ONENOTE : sync error. lost all last months files (lost files not compatible with new version ?)

Anonymous
2025-05-21T00:31:19+00:00

My local onenote file wouldn't sync for a few months with the oneline version. However i was still able to see a sync between my mac and my iphone.

1 week ago, i noticed that my Notebook would not sync on my iphone either. and yesterday i found out that all my last notes were moved to a new Onenote folder named "MISPLACED" (ii contained very important notes for me). At this point i needed to solve the sync error with the cloud that i was seeing since many months:

  • i tried to log in/ log out online or locally but to no avail.
  • So I decided that i should updated the version of onenote becasue the version i had was probably to old and causing the issue:

a) before proceeding i made sure to copy the file "misplaced" to a second onenote account and saved a back up as well . However i didn't notice that in the "misplaced" backup file, only 4 sections were actually saved (i probably went to fast ?)!

b) Then, i moved the old version of Onenote to the bin, emptied the bin and installed the new version. after that i could sync my onenote.

c) However, the "misplaced" file disapeared! and it was not on the other account where i copied it either .

I beleive that the new version of Onenote is UNABLE to read the old files . This is why i need to retrieve the older version. i found on this website "Microsoft_OneNote_16.85.24051214_Updater.pkg", but this is still not working. to test it further, i found on my back up files, a recent file and tried to open it and i was still not able to read the file (i am ask to choose an an the open it because it is not compatible with zven this older version)

Should i find an even older version ? i beleive i have version 15.0

Do you know if my files (the one in the displaced folder) could be stored in the older version of ONENOTE app that moved to the bin ? or this does not contain any files of that kind?

Do you think it is still saved somewhere in my hard drive onenote hidden library ? if yes, how to retrieve it ? what should i do ?

Many thanks for your help.

Sandra

Microsoft 365 and Office | OneNote | For home | MacOS

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments No comments
{count} votes
Accepted answer
  1. Anonymous
    2025-05-27T15:07:30+00:00

    Hello,

    Thank you so much for all the information that you have provided, I suspect that there is an ongoing issue with your Account not being able to fully utilize Microsoft online services. It seems like it may require a deeper and thorough investigation done to have your issue addressed and with that I suggest getting in touch with our Live support team for the investigation to be done.

    Please access this link: https://support.microsoft.com/home/contact?ContactUsExperienceEntryPointAssetId=S.HP.outlook

    Once you've opened the link, do the following:

    (1) Provide a brief description of the problem and click Get Help.

    (2) Click Contact Support at the bottom of the result that appears.

    (3) After identifying the problematic product, click OK , and

    (4) Finally, you can contact the Office chat representative or get a call from the Office phone representative.

    Best Regards,

    JK

    Microsoft Community

    Moderator

    1 person found this answer helpful.
    0 comments No comments

5 additional answers

Sort by: Most helpful
  1. Anonymous
    2025-05-28T22:04:43+00:00

    Many thanks! I will do as recommended!

    sandrine

    0 comments No comments