OneDrive "Move To" feature is not working for files

Question

OneDrive "Move To" feature is not working for files

Faith 20

For over a month I have not been able to use the "move to" feature both on the top taskbar and when I right click. When I try to use this feature, nothing happens. There is no error message that appears nor is there any pop-up. I can still click and drag the folder but if the folder is too far down the page, I'm not able to move the file. I have tried three different browsers (chrome, firefox, edge) and have cleared the browser cache numerous times on all browsers without success.

Accepted answer

0 additional answers

Your answer

Answer 1

Jeanie H 1,395 Microsoft External Staff Moderator

Hi Faith,

Thank you for posting your question in the Microsoft Q&A forum.

To help us narrow down the cause and provide you with better support, could you please provide a little more information:

Does this issue occur with all files, or only with a few specific ones?

Have you tried logging in and using this feature on a completely different computer or device? If so, did the same problem occur?

Could you please try opening your browser in incognito/private mode and check if the "Move to" feature works then?

Could you quickly check if any of your colleagues are experiencing the same issue?

Once I receive more information about your answer, I can provide the next steps to help you. Please understand that our initial response may not always resolve the issue right away. But with your help and a bit more detail, I'll try my best to help you. 

Looking forward to your reply! 

If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".

Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

Jeanie H 1,395 Reputation points Microsoft External Staff Moderator

2025-07-21T23:23:19.8433333+00:00

Hi Faith,

We haven’t heard back from you yet, and we want to make sure everything is working smoothly on your end. If you’re still experiencing any difficulties or have any questions, please don’t hesitate to reach out - we’re here to help.

If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".

Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.
Faith 20 Reputation points

2025-07-22T03:15:59.2466667+00:00

I tried to move numerous files to numerous folders without success. I tried incognito and the Move to feature still did not work. I tried on a different laptop and also no success. I am waiting to hear back from others if they are having issues.
Faith 20 Reputation points

2025-07-22T03:21:18.6866667+00:00

I should mention that the "Move to" feature works in my own personal OneDrive, but not for shared drives. Again, I'm able to drag and drop files to folders, so I know I have access to do so... but the "Move to" feature itself does not work.
Jeanie H 1,395 Reputation points Microsoft External Staff Moderator

2025-07-23T06:20:44.8766667+00:00

Hi Faith,

First, please accept my apologies if I've misunderstood anything. Just to confirm, previously you were able to see and use the "Move to" button in shared files and could move them normally, right?

And currently, you still see the "Move to" button, but nothing happens or appears when you click on it?

Could you please share more details with me? I'm really keen to understand the issue you're facing, and I'd truly appreciate any further information you can provide.

In my test environment, within my shared files, I don't see a direct "Move to" button. Instead, I would click on "Open location" > navigate to that specific file > click the three dots (...) > and then click "Move to" (and I can only move the file if I have edit permissions for it).

In my file

In share file

When I click Open location but just view permission

When I click Open location but edit permission

Please let me know more details when you can. I look forward to hearing from you.

If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".

Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.
Jeanie H 1,395 Reputation points Microsoft External Staff Moderator

2025-07-23T23:37:00.42+00:00

Hi Faith,

Is there any update? If there is, I'm so appreciate if I can receive your response. I'm still waiting to support you.
Faith 20 Reputation points

2025-07-25T20:40:25.14+00:00

Hello,

I see a Move to button at the top of the menu and also when I click on the three dots after choosing a file. Here is the Move to button I see at the top of the menu...
Jeanie H 1,395 Reputation points Microsoft External Staff Moderator

2025-07-28T03:26:24.8666667+00:00

Hi Faith,

I find this behavior a bit strange, because if the button is visible, it should be movable. Have your colleagues encountered a similar issue?
Jeanie H 1,395 Reputation points Microsoft External Staff Moderator

2025-08-03T23:40:56.08+00:00

Hi Faith,

We haven’t heard back from you yet, and we want to make sure everything is working smoothly on your end. If you’re still experiencing any difficulties or have any questions, please don’t hesitate to reach out - we’re here to help.
Jeanie H 1,395 Reputation points Microsoft External Staff Moderator

2025-08-05T06:10:01.8233333+00:00

Hi @Faith,

Hey, I just found a workaround. Go to the shared file, select the file, click three dots, and click Add shortcut to My File. From there, go to My File and click Move to. Let's see if the issue appears there.

If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".

Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.
Jeanie H 1,395 Reputation points Microsoft External Staff Moderator

2025-08-05T23:35:40.3166667+00:00

Hi @Faith,

If you have time, could you help me by replying with your thoughts on the workaround? I really appreciate it!
Faith 20 Reputation points

2025-08-11T05:24:52.6433333+00:00

Thank you so much, Jeanie! This worked!
Jeanie H 1,395 Reputation points Microsoft External Staff Moderator

2025-08-11T06:00:34.95+00:00

Hi @Faith,

Thank you so much for your kind message! I'm really glad to hear that it worked for you. If you need any further assistance or have more questions, feel free to reach out anytime. Wishing you a smooth and successful day ahead!

Share via

OneDrive "Move To" feature is not working for files

0 additional answers

Your answer