Problem with onedrive sync not uploading for my work account

Question

Problem with onedrive sync not uploading for my work account

Charlie 0

I have tried everything I knew to do to get my one drive to sync with my business account but it just doesn't work. I have deleted all of the files and folders for one drive including the system ones re-ran the install and if I only add my work account I'll constantly see the sync symbol next to the file name in explorer but the one drive app just sits there and does nothing. Any guidance for this issue would be greatly appreciated. Running windows 11 64bit home edition and using onedrive that came with windows 11.

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Answer 1

Kimberly Olaño 4,795 Independent Advisor

Hi Charlie , this is Kimberly. I'm glad to assist you today.

Some companies have policies that:

Block syncing to non-corporate devices

Require device compliance in Intune

Require MFA sign-in through a browser before sync starts

Test:

Go to https://portal.office.com/onedrive in your browser, log in with your work account, and try uploading a small file.

If it works there, the account is fine, but the desktop client is being blocked.

If you see a message about device registration or admin approval, that’s the cause.

Should you have more questions, please let me know.

Best regards,

Kimberly

Charlie 0 Reputation points

2025-08-13T15:19:54.14+00:00

Thank you for the reply. As I am the owner/admin I know I haven't set any policies that would block that type of operation from working but some updated information is I did a test and removed my personal onedrive account and only added my business/work account and after I created a blank test txt document it finally synced overnight. I then went and added a single line in the text document and it took it almost 2 minutes to sync but it did in fact work. Only thing I can't explain is that it is saying it's trying to download 2 files and is staying there constantly now. I know it's not a connection problem at least on my end because I am running fiber at a 2 gig Async connection so upload and download are both 2 gigs. Any thoughts?

Answer 2

Craig Long 13,965 Volunteer Moderator

I'm not familiar with the compatibility of Windows Home Editions and business accounts.

Can you add your work account at the OneDrive Settings > Account tab > "+ Add an account"?

Are the settings available at Windows Start > Settings > Accounts > Access Work or School? If so, you must add your Work account there.

Charlie 0 Reputation points

2025-08-13T15:23:25.36+00:00

Thank you for the reply and yes Windows home does support adding a Work or School account and I do have that in there and in my one drive app it is also setup as a work account. What I have noticed however is that it will do two sessions of the onedrive app if you have personal and work accounts added. Currently just troubleshooting the work account as the personal one was working just fine.

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Problem with onedrive sync not uploading for my work account

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