* Session Id: **removePII** Client Version: 20250725003.04 BootResult: configuration Back Filled Errors: Unhandled Rejection: Error: 500:undefined|undefined:undefined err:…

Outlook | Web | Outlook on the web for business | Email
asked 2025-08-07T06:30:56.0133333+00:00
Dune and Kind 0 Reputation points
answered 2025-08-11T08:11:47.46+00:00
Demi-N 1,685 Reputation points Microsoft External Staff Moderator
3 answers

How do I make my shared account the default for new messages and replies? I do not want to have to change it every time I send a message.

How do I make my shared account the default for new messages and replies? I do not want to have to change it every time I send a message. This applies to the web version of outlook. Not the app.

Outlook | Web | Outlook on the web for business | Email
asked 2025-08-04T15:53:57.17+00:00
Staten, Jaylan A 0 Reputation points
commented 2025-08-08T21:32:41.6066667+00:00
Killian-N 1,590 Reputation points Microsoft External Staff Moderator
3 answers

Unable to quickly jump to name of person email in new outlook?

Hi Why has this still not been resolved? The new outlook is not a forward step with all this missing functionality - terrible for business users In the new Outlook for Windows, the feature to quickly jump to an email sender by typing the first letter of…

Outlook | Web | Outlook on the web for business | Email
asked 2025-08-04T16:15:47.7733333+00:00
Chris Lundie 5 Reputation points
answered 2025-08-08T21:04:31.9833333+00:00
Hani-N 1,610 Reputation points Microsoft External Staff Moderator
2 answers One of the answers was accepted by the question author.

How to stop phishing emails generated by me Outlook account

Help!! I opened a phishing email on 8/4 and it subsequently got into my contacts and began sending more phishing emails to 200 of my contacts. It did that yesterday and again this morning. It is also diverting my incoming emails to Conversation…

Outlook | Web | Outlook on the web for business | Email
asked 2025-08-06T16:21:14.8866667+00:00
Toby Burrell 20 Reputation points
accepted 2025-08-08T00:06:53.85+00:00
Toby Burrell 20 Reputation points
6 answers

to turn off auto-saving drafts in Outlook Web

Please give users the ability to turn off auto-saving drafts in Outlook Web. It’s frustrating not to have control over when or if a draft is saved, especially when writing sensitive or private messages. This feature is available in the desktop app—why…

Outlook | Web | Outlook on the web for business | Email
asked 2025-08-07T01:44:19.52+00:00
Rolly Frizzell 0 Reputation points
commented 2025-08-11T01:20:56.0466667+00:00
AlexDN 1,855 Reputation points Microsoft External Staff Moderator
2 answers

Issue on using outlook api for mails and getting 401

We are working on integrating the Outlook API so that client emails can be managed directly from our platform. While users and application endpoints are working as expected (with permissions enabled in the scope during access token generation), we’re…

Outlook | Web | Outlook on the web for business | Email
asked 2025-08-07T05:37:24.38+00:00
Perssonify Dev 0 Reputation points
commented 2025-08-11T01:28:30.31+00:00
AlexDN 1,855 Reputation points Microsoft External Staff Moderator
1 answer

Can't print PDF from Outlook previews

Hello, Since long time ago I always printed PDFs directly from the emails, without the need of downloading the files and print them. But now I can't do it anymore. I tried to print them from the preview and it didn't let me print it, it only let's me do…

Outlook | Web | Outlook on the web for business | Email
asked 2025-08-08T16:59:32.9066667+00:00
Nazar R 0 Reputation points
answered 2025-08-08T17:47:26.29+00:00
Kristen-L 1,695 Reputation points Microsoft External Staff Moderator
1 answer

how to attach the email to the exsiccating meeting which is not created by me

how to attach the email to the exsiccating meeting which is not created by me

Outlook | Web | Outlook on the web for business | Email
asked 2025-08-08T21:25:43.08+00:00
Nastaran Jami 0 Reputation points
answered 2025-08-08T22:21:00.68+00:00
Ruby-N 1,405 Reputation points Microsoft External Staff Moderator
1 answer

Outlook for Web - Can't Save As Documents or Right Click Anymore

The only reason I regularly used Outlook for Web was its ability to let me right-click PDF attachments in an email and directly save the file to a specific location. Now, the only option is to download the file first, which adds unnecessary extra…

Outlook | Web | Outlook on the web for business | Email
asked 2025-08-10T23:31:22.5166667+00:00
Samuel McMillan 0 Reputation points
answered 2025-08-11T00:14:07.75+00:00
AlexDN 1,855 Reputation points Microsoft External Staff Moderator