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I also do not have an answer but am having the same problem. It started in the last week.
Can't open files from File Explorer folders or from Desktop
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William King
10
Reputation points
I'm trying to open files, any files (Word, Excel, PDFs), from a folder using the File Explorer or saved to my desktop and they fail to open (time out) or they open several minutes after I have clicked on them.
This problem just started happening within the past 4-5 days. I also noticed a "State: Shared" icon now appears next to certain folders in File Explorer.
I tried to open a file from my Downloads folder in File Explorer and it opens IMMEDIATELY. That folder does NOT have a Shared icon.
I can also open Word or Excel and click on any of the Recent files and they also open automatically.
I have logged into OneDrive and the files are in the cloud.
It appears the system is trying to retrieve a copy of the file I want to open from somewhere else and not from the local copy I have saved on my hard drive. My guess is it's trying to download it from the OneDrive and that is causing the major delay or for the file to never open. I have no idea how to force it to open my local copy and not constantly try to access the archived copy saved in the cloud.
I would appreciate any help anyone could provide.
Thanks!!
Microsoft 365 and Office | Other
{count} votes
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Calvo, Audra 0 Reputation points2025-08-11T17:34:51.6666667+00:00 Have been seeing this in an enterprise environment at work with many Windows 10 users affected. Devices are for the most part hybrid domain/Intune joined. Last week we moved local files to the cloud to help alleviate local file indexing lag, un-linked OneDrive and resynced. The issue resolved for a couple of days but then returned again today. Curious if there is a known issue with Microsoft or OneDrive. We noticed it started happening after Copilot and Office updates were pushed so it makes me wonder what was changed and what was broken in the process.
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William King 10 Reputation points
2025-08-12T13:59:33.85+00:00 My issue has been resolved and it turned out to be a conflict between OneDrive and iCloud. It also appeared shortly after the Copilot update.
I had OneDrive and iCloud on my PC for a couple years without any problems and then Copilot came on the scene. My guess is Copilot is where the problem began.
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Calvo, Audra 0 Reputation points
2025-08-12T14:06:51.7233333+00:00 iCloud is not relevant for us, so not sure what is happening unless Copilot related.
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William King 10 Reputation points
2025-08-12T16:52:52.26+00:00 My point was it appears to be a conflict between OneDrive and services like iCloud.
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