As of about a week ago, I can no longer copy or move files within OneDrive.

Question

As of about a week ago, I can no longer copy or move files within OneDrive.

Bonnie Karnes 0

I have always been able to move or copy folders within OneDrive until a week ago. I select copy or move files and/or folders. OneDrive gives me the options of where to move/copy it, I make a selection, it appears the moving/copying is taking place, but it goes nowhere. No error message. Permission is not likely an issue as I am logging into the account. Syncing is on and up to date. There is plenty of storage space. I have cleared cookies, and the OneDrive cache.

5 answers

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Answer 1

Hendrix-C 880 Microsoft External Staff Moderator

Hello @Bonnie Karnes,

Thank you for reaching out to Microsoft Q&A Community. We're happy to support you with your concern.

We're sorry to hear that you're experiencing this issue. We sincerely apologize if this may have caused any inconvenience to your workflow.

To help us narrow down the cause and provide you with better support, could you provide us with more detailed information? We greatly appreciate your understanding and cooperation.

Does this issue occur with all files or only with a few specific ones?
Have you tried signing in and using this feature in a different device? If yes, did the same issue happen?
Have you tried opening your browser in incognito/private mode and check if the feature works then?
Do any of your colleagues experience the same issue?

Please understand that we need to collect this information to narrow down the situation and provide the most accurate solution to your problem. With your help and a bit more details, we'll try our best to support you.

Looking forward to your response and hope to hear from you soon.

If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".

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Bonnie Karnes 0 Reputation points

2025-08-11T16:23:27.8733333+00:00

Thank you for your help.
This issue occurs with all files (although occasionally it will allow me to move a file, but not copy the contents of the file).

I have not tried signing in on a different device, only a different browser.

I tried incognito mode this morning and I am able to copy and move.

Only one other colleague has access to the files and is not experiencing the same issues.
Bonnie Karnes 0 Reputation points

2025-08-11T16:25:08.2266667+00:00

@Hendrix-C

Thank you for your help. This issue occurs with all files (although occasionally it will allow me to move a file, but not copy the contents of the file).

I have not tried signing in on a different device, only a different browser.

I tried incognito mode this morning and I am able to copy and move.

Only one other colleague has access to the files and is not experiencing the same issues.
Hendrix-C 880 Reputation points Microsoft External Staff Moderator

2025-08-11T19:05:04.1566667+00:00
Hi @Bonnie,

Thanks for your updates. Since it works normally in the incognito mode, the issue highly comes from browser extensions or cookies. We suggest you should follow these step by step to fix it:

1 - Disable extensions one by one to find what caused the issue

Go to your browser and type yourbrowser://extensions

You can see a list of installed extensions then toggle off each extension one at a time.

After disabling each one, go back to OneDrive and test the Move to or Copy to function.

2 - Clear site-specific cookies and cache for OneDrive

Go to OneDrive with your browser and click the lock icon next to the URL in the address bar.

Delete the cookies and site data

Refresh the page and try the feature again

3 - If the issue still persists, please consider resetting your browser settings via yourbrowser://settings/reset

You can try workarounds and update the news. I will keep supporting you.

Hope to hear from you soon.

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Bonnie Karnes 0 Reputation points

2025-08-11T21:11:55.9966667+00:00
@Hendrix-C Thank you for the suggestions.

The only extension I have is Google Docs Offline, which is not enabled.

I deleted the cookies and site data, refreshed the page, and nothing changed.

I reset the browser, and still nothing has changed.

I rebooted the computer, and still the same.

Also, I can no longer move/copy files in incognito mode. 6. I have tried right-clicking and checking the circles next to the documents to copy/move to different files, and nothing changes.
Hendrix-C 880 Reputation points Microsoft External Staff Moderator

2025-08-11T22:42:20.1166667+00:00

Hi @Bonnie,

Thanks for the details. Since you have tried all the steps and you also mentioned that the incognito mode no longer work, it highly prove that your issue appears to be related to recent updates on the OneDrive web platform.

We suggest you can drag files into folders in the left-hand navigation pane (drag-and-drop) as a temporary workaround until Microsoft releases an official fix for this problem. We sincerely apologize for any inconvenience this may have caused to you and your workflow.

Moreover, please send feedback about this issue directly to Microsoft via Outlook web: in the top-left, choose Provide feedback to Microsoft > Report a problem. This ensures that your concern is seen by the engineering team, who can evaluate and improve the process to avoid causing further inconvenience to users. Please understand that as community moderators, we cannot help you resolve this problem immediately since we do not have the ability to directly modify or disable features within Outlook.

Once again, we sincerely apologize for the inconvenience you’ve experienced. Thank you for your understanding and contribution to Microsoft environment.

If there's anything else I can help you with, please feel free to reach out again.

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Answer 2

Good day @Bonnie Karnes,

Hope things are running smoothly on your end.

Following up on the support thread we've been working on. Did you have time checking the previous response? If you are still facing the same issue or need assistance with anything else, kindly respond to this email, and I will be happy to help.

We want to make sure everything is working as expected and that your experience remains uninterrupted.

Thank you for your patience and understanding throughout the troubleshooting process.

I look forward to hearing from you soon.

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Answer 3

Hi @Bonnie Karnes,

I hope you are having a great day.

I'm reaching out again to follow up on your issue and check if everything has been resolved. My goal is to ensure your experience remains smooth and hassle-free. If you're still encountering any problems or have run into new challenges, please let me know which steps you're currently stuck on and happy to provide further help whenever you need it.

If you have any further questions, feel free to tag me in your reply so I can assist you directly.

Looking forward to your update.

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Answer 4

Craig Long 13,955 Volunteer Moderator

Ensure the file you want to copy has a green check mark icon before attempting to copy it. If the icon is a blue cloud, click on the file first to change it to green, then copy it.

Bonnie Karnes 0 Reputation points

2025-08-11T16:29:36.8+00:00

@Craig Long The only check mark I see is the blue one when I click on a file to move and/or copy files/content.

Answer 5

Craig Long 13,955 Volunteer Moderator

A file with a blue cloud icon indicates that it exists only in the OneDrive cloud. Click on the file to make its icon green. If you can't make it green, right-click the file and select "Always keep on this device" to make the file locally available. Now you can copy it.

You should be able to use the "Drag and drop" and "Move to" commands on files having a blue cloud icon. However, if OneDrive is not syncing, you may encounter an issue with this process.

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As of about a week ago, I can no longer copy or move files within OneDrive.

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